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December 2022 by Cynthia K
First of all, the only reason I gave this business a 1 star is because I can't submit the review without a star rating.\nAvoid this so called \
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September 2022 by Ginny S.
First visit for our fur baby. The front staff was very friendly !! The vet tech was friendly as well, and so kind and good with snickers. The doctor was friendly, took her time to get all information on snickers previous health. Gave us options for his patchy hair loss. All in all a great visit!
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August 2022 by Carolyn H.
NOT A GOOD EXPERIENCE AT BRIGADOON'S!! I could write a short story about my experience but I will try to keep it short! My dog went in for a "Fasting Test" for a supposed Liver issue. They were to draw for the test, feed my dog and wait an hour and then draw for the second test so that Dr. Tonya would have a good comparison. (My dog had been on meds for three weeks per Dr. Tonya) Dropped her off at 8:00 am and by 1:00 I had heard nothing. I stopped by only to find out that Dr. Tonya was in an Emergency Surgery and had another surgery to complete after that and they hadn't even drawn the first Test. (I explained to the Vet Tech, who was extremely rude, that I was very certain that Dr. Tonya was not the person who would do the draw for the Test so I did not understand why my do had been sitting in a crate all day when they could have drawn for the first Test, fed my dog, waited the allotted time and done the second draw and called me to come and get her. Dr. Tonya could have then called me with the results. Seemed to be cruel and inhumane treatment to me. I requested her to bring me my dog and ask that Dr. Tonya call me when she was free. Well, she didn't call that evening and I called by on Wednesday and was told that Dr. Tonya wasn't working. I ask to speak to the Office Manager and was told I could send an email! I then ask for the Owner to call me and was ask , WHY??? Dr. Tonya did call me on Thursday morning at 7:00 AM and proceeded to tell me that she was calling me on her way to work. (Yeah!) I ask why the tests had not been immediately done on my dog and she proceeded to go into a rant about the fact that 2.5 million dogs have been bred since the pandemic and that there were not enough Vets! (Not certain how any of that was my fault and besides it was Dr. Tonya that made the appointment for the Fasting Tests, not me. I explained to Dr. Tonya that while I appreciated what she had done, I believed her practice was WAY TOO BIG for my liking and that I would be transferring to another Vet as soon as I could. She then said to me, and I quote, "YOUR DOG'S LIVER IS DEAD"!! PS - I was traveling to WV for and immediately got into my brother's Vet for my dog to be seen and have the test ran . They ran the tests and did two other tests during July and my dog is fine. NOT A GOOD EXPERIENCE AT BRIGADOON'S - and I certainly WOULD NOT recommend this Clinic!
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July 2022 by Lauren D.
Thank you, thank you, thank you! It was our first visit to Brigadoon with our dog. He can be protective and the vet's office can be a stressful place for everyone, but Dr. Morton was extremely patient, kind and understanding. By the end of our visit, our dog was laying on the floor with your amazing technician, letting her pet him (didn't get her name!). We were so pleased with our visit and couldn't be happier to have found Brigadoon. Also, the wait time was not long at all and the office was very clean.
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June 2022 by Jennifer Pope Waters
Throughout the 20 years we have taken our pets here we have been pleased. They are always caring, thorough, attentive, and professional. Not only do they take great care of pets, but also the owners/family members. I would like to recognize Dr. Morton for the caring and patience she gives to my son with special needs. He is always FULL of questions, which she takes the time to answer and explain, never ignoring him. He can be pretty determined when it comes to wanting to go in areas that are off limits, but she is able gently distract him and explain why he can’t go back with the dog for x-rays! He likes to “help” so she allows him to use her stethoscope. I am often on edge, she has never seemed flustered… I appreciate and value the these qualities just as much as the veterinary care.
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March 2022 by Rebecca Purcell
Dr. Tonya is a blessing. Shortly after moving back to the area I had major concerns for my only 3 year old Rottie. Dr. Tonya was amazing with him, listened to all of my concerns, never made me feel crazy, never made me feel like I was wasting money. She tried everything possible and saw us as often as I wanted. In addition to Dr. Tonya, the front desk ladies and the techs are all wonderful. Unfortunately my Ruger passed away almost two weeks ago. I received beautiful flowers and a very thoughtful handwritten card from the office and Dr. Tonya. I am so thankful for the team her and I were together, trying everything for him. I know we gave him more time and I take comfort in knowing that we tried everything we could.
