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June 2024 by Michael Hoxie
Terrible experience in Cary’s Verizon store. My family arrived at the door to ask a quick question about our phone plan. We were told we would need to be added to a waitlist, but only one person ahead of us and it would be just a few minutes. There were less than 5 customers in the store. We saw multiple employees walking around, talking to each other, laughing and paid us no attention. After 20 minutes, we asked about how much longer and the man said he wasn’t sure. Then we see a lady who he described as the manager starting laughing and talking to what looked like her friend for almost 10 minutes. She then greeted a new party at the door and began to help them with an issue on their phone, despite us having to wait over half an hour “in a queue.” We left and told the manager this was an awful experience. Don’t come to this Cary location if you can avoid it!! Terrible customer service! My family is considering leaving Verizon!
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May 2024 by KarletC Salas U
They are helpful when it suits them!
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May 2024 by Michael Clinkscales
I have always appreciated going in the store to do business. I have made several visits. Each visit I know I get someone who answers my questions and addresses the purpose of my visit.
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May 2024 by Jack McCroskey
Very easy trade in experience. Walked in and handed him my phone and he was back in 5 minutes with a receipt and all the information I needed for the trade in. Wish I looked at his name because I would recommend!
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April 2024 by Betty Smith
I've been a loyal Verizon customer for 25 years. My bill keeps going up with no change in service. They removed my employer discount for no reason. I called them. They offered me a "loyalty" discount, but they also said they can't stack the "loyalty" discount with my employer discount. My loyalty to Verizon for 25 years has NOTHING to do with me being a Verizon customer for 25 years. Guess I'm not a valued customer after all! I AM SO DONE WITH VERIZON!
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April 2024 by C C
The customer service was really good. Stacie was great! She made sure to answer all of our questions and helped us to solve our issues. Thank you!
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March 2024 by John Welch
Give that guy a promotion! Marcus Brown at the store on Walnut street figured out a mystery for us. My kid with special needs relies on this phone and Marcus got it working again. Thank you, Marcus!!
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February 2024 by Efrain Murillo
Marcus Brown is real asset to Verizon. He is a real professional and very helpful and patient.
5 stars for his customer service
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February 2024 by PG
I was lucky that I came here with a problem, here they helped me fix everything, especially the manager Jose ????
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February 2024 by Laura Wells
Someone stole our credit card information and made a fake account in our name with Verizon. They ordered an IPhone 15 online and started up services all in this fake account. They proceeded to go to this location on Walnut and pickup this phone. When we went to the store to deal with this issue, they refused to help and also claimed they do ID checks so the "correct person picked this up". If they truly did ID checks for expensive online orders, no one would be having this problem right now. So not only do they not uphold their rules and regulations, they are liars. I would steer clear.
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February 2024 by pavel
I was lucky that I came here with a problem, here they helped me fix everything, especially the manager Jose ????
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January 2024 by Erik Nilsson
Horrible customer service. I highly recommend purchasing phone from the Verizon Via phone or website. These stores are incredibly unprofessional and inconsistent.
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January 2024 by Brent Miller
Lieing salesman - Edit for reply - - your salesman tried to take advantage of a 90 year old woman. This 90 year old woman outsmarted your salesman. 'That app is not compatible with that phone, you need a NEW PHONE' !! She smelled a rat and left.
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January 2024 by Susan Woodard
Gibson at the Cary Store spent over 2 hours with my daughter and me getting new phones. HE IS AWESOME!
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January 2024 by Ray Lisenby
Andy was very helpful, professional, personal, and got me to switch to Verizon! I was so happy with the options that I’m going to add my whole family to my plan!
