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“Tamara was super helpful with printing many different things from my phone…this particular UPS store is my favorite…..everyone who works there is efficient…..”
“Thank you so much Rhett for answering the phone and help notarize our title. The store in Leland wouldn’t answer the phone. They were also rude when we went in there. Thank you!!”
“DJ, the Manager, and the team at this store deliver exceptional customer service! They are efficient, helpful, and always friendly. I frequently visit different UPS locations to drop off documents, and this one is by far the best. I highly recommend this UPS Store.”
“I always bring my Amazon Returns to this store and I recently worked with them on a custom printing project that turned out amazing! They were so helpful and communication was excellent.”
“Lauren, Barbara, & Dorian (hope I spelled all the names correctly) thank you for your pleasantries! Effortless and painless on shipping the baby shower gifts. But my kudos isn’t so much on the service they provided for me (which was great!) but how they handled an upset customer.
A gentleman was upset that his package wasn’t delivered on the day he wanted, which can be upsetting but the package did get there! Given all the storms, flooding, etc this past week on the east coast be thankful it got there, sir.
It seemed he was upset that he paid $60 for express delivery but it ended up a day or so late. Again given the storms you’re lucky it’s still not in transit.
The ladies remained so poised during the whole situation. So amazed because my blood was boiling at his snark remarks, shaking of his head, several eye rolls.
The man left and was in a very nice maroon BMW suv.. I don’t think the little bit of extra money you spent for express shipping is going to hurt you, sir.
To the gentleman, this is a note that life doesn’t revolve around you. If that’s your biggest gripe, that the package arrived a day or so late ( most likely due to Mother Nature ) then you are living a very posh life. Your privilege was really showing and I suggest checking yourself before conducting yourself like that again.”
“The customer service here is great! Very friendly staff, they help you figure out the best way to ship things. I go out of my way to come here if I need to mail a package!”
“Great service, quick and responsive to my needs, which were a lot, closing on a property in another part of NC, needed a lot of notary signed pages, then mailed everything off, thanks so much for your help, Judy”
“The store was well organized both with products and especially how the employees were doing their job. The employee who waited on me, didn't have to ask a lot of questions. They knew the process for my return and executed it quickly.”
“The Staples agent that processed our TSA pre-check was very thorough in every disclosure and knowledgeable about the enrollment and set proper expectations. She was amazing!”
“Great customer service, friendly staff, convenient location, and extremely fast efficient service with a smile! (They are all terrific…Sunny, Tamra, Vanessa, James, and Jesse. )”
9:30AM - 6:30PM
1620 N 23rd St, Wilmington
Shipping Centers
“Great experience! Moved to a new apartment complex that isn’t recognized for deliveries. Got a message my packages were being held. A worker named Legacy came and helped me as soon as I walked in the door. She verified that I was the owner of the packages quickly and concisely. Handed the packages over, and then put in a request for me to verify my address. She was extremely helpful and friendly! Whatever she is making raise it up a little!”
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“I believe it was Scott who helped me. GREAT customer service. Opened a few minutes early just to help me out and helped me out more than his job required getting my shipping level printed.”