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February 2022 by Jamie Davis-Williams
Let me first say, we have been going to Brigadoon off and on since they first opened in the 80's. But, yesterday I had an emergency with one of my pups. I just want to say how much, I appreciate everything they did for him ! And, thankfully he is going to make a full recovery ! I highly recommend them Dr. Lisa is amazing, and so is Nowell !
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October 2021 by Heather Embrey
Visiting EI for vacation and noticed a rash on our labs belly. We called a couple of vets nearby and found Brigadoon to be the mostly friendly and they offered walk-in visits for the first five arrivals. After enjoying the beautiful sunrise, we hopped in the car and headed to Brigadoon. They opened promptly and after a short wait, our pup was seen by a very relaxed & knowledgeable doctor. There was a very rude customer at front desk and the staff handled her with kindness & patience-much more so than I could have mustered. When we checked out, we were surprised to see how reasonable the bill was! We may need to come to the beach for all our vet visits
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October 2021 by A T.
Called to schedule an appointment for my dog, asked receptionist for the price before making the appointment. Receptionist spoke with one of vets and came back with a price. Needless to say they don't have good communication because my dog was ran a different test and I ended up paying $65 more. When I bought it to their attention was told that there was nothing they could do to adjust the price since the test was ran.
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September 2021 by Kevin L.
We tried to visit Brigadoon earlier this summer for our dog's severe ear infection, but the vet assistants lied to us about the ability to be seen and were highly rude and unprofessional on-site. I would not advise anyone take their pet to this vet. We called in advance at 2:00pm and were told "the office is on break now until 2:30pm and at that time we will take the first 6 pets as walks ins. After that we will be at capacity for the day." We showed up at 2:20pm to ensure we were one of the first six customers and ended up being second in line. Upon reaching the front desk, the team said they were completely full with no availability and said they weren't taking walk ins even though it was now 2:30pm and we met their prior requirement dictated over the phone. They also refused to acknowledge this conversation with us just 20 min prior. They said the earliest they could see our dog now was 2 months later. The front desk team was highly rude, unprofessional, and lacked any empathy about our pet with his condition. Take your pet to other more compassionate and honest vets in the area.
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September 2021 by Kate Bessette
I always dread taking my dog to the vet because he is so nervous and always turns aggressive. The staff were very understanding and Dr. Nowell was very kind and was very smart in her approach to get things done but also not traumatize him. He was accepting treats from her at the end. I am so thankful for the technicians gentle approach to Kai and very welcoming to me as well. As someone who has worked in animal clinics it is amazing when people take the time to understand why an animal is nervous or scared instead of assuming every animal is friendly. Thank you very much! We will be back and we will be suggesting your clinic to anyone who asks!
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August 2021 by Nick Riazzi
Very friendly staff, was a pleasant experience for myself and my two cats
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June 2021 by will t (err0rs)
Russ did a great job helping my little cat get better, thanks to everyone!
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May 2021 by Shelley R.
I have to start of by saying that many years ago I had great experiences with Brigadoon. Sadly that has not been the case recently. I took my English Bulldog in for a possible fractured leg as well as a severe skin issue. The employees were very friendly and the wait time was not bad at all. When the vet conducted her exam I asked her if she was going to do an x-ray? She said she would prefer medications because "the skin infection may be causing his limp". I'm a former ER nurse and I began getting concerned. I was given steroids, antibiotics, and pain medication for him. When I got back home I gave him his pain med and he began projectile vomiting. I called and asked for a different medication for him. On the 4th call, many days later, I was told that his chart was on the vet's desk and the vet would call me asap. Well, that's been over 3 weeks ago! The only phonecall that I have gotten from them is to confirm his followup appointment! ARE YOU KIDDING ME?????? Ummmmm, nope! Will NOT BE BACK!!!! I don't know what has happened over the past few years there, but Brigadoon is no longer the supportive, respectful, and caring clinic it once was. SHAME ON YOU BRIGADOON! If the vet doesn't care about animals and their suffering, GET ANOTHER JOB!
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April 2021 by Mike Smith
They were grate with my cat Garfield ?
