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November 2023 by Stephanie Appleton
Dr.Jordan provided wonderful care for my dog. Not only was I given the full run down on treatment options and educated instructions. But she went above and beyond to help with my dog’s anxiety as well. (Something I’ve been wanting to treat for a while). Wonderful and friendly team. I know my dog will be excited for his next checkup :)
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November 2023 by Paula Bogar Sylvestre
I went there for a check-up plus bloon test on the Sep 15th. Everything was great. I paid an extra 50$ for a triglycerides test. So far I have no clue regarding the results. In addition, they told me they would call me on the very next day for a detal cleaning budget. No one call me until the 25th. I returned the call. They told me someone would call me in 24 hours. So far, no one called me. I called customer service yerterday and guess what: no return so far! I want my money back cause I will have to perform new blood test in a new place for a dental cleaning.
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September 2023 by Jeanne W.
The doctor and staff were very nice, but I've waited two weeks for my dog's blood test results. I've called three times and no one has ever called back. Are you that backlogged? Did you lose the sample? Did a space alien come down and steal the blood to do some psychic mind control on her? I guess I'll never know. But I definitely paid for it, so I deserve some answers/results.
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August 2023 by Gabriel Celis
I do not recommend this place, I brought my pet and they did not know what to tell me, only that everything was fine. I think they should hire people who are more qualified for this
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July 2023 by Lakandala Brewer
Words can not express the amount of love and compassion this team gave to my beloved pet Capone they saved his life and gave us a second chance I will recommend this facility to all pet owners and lovers may God continue to bless this beautiful staff ❤️
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July 2023 by Todd Axten
I had gone to Petco in an attempt to find IV supplies for my ailing cat Benzie. I was trying to provide hospice-like care for my dear friend and allow him to go on his own terms. I knew he was passing. I went to Vetco located in the store and was asking for some advice. Not seeking anything medical, just knowledge from those in the know. When the tech went to Dr. Elizbeth and asked her advice, she requested to speak with me. I will remind you that I didn't have any previous experience with this establishment. Taking time out of her schedule to speak with a distressed pet parent, Dr. Elizbeth sat with me and helped me understand how I should help my dear friend. Being very compassionate and understanding, she helped me see and confront the truth of the matter. My beloved friend was in full liver failure and just needed rest. Dr. Elizbeth even made time to see him that day. With all my heart, I thank the staff and Dr. Elizbeth for their professionalism and true compassion for my 17-year-old friend as well as my wife and myself. It is almost never easy to do what you know in your heart is right, but with guidance you can make the hard decisions. I highly recommend this Vetco and will be bringing Benzie's sister Mercedes here for senior support care. Side note, they were both found in the engine compartment of a Mercedes-Benz as kittens, hence the names.
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June 2023 by Emily Gascoigne
Dr. Jordan was incredibly kind, compassionate, and intelligent when caring for my cat and listening to my concerns. She made sure to give me all options, so I would be fully informed, which I really appreciated. I would recommend her to everyone!
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June 2023 by Hannah Hicks
Dr. Jordan made me feel so comfortable and really talked me through everything that I needed to do to help my kitty. She was willing to listen to me voice my concerns (as a very worried cat mama) and made me feel incredibly heard. I will recommend her to anyone!
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June 2023 by Tammy Snyder
I have been taking my animals here for a really long time I have an elderly cat that I've had for twenty years they were very caring about although after visiting for a couple months they did forget my cat's name but with all the animals they do see I can totally understand that they did give me a good care for all my animals I drive an hour to go to vetco I will return and I will recommend them.
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April 2023 by Ashley M.
Petco grooming with Mabel -5 stars. She was very informative, chatted with me before the service started and helped me choose the best cut for our new dog. She was kind and did a great job! Thank you! All the ladies working with her in the grooming area had wonderful attitudes. I recommend and will be back .
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April 2023 by Emily Torres
If I could give zero stars, I would. We have had two Vetco appointments set up. Both at the clinic and total care. Neither was able to take us after. I called Friday to confirm they will have my records and that my dog is fine to go. I arrive to the clinic Sunday and they cannot take my dog due to a previous allergy when on Friday nothing was mentioned.I schedule another appointment with the clinic at 8 am. At 8:30 they inform me the relief doctor is not in and may be in at 9. We wait since it it’s only 30 mins and another time doesn’t work. This has gone on for two weeks. 9:10 rolls around and no doctor.It’s beyond frustrating none of the customer service reps & schedulers are trained to provided accurate information. The total care works arrive and have to deal with upset patients when the practice manager is gone until Tuesday and no other manager is answering to help these people working.I have never had to fight so hard to give someone $400+ dollars.No practice manager or ANY MANAGER on a busy weekend is there to help the staff or even help the customer with their frustrations.The level of professionalism the practice managers and relief doctors at this clinic have is zero. Can waste customers time off but will not answer their staff during a crisis.
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December 2022 by Maddie P.
I really don't know what they put in the 2 for $5 toy bins but Andy (my cat) is obsessed with this unicorn llama that we have lovingly named Lebron. Lebron is the stuffed animals name because of the way Andy throws him like she's trying for a game winning free throw. She loves nothing more but to absolutely destroy this little guy and then run around the house with him. Anyways, I've always enjoyed the staff here. They always remember my mantises (which is pretty niche). Sometimes I even just come in and roam the shelves because they have so many things that I can just look at and try not to buy haha. I may have to come back by and get some cat grass for my (kind of evil) little cat.
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May 2022 by Nyawiramaina November20
Nice but workers are slow
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September 2021 by August O.
I went to Petco, We're trying to return something, it was a size too big and we want a small one and three people didn't let us return it but one person was so kind and helped us and returned it it was just unbelievable how three people didn't help us.
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March 2021 by Julie Malley
Wonderful grooming and any pet supply you could need
