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May 2023 by Amy McKeown
I closed my Truist checking and credit card account April 4.It is now May 19 and after multiple trips to the bank and phone calls with “customer service”, I got two emails and a letter today regarding my “overdue balance.” I went to the bank again today and the teller said he would submit my request to close the account again. That’s it, he says, that’s all he can do.Truist REFUSES to close my accounts. They cited that I had some sort of customer service agreement that was still pulling money from my account. I have been through every possible retail account and deleted every service agreement with PayPal and they are still charging me fees.The worst is that they are trying to take $100 from the nonexistent checking account to pay off a few dollars and change in “interest and fees” on my credit account. The checking account is “blocked” but not closed, so $100 withdraw bounces, resulting in an insufficient fund fee. The credit card account doesn’t get paid so the non payment and interest fees continue to accrue.I reported Truist to the Consumer Financial Protection Bureau and to the state Attorney General’s office. The state Attorney General’s office won’t touch it, and the Consumer Financial Protection Bureau says that they are still waiting to hear back from the bank.I have heard back from the bank and the answer seems to be that they simply will not close the account. Why not? Because they can practically print money from it by continuing to charge me absurd fees.All I want is to close this stupid account. I have been trying for months, but I’ve literally had to save up money for months in order to pay off the fees and move all of my transactions to a different bank. I finally paid it off April 4th and I still can’t close the account.How do I make them close my account so they stop charging me these fees and report my credit card paid off to the credit bureaus?
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April 2023 by terry Zheng
Very good experience, polite and professional
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May 2022 by donna cook
Terrible customer service experience. I needed to report debit card fraud and get a temporary card. The branch was physically dirty, understaffed, and “out” of cards. If this represents Truist then I will be in my way. Never met this sort of disappointment at BB&T before.
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May 2022 by Barbara Henry
Very disappointing interaction with the manager, John Walker. He was to help me with a letter I needed to close an estate. After waiting two weeks for his reply I called. He did not seem to aware of any of our previous conversations and was unable to provide information he had previously committed to. I asked him to take our conversation off speaker phone. He was not willing to that as well.
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May 2022 by Willie Smith
I’d like to post a pic with the 6-cars in one line on a Friday afternoon. Not only that, but you cannot go inside. BB&T was ok, Truist sucks. Closing my personal and business account on Monday!!!
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May 2022 by Wh1teLux
WORSE BANK OF ALL TIME OVERDRAFT FEE'S IS ALL THEY SEE! THEY DONT CARE ABOUT YOU NO WONDER THEY HAD TO MERGE WITH A NO BODY FL BANK STRAIGHT TRASH I CLOSED MY ACCOUNT BYE!
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June 2021 by Adam Ryle
Just spend an extra 8 minutes and go to the other one. I sat in the drive thru for 5 minutes waiting for assistance just to deposit a check. Someone else pulled up and was serviced immediately. Inside is closed so you must touch the buttons that dozens of people touch in the drive thru. Not very sanitary.
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September 2018 by Erika E
We were greeted as we walked in the door. We needed a notary for a document and didn't have a chance to sit down before Chad was available to help. He was very friendly & thorough. I agree with the other reviews that the folks working here are fantastic! We will return.
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March 2018 by Uzi
Chad was very helpful. One of the nicest Sun trust branches.
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November 2017 by Anton Rukhlin
I've been using this branch for years. The people who work there are amazing. This is my to-go bank now. Whenever I open any new account, I come here first. Not sure what that person below meant by "poor service". I feel this branch deserves the highest rating.
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July 2017 by Ben McDade
Poor service.
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January 2013 by Todd Wegerski
I've been going to this bank for years. All the tellers know me by name, which I like. They've quickly fixed any banking issues that I may have had and have set me up with the right products to help my business.
