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July 2021 by Lena Bjorner-Janes
Constant outages; I call the company, they send a tech out who sits and looks at the boxes and lights blinking. Completely useless. After 3 visits and watching the “buffering” during every show I watch, I’m changing to google fiber. It can’t be any worse. I feel robbed!!!
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October 2020 by Jamie M.
They're better than my last experience going into a spectrum.I was a little shocked that I still had to wait after reserving a time and there being one couple in front of me and three or four workers initially.When we walked in simultaneously with another customer, as well, the other workers seemed to disappear and leave only one guy manning the service desks in the front.It was quick once I was called and the girl was nice who showed up from the back after we waited.Still better than waiting forever on the phone with them just to get put on hold.
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August 2020 by Steve Qiu
This company always give me intermittent internet connections. Will give negative stars if possible.
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July 2020 by Layla C
Terrible company. They will Jack your rates up then you have the haggle. But you can only do it once. We have fiber in our area now people, go to another company that's worth the money!! 70$for internet with them after your initial 6 months or year. I'm now paying 40 for fiber!! Awesome speed! Screw sprectrum!
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June 2020 by Tomas Kuzma
Sort out my problem in few minutes, it's always better in person than over phone!
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June 2020 by ross sutherland
Good tech knowledge on phones.. Managed to get my cable bill down.
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June 2020 by Brian Bercury
fire your management, train your staff and fire those who are caught lying or cheating your customers. Spectrum Cary is horrible and their manager Amy refuses to speak to a customer. She would rather train her staff as gatekeepers. I feel a consumer lawsuit coming. Chelsea (representative) Is dishonest and has zero training in cellular. One of their "customer service technicians" did not know how to swap out a simm card. Are you serious?
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June 2020 by Saint Cyr
AT&T cannot give you 400 mb/s. They gave me that. Super happy. And they gave me a phone and TV for let's just say a great deal...
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May 2020 by Drew Foglia
I am a TWC/Spectrum customer for 20+ years. Spectrum in general, and the staff at this location specifically, are terrible - a stunning lack of customer engagement skills and rudeness. The service, customer service, and value are all very bad. AT&T is a MUCH better options in the area. This will be my last month.
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April 2020 by Terri Wishart
You provided free showtime over the weekend, I thought Spectrum cared about there customers during this difficult time, but I got my bill yesterday and it had increased by six dollars , thanks for nothing.
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April 2020 by Patty Toombs
I like how efficient the staff at this location is compared to other places I have lived. Have always had great service— just added cell service from Verizon this month. Not sure what took me so ling to switch? Can’t tell the difference except for the lower bill!!!
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April 2020 by Candice Renfroe
not proficient in customer service skills.
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March 2020 by Rick R.
What morons are doing your TV commercials ? Awful marketing. Worst commercials I have ever seen
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March 2020 by Cathy DeWitt
If I could give them a negative rating I would. I have being calling since September of last year to attempt to get cables buried. I have had my yard marked at least 5 times to my knowledge. They sent the initial crew to bury a shallow cable. They did a great job. But then I had to call about the 200 foot long black cable that reaches from one cable box to another. I have called and explained multiple times that a work order is needed, a special permit and they need boring equipment according to my information. It is 2/26/20 and the lines have not been buried. I am now on the line to stop most of our services with them. I have been on hold 5 minutes. This is the inexcusable and if considering Spectrum I would evaluate all options before proceeding.
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March 2020 by Matt MacPherson
Extremely slow. All I had to do was pick up equipment for internet order. They need a queue just for pickups as you always get behind customers requiring more sophisticated support. Waited an hour just for a pickup!
