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November 2023 by Richard C.
Brought an iphone in for assessment after water damage. The staff member looked at it VERY briefly and then declared it was not salvagable. Went the next day to a different phone repair shop and they fixed it in less than an hour. Very unimpressed with their lack of interest in fully assessing the situation. If we had simply accepted their assessment, we would have lost a lot of money for no reason.
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November 2023 by Peter Z
Waste of time. Even though I created a repair request through the Samsung website, this locatio and apparently every other location in the area don't fix watches. Any watch.Terrible customer service and at the very least could've called or sent me an email telling me this but no. I showed up in person only to have them tell me that.
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November 2023 by Dan Sarisky
I brought in a working phone with a worn-down battery. They did a battery replacement within the allotted time and communicated well. It was initially promising. However:Within an hour of leaving the store the phone stopped working.I can now hear things rattling around in it. Store manager Steven has a shocking lack of accountability for the problem - saying "I didn't personally inspect the device and can't say that it was in working order". It seems like a MANAGER is responsible for the work his store does. Unprofessional quality of work. But I understand mistakes happen. It was the complete lack of ownership and empathy to fix a problem that they caused.They were unwilling to give a loaner phone and hid behind "its against Google's policy - this isn't something that uBreakiFix can do anything about".Perhaps the store should be named weBreakWeDontCare.
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October 2023 by RKR Vangala
The staff is very friendly, helpful and does a good job, they deserve 5 starts, but I gave 3 starts because Asurion Home+ product they offer sucks... they mention everything is covered but it is not true.Don't buy it if you have Imac because with no proper reason they just decline the claims for Imac as they cost them a lot to repair.
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October 2023 by Thomas Poole
Made an appointment using the website per the warranty claim. I show up to the store and its empty until someone comes from the back room. They ask for my information and then inform me that they cannot fix my device. Why list a device on your drop down menus and allow an appointment only to learn that you cannot help me when I arrive.
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September 2023 by Heather Tuttle
Had a great experience. They replaced my battery foc, confirming it was covered by Google, and I had no idea! Would recommend you bring all Google Tech here for service.
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September 2023 by Nick Brown
They didn't have the right part, took a full week (and a couple of follow up emails) for it to come in. I take my phone in and leave it with them for two hours after which they say it's fixed. I guess I should have tested it there, when I get home it's still broken. I go back, they say the mechanic has already left, come back Monday and they will try again. I return Monday, they say they can't fix it and I have to send it in to Samsung.So nearly two weeks wasted.
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September 2023 by Kaushal Modi
uBreakiFix did something really sleazy!!They fixed the screen on my Pixel 6 Pro, but they typed this below review for themselves using my phone when it was with them because they already had my phone PIN. I wouldn't trust them with my phone now on. I don't even have a Pixel 7 Pro and I didn't type that earlier 5-star review.Ugh!! This is a severe trust violation. I wonder what all emails and accounts the uBreakiFix repair guy crawled through on my phone if they could go to the extent of posting this fake review using my Google Maps account."Pixel 7 Pro repaired - These guys are great, awesome job. Will come back again for all my repairs."
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September 2023 by Hannah Becilla
Super friendly customer assistance. Stephen was able to get my screen replaced within an hour the same day! Couldn’t be more pleased!
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September 2023 by Mike Wilson
We had just bought my 82 year old mom a new phone. Her old phone didn’t have enough storage for phone store (one of the big ones) to move stuff from old phone to new phone. They suggested ubreakifix. We went there, and while they also didn’t have the ‘machine’ needed to do it easily, they were able to move the stuff (photos, contacts, etc.). On top of that, my dad passed 6 weeks ago so we had his old phone. They were able to do the same and move it to her new phone. Hats off to the staff for their great patience and assistance with this. I can’t remember names but next time I have an issue with my phone I’m going back. Thank you.
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August 2023 by Robert
When I go through their website, iPhone back glass replacement is one of their repair items, so I stopped by this location to inquire the cost and time estimate. The guy worked there told me they do not replace iPhone back glass. So I asked him if he knew any place. The guy told me no place will replace it other than Apple with a smirking smiley face.First they need to remove the back glass replacement from the repair options in their website. Second I found a place who replaces iPhone back glass!
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August 2023 by Annabelle P.
This place was a nightmare. I went to this place to get my iPad screen fixed. they charged my $160. When I got my iPad back there were bubbles under the screen so we took it back. Apparently someone forgot to take the plastic cover off the back on the glass before they put it on. when we got it back he second time there was a two inch strip from top to bottom of the screen that would not respond to touch at all. We took it back again for them to fix it and i just got it back yesterday. Now the button is loose and barely functions and the adhesive they used for the glass is coming off and I can see inside my iPad. I would defiantly recommend to avoid this place.
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July 2023 by Helena S.
Fantastic service! Really friendly, helpful and professional. Answered all my questions and got laptop repaired really quickly for a good price. Highly recommended!
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July 2023 by Kendal Davis
Creating an appointment was super easy. Charles was wonderful. He explained everything and answered all my questions. The repair took some time but that was because they had to order the part but they were quick to call me and let me know when it was done. Overall, I'm very happy with the repair.
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July 2023 by Dawnna Hogan-Guerra
Fantastic work ethic! They replaced screen protector on the notoriously hard Zfold while I waited. There was the tiniest air bubble that I would have never noticed and wouldnt affect its use. They pointed it out and said they would replace when they got more film in stock if I wanted but, in the meantime no charge and quite frankly no need to replace. But if I do, they have my business for this and all my electronics.