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March 2024 by Lzzy G.
I took my phone to be repaired on Saturday. They told me they needed to order the part for me and it would not be able to be ordered until Monday because it was past their cut off time. No big deal, I paid the deposit. Monday rolls around and I have opted to take my phone somewhere else. I call to cancel and they did. I asked if my deposit would be refunded and the lady laughed at me and said no. If I had canceled Saturday it would be refunded to me, but since it was a different day it would not. I explained they hadn't even ordered the part until Monday and I had not been told the cancellation policy she laughed again and sarcastically said "so sorry." Frustrating.
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September 2023 by matt Droege
Fantastic service, as they were testing my PC they would let me know the diagnosis of it.
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August 2023 by Brother B
Cesar has been an absolute blessing! When I needed data recovery services, I described my situation and the mess my new Samsung Ultra 23 was in. He repeatedly assured me of his ability to handle the challenge. After his hard work, I'm thrilled to say that he performed the kind of magic that gave me back my life.
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May 2023 by Katie Lopez
Sonic just replaced my iPad’s charging port and did an amazing job. The repair was done much quicker than anticipated and the staff was so easy to work with.
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March 2023 by Praveen Sriram
I always have a great experience here and am a repeat ? customer of this business. Everything always goes really well when I come here and they give me a $5 discount since I’m a loyal customer. Thank you so much for all you do and this is the best experience I have ever had in my whole entire life. I will definitely be back and hope to keep coming here for a long time. Perfect world class experience.
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March 2023 by Bracey Fountain
I thought about leaving a 4 star review since I had to drive across town after being told my phone was fixed only to get there and it just was quite fixed yet. Yet it's understandable since I never gave them my passcode so they weren't able to go through the phone to test everything. But I'm giving 5 stars because of Xiang. I brought them my absolutely obliterated Samsung s21 Ultra, and I brought it to them after having brought it to uBreakiFix. uBreakiFix told me I had a damaged motherboard after it supposedly failed several parts of the Samsung diagnostics and that there was nothing that could be done and to see a different repair shop. When I brought it to Sonic, and explained everything to Xiang. He explained he had a solid theory that the motherboard was fine, since the majority of the damage was on the bottom of the phone. After a couple days, I received an email that the motherboard may need motherboard repair and that they offer that level of work at the Raleigh location. Come to my surprise the next day with a message that it was fixed. So I went to pick it up and found it not registering the SIM. So they said they would make sure that the new part was working or not and found it to be faulty. Picked it up today, got my data services working again, all for a fairly reasonable price. Especially compared to the cost of a new phone. I applaud Xiang and Sonic for having found the issues and repaired my phone with no need for motherboard repair. The turn around was very reasonable, they were very communicative, and explained everything very well. For my first ever time needing cellphone repair, I am very glad I brought it to Sonic.
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March 2023 by Carol M.
Very nice guys. Had an issue with a Motorola phone. They fixed it in a few minutes. It was a malware issue. They were aware of it and knew exactly what to do to rectify the issue. Would definitely recommend! Thank you again!!
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January 2023 by Christina Haig
Had my Samsung screen replaced here twice (Note 9+ and S20 Ultra). Every time both the main guy and the assistant are pleasant and helpful. They're not trying to oversell you on things, they let you make the decision on what you want to fix (my cameras broke as well on the S9, but wasn't worth the cost to replace). They are just as fast as they can get the screen shipped, once it's in it only takes them an hour to fix. I thought my S9 was toast because it fell in the pool, but they managed to test it beforehand to let me know the device was still good and only the screen was having moisture issues.They are probably too expensive for data recovery, because the price they quoted me for data recovery on the S9 IF the board had been bad was abysmal, so I wouldn't use them for that.
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January 2023 by Patrick Halbrook
I've taken my devices to three different places in Cary for repair, and Sonic Device Repair is the best BY FAR. I wish I'd discovered it sooner.
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December 2022 by Suzette Klein
Terrible customer service.Never, ever take anything you want fixed to this place. I realize I did some damage to my thumb drive but a technician text me and said this, “The NAND controller is damaged internally, and the rear nand chips had their solder joints crushed. That more than likely happened while they were recklessly breaking the usb casing open.”I’m asking myself who opened it?I specifically remember the Indian ‘appearing’ man with glasses at the counter saying he was going to the back and open it once I left and take a look see.Well, I never opened anything! When my husband called back to complain, they quickly said that text wasn’t supposed to texted to me that was a mistake.Regardless, now there is doubt as to the damage and was more caused by trying to open it.I decided to send my drive to another company Secure Data Recovery, I had used them once before but decided to support local. Never again.Their engineer said this, “The engineer noticed there has been previous work done on the board, and the previous company most likely messed it up more, making the recovery more difficult for us to conduct now.”Sonic absolutely took my deposit and tried to open/repair my thumb drive. After such they realized they either damaged it or it was too damaged.Guess we will never know!I called them to discuss it and was basically told a half hearted apology and that again it was my fault.When I asked to speak to owner or manager, the Asian man REFUSED to tell me who that person was or let me speak with a manger. Sounds like he’s the owner huh?Like I said, I realize I damaged it else I would not have taken it there but they put doubt in my mind with their own texts and another 3rd party company confirming it.By the way, Secure Data can fix it!
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December 2022 by NSA
Terrible customer service. they broke my phone, causing me to lose all my memory and left me a week out of commission. additionally they originally ordered cheap parts and tried to put them in but it would not work... I didn't want to post this but I asked for a manager to call me multiple times but was ignored.. do not come here
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October 2022 by Joshua Peeler
They did a great job repairing my wife’s BlackBerry. Their customer service was incredible the two times I’ve taken a phone there; great job!
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July 2022 by Melissa H.
I had 2 teenager iPhones with different types of damage. I had no idea this place was here, and happy I found it. I dropped 2 iPhones off and within 45 minutes they were fixed. Cost was reasonable and Sam was excellent in communicating everything prior to committing. I highly recommend Sonic Device for phones or any other type of device repair.
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July 2022 by Jonah S.
I needed a quick same day screen replacement for my iPhone XR and a lot of other places were charging like $70 more than Sonic Device Repair or other stores didn't have the screen part in stock. Sonic Device Repair made it super easy to get my screen replaced in under an hour and it came looking brand new from the factory. Super pleased with the service and definitely saved my butt. 10/10 would recommend to a friend or family member. Probably the best price I've seen for local phone repairs in the immediate 1 hour radius.
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June 2022 by D. Raper
Great place to contact ang let them service and fix your cellphone. Luckly parts were available and they turned around and fixed my phone in 4 business days. I will use this business again if I need a cellphone fixed again!!!!
