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February 2024 by Laura Wells
Someone stole our credit card information and made a fake account in our name with Verizon. They ordered an IPhone 15 online and started up services all in this fake account. They proceeded to go to this location on Walnut and pickup this phone. When we went to the store to deal with this issue, they refused to help and also claimed they do ID checks so the "correct person picked this up". If they truly did ID checks for expensive online orders, no one would be having this problem right now. So not only do they not uphold their rules and regulations, they are liars. I would steer clear.
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February 2024 by pavel
I was lucky that I came here with a problem, here they helped me fix everything, especially the manager Jose ????
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January 2024 by Erik Nilsson
Horrible customer service. I highly recommend purchasing phone from the Verizon Via phone or website. These stores are incredibly unprofessional and inconsistent.
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January 2024 by Brent Miller
Lieing salesman - Edit for reply - - your salesman tried to take advantage of a 90 year old woman. This 90 year old woman outsmarted your salesman. 'That app is not compatible with that phone, you need a NEW PHONE' !! She smelled a rat and left.
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January 2024 by Susan Woodard
Gibson at the Cary Store spent over 2 hours with my daughter and me getting new phones. HE IS AWESOME!
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January 2024 by Ray Lisenby
Andy was very helpful, professional, personal, and got me to switch to Verizon! I was so happy with the options that I’m going to add my whole family to my plan!
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January 2024 by Nancy Nesheim
Albert was fantastic!!!
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January 2024 by Kai Parker
Jose was amazing just purchased me an iPhone 14 Plus. He was very patient and understanding even when I was having my slow moment. I will definitely be back to this lo due to the friendly vibes and great communication that was given
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January 2024 by Sanford E Leake Jr
Fantastic experience!!!! Very helpful and knowledgeable.
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January 2024 by azariyah ty’rae
Gibby very helpful ! I was in and out in no time !
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January 2024 by Teena Piccione
Do not come without an appointment! I left due to wait.
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January 2024 by Karen Barbour
Marcus was AMAZING. I could give him a hug & kiss him. He was so patient and professional. He helped me with our frustrating issue and quickly!!!!
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January 2024 by Joshua Gonzales
Employee named Marcus Brown Is an excellent fantastic worker
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December 2023 by liz henderson
Stacy and the entire team at this Verizon location was excellent. Thank you!
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December 2023 by June Volstad
Jose and Marcus helped us today and we're delighted with the service we received. They were both knowledgeable and friendly and very patient. It was a pleasure to work with them!