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April 2024 by Paul H.
We’ve taken our havanese Milo to this Woof Gang location in Cary for a while now and have always had great experiences there. He’s well taken care of and he doesn’t mind going for his appointments. Thank you!
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April 2024 by Erika Witt
We have been taking our Bernedoodle to Woof Gang for a few years and they are fantastic! Before finding Woof Gang we were never happy with the groomers we tried. Laura is the absolute best and always does the best cut! The front desk staff is so friendly and we cannot imagine going anywhere else for a groom! 10/10 recommend!
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April 2024 by Darlene Mead
I have been going to Wolfgang in Cary for years I'm there just about every other week I have two puppies that love goingIn all that time I have never had a bad experience
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March 2024 by Annie Drennen
Amazing experience for our puppy! We had a mini groom to start getting our puppy used to the groomer, and then a few weeks later, did a full groom. I had low expectations for the full groom since our puppy is very high energy. But she came back looking amazing and feeling silkier than ever!
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February 2024 by Ari B.
Super great staff and products!
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January 2024 by Ana Ferreira
Very Rude, unreliable and poor customer care!I had concerns about taking my dog to the groomer because of the dryers. She’s very anxious about dryers and fans so I wanted to talk to the groomer about the dryer set up and other options I might have to ease her anxiety. I was promised a callback from the groomer, which I never got. I gave her until end of day.When I called back first thing in the morning, I was told the groomer still was not available to talk, I decided to cancel the appointment and they told me I would be charged around $40 for the cancellation.Had they bothered to call me back the day before as promised, I would have had enough time for the cancellation. Totally on them yet I’m expected to pay??The rep was extremely rude to me and now honestly, I don’t feel my pet is safe being left alone with them.There are tons of GREAT groomers out there who are kind and sympathetic about your furbaby anxiety’s— my advice- DON’T go to Woofgang in Cary they are unreliable, overpriced, terrible customer care and rude!
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December 2023 by Mila Long
While I typically have had great experiences with the staff, I believe that the groomers should be mindful on how the talk to and treat their customers. I understand that cancellations can be frustrating, but there is no need to talk badly about a regular paying customer where they can hear you complaining (the door between the lobby and grooming area was wide open). Although I could not do the regular scheduled grooming appointment due to unexpected time constraints, my dog still got a nail dremel AND we paid the no-show fee. So even though, I paid for the service ($15) and no-show fee ($35), I could still hear the groomers complaining.I will more than likely be going to a different location.
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December 2023 by Hadiya M
It’s been over a year since I been to the Wolf Gang bakery. Unfortunately when I first went here, the experience was terrible. I had a feeling when seeing my dog walk away with the groomer, seemed a tad bit aggressive. I came back, and found my shih tzu poodle, who would’ve jumped on me with excitement … walking very very stiff, not excited, and seemed ready to go home.Fast forward two hours later, my dog got weaker and weaker. My husband got home and found him laying down with me. Wagging his tail the tinest bit when he walked in the room. We were contemplating on taking him to the emergency room but felt uncomfortable with transporting him in the car with the crate and the drive distance. We got him into our veterans office ASAP, they gave us the possibilities of what could’ve happened in the future with his legs. He had developed a huge hump in his back, had to take pain medication for over a month, and had to keep walking to a bare minimum and built it up as time went on. His hump eventually went down, after weeks of documentation of his progression.Fast forward a year later, he is much better. However, he still has bad lingering effects, where he is in pain and cannot jump on me how he use to. He is an adorable shih tzu poodle, he loves many and is non aggressive. I informed the groomer of his sensitive parts (back paws and face) When speaking to the owner, he paid for one of the veterans bills and offered to pay the rest. He checked the cameras and never sent the footage to me, but informed that “nothing looked off to me” but the groomer said he kept trying to get out of her hands when doing his nails and had to get some assistance. And it could be an underlying cause. (He’s been to Petsmart 10+ times and his previous veterans office and they never had a problem)As many good reviews this store has, I expected much more. I’m happy that he is feeling/looking better. Although he can’t be his loving self and jump around 24/7, but he is still so loving to me.
