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May 2024 by Praveen Sriram
Great experience at this store and always get great customer service and am considering porting my whole family from T-Mobile to Verizon Wireless. Excellent service all around and proud to be a Verizon customer.
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May 2024 by Swat Swat
Rude staff…needs to learn some basic communication skills
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March 2024 by Liz Harding Mays
My sales rep Christian was very good and knowledgeable.
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March 2024 by Marissa Touhey
Grayson was very helpful at this location, very polite and professional . Just stopped in to check on my upgrade eligibility. Went above and beyond. Terms of customer service professionalism and upholding Verizon as a brand .
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January 2024 by Erin Aldridge
Grayson provided me with incorrect information when I purchased my phone on Dec 18. I went to the store again to resolve the issue and he had no solutions and just casually apologized for his mistake.He refused to give me the store managers phone number or district manager’s number.I left with zero resolution and he offered me no help at all, other than restating at it was his mistake.
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December 2023 by Claire Cetola
Christian was a great help and made getting a new phone super easy!
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December 2023 by DR Sharon Speed
Vicra Verizon store in Cary, NC is the best I've ever visited. I was given personal attention and my issues were quickly resolved
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November 2023 by Stan Hannen
Third party reseller. Expensive phones and ultra expensive accessories. Order online!
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November 2023 by Jennifer Mudd
Edith was amazing and made our visit pleasant and the transition to a new phone. Seamless.
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November 2023 by Shane R.
Twice burned with Verizon. I attempted to switch to Verizon at the Cary, Boulderstone store. visited in early October, ordered 4 new phone and 5 lines as part of a promotion. After a month of checking status on the undelivered 4th phone, I learned today through the incompetent desk clerk that they canceled my order. You cannot call the store directly and walk in is a disaster! never, ever again Verizon. dead to me!
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October 2023 by Lorie Dailey
I was dreading having to spend time taking care of updating my account, adding a new line and buying three new phones for my family. Wow! Easy-peasy all the way and the lady helping us, I think her name was Edith, was five star all the way. Friendly, professional and just an asset to the Verizon family.
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September 2023 by Patriotic American
The employee open the door, but would not serve me because he was on lunch break. I’m not sure what corporate policy is here, but at my business we serve the customer, even if it means cutting a lunch break short or taking it later in the day!
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September 2023 by enroth
Staff are always helpful and friendly, always have my issues resolved.
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July 2023 by Heike Helbig
Great customer service after hours, which was greatly appreciated. Thank you Te-Von
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July 2023 by Mo F.
Great customer service from a friendly representative when my daughter's phone had technical issues (i.e., dialing emergency services on its own and not turning back on even after charging). He greeted us as soon as we walked in and assisted us as soon as he finished up with his previous customer. Although they couldn't fix the phone in store, he helped us start the replacement process and my daughter received her replacement phone shortly thereafter.
