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November 2023 by Melanie B.
So far, so good. My car is in the shop for Front axles. The technician provided a video of his evaluation and recommendation along with estimate. I currently have a loaner. Thankful for this! Also, when researching, I looked at CarFax.com for reviews. This was a major factor in my decision to take my car to Capital in Cary though I live near Wake Forest.
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October 2023 by Amrish R.
Absolutely pathetic dealership experience. We had an appointment to test drive the CX 90 plug-in hybrid. Two times in a row, we reached the dealer after a decent drive only to be told that they do not have the plug-in hybrid for a test drive. Each time different excuses. Appointments have no meaning and they will make you wait for a long time to see someone.The worst part is that the sales people do not know how to talk to customers. When I question them why they called me in and told me that they had a car to try their response was I did not ask you to come in somebody else did. This was the same argument a couple of people made. If an employee at a dealership is making a promise, the dealership has to be accountable for it. You can't just go saying - I did not ask you to come in. There is absolutely no way that anybody would want to deal with people like the ones that I met at the dealership. Do yourself a favor and go somewhere else. I feel for Mazda; they make decent cars, but have some of the worst dealership experience in the industry.
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August 2023 by Leah F.
I have a 2007 Mazda CX9 and was told that this dealer no longer services Mazda's that are over 10 years old. They evidently do not have the appropriate tools for this car. Keep this in mind if you are thinking about buying a Mazda!! They are not supporting their own brand!!! It was super disappointing as we have had three Mazdas in our family and was getting ready to purchase another.
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April 2023 by Randy S.
Happy with the professional service Ming provided on our CX-5! Braking smoothly again :-)
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March 2023 by Chelsey H.
I got my lease here last week and my salesperson Taylor was WONDERFUL! Don't get me wrong, I was excited to get my new car but I was even happier to give such a wonderful person a sale, she really went above and beyond for me. Thanks again!
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February 2023 by Joe S.
These guys are what give Car Dealers, especially used car dealers, a BAD NAME.They listed a price on Autotrader for a vehicle of interest. Went by to take a look, and found out there were non-customer requested "add-ons" that were non-negotiable. Ah.. seems like they should have been added to the listed price if they weren't negotiable ..... same old bait & switch tactics. AVOID them.
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June 2022 by Hike M.
*Go to Mazda at Sports Durst in Durham instead*This review is only for the service department. I called them to set up an appointment to get an issue with my car diagnosed. The lady that answers the phone in this department needs an education on customer service. At one point during the conversation she said that I'll need to "drop the vehicle off and leave it with us". So I asked her to clarify how long it will take for them to look at it. She answered my question by repeating "you need to drop the vehicle off and leave it with us" in a slower tone. I understand the English language - that is not what I asked to be clarified. She had a very entitled tone to her voice that made it seem like she couldn't care less about whether you were a customer or not. On top of all of this she said that it would cost $150 for a diagnostic check and that cost would NOT go towards the cost to fix the problem. So I called Mazda at Sport Durst (in Durham) instead. They had FAR better customer service and said that the cost to diagnose WOULD go towards the cost of fixing the problem. So I would recommend everyone use them over the Cary location - even if it is a farther drive.
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February 2022 by Samantha Y.
Octavius is the man!! He deserves recognition from his team/management for amazing customer service by going above and beyond. Great guy who really cares and it shows. Capital Mazda should hold onto him before another dealership swoops him up.