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November 2023 by Spencer Greer
Don’t take your puppy here. The groomer told us our dog needed to be drugged before we bring him in again. What is wrong with your workers? Also, I paid over the phone and left a tip, the man on the phone then lied to my girlfriend in person about me leaving a tip, and told her she can only tip in cash. Seriously? Thievery and horrible customer service.
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November 2023 by Salli G.
I used to love this place. Bentley's appointments later 45 minutes approximately. The groomer (Kat) was dependable and my dog loved her. Also I could see back where he was being groomed. Now days more often than not I get a call or a text the day before his appointment. That has happened several times. They have moved to a new place and I cannot see where he is being kept. One time they called me to come get him early because he pooped. (Dogs will do that). I then tried the Apex location. Guess what I get a text cancelling the appointment and telling me I can go back on the wait list. I wish I could give zero stars. I feel as though they do not want my business.
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October 2023 by Thorsten Stremlau
This is my favorite pet place. The staff are fantastic, and my dogs love it there. The treats they sell are super quality and I've even had a taste of their peanut butter doggy snacks, and which I can attest, prob. taste good to a dog ?? Attached is a picture of Harley after a groom. I wish you could smell how beautiful she smells in it.....
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October 2023 by Christina Jenkins
Had an appointment for my grand dog. The drop off was fine. Had to pay before I saw my grand dog when I picked up. When I arrived home, realized he still smelled like dog, his ears were not done all the way (knots, long sections, etc), and his pantaloons were not trimmed the same as one had a notch. We had such a fabulous experience at the Apex store last year (Michelle, the very best!) but could not get an appointment with her. Our boy visits the Asheville location often and we always have great success there also. The Cary location has been a huge disappointment and we will not go back there. This review is the only recourse and a 2 star rating is generous.
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September 2023 by Beth Holmes
Kristen is so sweet and always does an excellent job with my shih tzu! The staff at the front desk have always been friendly and helpful! I highly recommend Kristen and Woofgang!
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July 2023 by Samantha Wine
I have been a customer of this location for a number of years and have always been satisfied with my experiences–however a series of bad grooming appointments (three in a row) has forced me to take my dog elsewhere.Most recently, my dog was returned to me with an incomplete haircut and still smelling like he was never given a bath. Upon trying to rectify the situation with the front desk, I was met with denial and attitude over my complaints.I tip generously and am kind to staff, however I am not willing to pay as much as I have for an incomplete and poor job. Unfortunate, but we will be moving on.
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July 2023 by Melanie Green
I scheduled an appointment at this location after the Apex location canceled my appointment without telling me.I have a very large breed (an Akita) who gets anxious in new locations with dogs he doesn’t know. I told them this when I was scheduling and asked for an early morning appointment. They said they couldn’t do that, they only had a 10:45 appointment time. When I came in today at my scheduled I was greeted by a gentleman at the counter. He told me to wait while he let the groomer know I arrived.After 10 mins the groomer finally comes out from the back to tell me that my dog has been labeled “an aggressive dog” (of which was NEVER brought up to me. Not at the other location, not on the phone when scheduling this appointment….nothing.) She proceeded to tell me that she wouldn’t groom my dog today. I asked what evidence they had of my dog being aggressive, she didn’t have a response. She said “someone put the note in the computer, that’s all I know”. I asked why this wasn’t brought up beforehand to save a trip out here and to eliminate stressing my dog out like I did today. She didn’t have a response.My dog is not aggressive towards other dogs. He’s just large and scared. He doesn’t act aggressive towards the dogs in the neighborhood, or at any of the other grooming places I’ve taken him.I’m not sure who labeled him as such but it’s very disrespectful to be treated the way I did and to be told I should just go back to PetSmart grooming.Just the way this company has handled this situation is a show of their character. TWO different locations disrespect and embarrassed both me and my dog. IF there was actual evidence of my dog being aggressive the first location should have said something and the second location shouldn’t have even bothered scheduling the appointment if they weren’t even going to service usMoral of the story: this company is trash. And if you have a dog over 100lbs don’t bother taking them there or they’ll be labeled aggressive.
