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December 2023 by Teresa Wadford
Billing department is terrible. I totally agree with others that have stated they never answer the phone and they never return messages. Have called multiple times in a day, left a message each time and never heard from anyone. Use ANYONE else. I'm currently searching for another company to use.
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November 2023 by Manicha Faison
It was a pleasure working with Kelly. She gave me the opportunity to set up a feasible payment plan and set my own due date. She is definitely an asset to Respicare!!!
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November 2023 by Larry Catalano
Billing is terrible. They have awful bill tracking. The billing dept does not take calls and you have to leave a message. They do not call you back. I should have done my research.
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November 2023 by Joe Noonan
I recently received a bill from 2022. Called to check accuracy of bill and spoke with Kelly in billing. She was most helpful. She researched my account and was able to correct accordingly. Apparently their last billing company was error prone and they brought Kelly on board to manage the process in house. I'm so very thankful for Kelly's outstanding customer service. If you had a problem with billing in the past, call Kelly, she will get it straight.
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November 2023 by Joe N.
I recently received a bill from 2022. I called to check to make sure the bill was correct. Kelly in billing was most helpful. She researched my account in detail and was able to correct my bill accordingly. I'm so very thankful to Kelly for her outstanding customer service. As I understand it, she is a new addition to the team, hired specifically to avoid the mistakes of their previous billing company. Glad they brought Kelly on board.
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October 2023 by Shawn Bradford
Continuously overbilled and always late invoicing. Just got a bill for Aug 2022 and October 2022...on September 20, 2023A YEAR LATER. And I have the receipts that show I paid all invoices to zero in December of 2022Find ANYONE else, their billing department (or lack of) is extremely messy. May have to report them to Attny General's office.
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July 2023 by Delphine Jenkins
I am frustrated with this company due to billing issues, I’m constantly getting a bill that is the wrong amount and when I call no one can give me an answer on how much I owe. I have paid the machine off and still keep getting a bill for the original amount.
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June 2023 by Joseph Jannuzzi
Do not waste your time with this company. They tried to over bill me by almost 800 dollars. When I tried to correct this i found out they do not have an email for their billing department and they hardly ever answer their phone. They billed my insurance, billed me for the remainder, and then billed me directly for all of it - saying insurance wouldn't cover it. I would correct them, they would assure me, then the next bill would arrive completely wrong. This went on for over a year and a half. Now that I finally have a corrected bill, I cannot get a hold of them to pay it. I have called almost 2 dozen times over the last few weeks and yet they have not picked up a single time, nor have they called me back. Please explain how this is acceptable.
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May 2023 by James Wharton
I can’t say enough good things about my experience with this company. Kelly was able to expedite the resolution in some minor insurance billing issues so that I could be scheduled for a consultation asap. The CPAP device has performed better than I could have hoped for. After not being able to use a CPAP a few years ago, this was a very welcomed surprise.The entire process has been nothing short of stellar, from customer service, affordability, technology, demonstration/tutorial, etc,Im very thankful that my doctor recommend Respicare.
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May 2023 by Robin Ladd
I wanna give a big shout out to Kathy Richardson. She is very compassionate and caring technician. It is a pleasure being under her care. I can’t say enough about Kathy. Thank you again Kathy for all that you have done for me.
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March 2023 by Jewell Field
I highly recommend Respicare DME Inc!Their staff is professional, friendly and caring from the first phone call to when you walk out their door.I saw Respiratory Support Technician Kathy Richardson. I cannot say enough good things about Kathy! I transferred my care and supplies from another medical supply company to Respicare DME Inc. She treated me as a new patient on the CPAP machine as I had not used the machine for at least 18 months (due to no hands on training from another medical supply company). I became frustrated and stopped using the machine.I ramble, but if you aren't satisfied with your current situation, run don't walk to your phone and make an appointment with Kathy...she is nothing short of amazing...very caring and professional. My daughter is transferring her care to Kathy as well.Thank you Kathy for your superb care today!Jewell Field
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March 2023 by Jesse Olley
Getting a CPAP was a very time consuming and expensive mistake. The staff was friendly and offered lots of help.... until I needed it. Then it was 3 weeks of back and forth. No call back, no suggestions. Just lots of "do not reply" emails. I eventually returned the expensive machine I had mostly paid for. There was no interest in getting the machine to work for me, only in collecting my money. Leeann, Jessica - why'd you never call me when you said you would?
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March 2023 by bobby cook
I met with Kelli on my first visit for CPAP today. All of the info was a lot to take in, but Kelli was very thorough and very knowledgeable of the system and helped me with everything as far as set up, selecting mask and understanding how to maintain the system. Great first visit.Thanks.
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March 2023 by Kim pearce
Ohmigosh! Thank goodness for Daniella and Kelly. I had to return my equipment due to ill fit. And Daniella at front desk was so attentive and understood my confusion and went and brought out the big guns -- Kelly. Kelly came out with big personality and eagerness to help me. Kelly asked me questions about my sleep positions and suggested a model that was perfect for me. She helped me put it on, showed me how to adjust it, dos and don'ts, how to clean it, how often to clean it, how often to replace it. Such a friendly and helpful duo!
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March 2023 by John J.
Worst managed company I have dealt with for many years - worse than the DMV. I used Respicare for CPAP supplies for a couple of years, then decided to try a different mask. I went to the store and bought the mask they recommended. I didn't like it - no big deal. 90 days later I left them a voice mail (they are not good at answering the phone) telling them that I wanted the original mask and a water reservoir. They shipped me the old mask! I had to go through the hassle of a return and replacement. In January, I got a voice mail telling me that they could not auto-ship my next order because they needed a signature. I ignored this because I never set up auto-ship and did not need anything. A couple of weeks later I got a shipment with yet another 'bad' mask and another reservoir. I returned these, complained to the manager, and told accounts receivable that I would not pay their invoice until they corrected their insurance claim. They never bothered, and continued to send me bills until I threatened them with filing an insurance fraud report.
