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June 2024 by Timothy Humphrey
Wouldn't recommend. My wife and I both upgraded our phones last year here. She was offered $400 credit for trading in an old phone. I was offered $800 off the phone I selected. We did not get either one of these offers. Kept being told to wait a few billing cycles and reach out again. It's been 6 months and we were finally told by Verizon Corp that the sales agent told us untrue information and we actually weren't eligible for the offers. Shopping here was a $1200 mistake.
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May 2024 by Sam
Racially profiled by a heavy set Caucasian male in the store he’s a customer service rep would never come here again calling corporate immediately
Came in to get new service and instead got the police called on me for absolutely no reason ended up finishing my order online this has never happened happened to me ever before in my life I’m
Confused and this hurts that racism is still here so many years later .really hope this location looks into their staff because this was really really sad ! I’m in tears
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May 2024 by Marcus Williams
Jazz was wonderful to work with. She was extremely knowledgeable on all products & services. She answered every question in great detail and provide context along with expert advise on which products she'd recommend. She made the upgrade process enjoyable.
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May 2024 by Sashir Moore
Excellent customer service
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May 2024 by Aurora Pajeau
Everything was impressive from the beginning. Clean, spacious,
with professionals to welcome me. The representative Nick was all these things as well as knowledgeable, patient, efficient and informative. It actually was a quite enjoyable experience rather than an unpleasant hassle.
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May 2024 by Parisse Baldwin
Traded in my Pixel 6 for the 8 Pro and also added on the Watch. Liz is an actual rockstar, she was so down to earth, helpful and kind.
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May 2024 by Satish Khachane
The service was ok except the fact that they promised us that they will revert back the activation charges in the second bill and we have not received the reversal of activation charges. When we went to store to talk they said they have not said that activation charges will be reverted and it might be some communication mistake. They should only promise which can be delivered. Also returning the home internet devise was big pain , I had to call customer care many times and explain.
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May 2024 by Charles George
One of the best experiences I’ve had in a cell phone store in a really long time. The customer service was immaculate and all of my needs were taken care of. I wouldn’t want to work with anyone else with taking care of my service needs.
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May 2024 by Ken Menzie
Liz gave us fantastic customer service in buying our new cellular phones. She spent lots of time explaining features of the phones and accessories. We felt she cared about us and our business with Berizon
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April 2024 by Keith Mackinen
Great new rep... super fast and very knowledgeable.
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April 2024 by Melissa Valentine
Great experience switching carriers & getting new phones. Extremely helpful & knowledgeable Verizon rep.
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April 2024 by Moli Jones
Liz was extremely helpful, experienced, and professional. It was delightful to work with her, and she assisted me over and above to solve my problem.
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April 2024 by Morgan Eatman
Great experience !
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April 2024 by Toya Hobbs
Sloan was great and made my cellphone upgrade process a breeze!!!
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April 2024 by Amal Merritt
Sloan ?? What can I say! He helped me with all of my needs and made it such a smooth and easy process! Definitely come and see Sloan in the store and he will do his best to get everything taken care of!
