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March 2024 by Praveen Sriram
Love this location and excellent customer service but just took one star ⭐️ off since items are quite pricey and expensive but fortunately price isn’t an issue in my family but it is nice they have occasional sales. I will definitely be back.
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March 2024 by Brianna Marot
We've been shopping here for years but this review is about the bike repair shop. They are so knowledgeable and helpful. We worked with Vinit and he gave us a lot of time and evaluated the bike in front of us and showed us what needed to be replaced and why. MVP employee right there!
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March 2024 by Carl Baker
Amazing sale! Very helpful staff.
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January 2024 by Zack
Went to REI today to get my bike I just built tuned up and was helped out by Mark from the Bike Shop. This was my second time dealing with him and he is always going the extra mile for customer service. This dude rocks. He never fails to serve with a smile. He showed me some things he recommended I do with my bike for home care and showed me how to do it. This man has my business all day any day and I hope he gets a raise soon.
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January 2024 by Philip Godwin
I’ve had rei Cary help me ship my bike to my new address in denver, and throughout the whole process they have been so helpful in getting my bike packaged, correctly labeled, and with any support issues I need. The staff are great to chat with, care about their customers, and are always able to help!!!
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January 2024 by Hayden Henderson
I came in here to return and look at dog products. I have an extremely well trained dog that is my service animal. I walked in, within two seconds the cashier abandoned her paying customer to come harass me. I was told only service dogs were allowed, she assumed I didn’t have a disability. I wasn’t asked if she was and I have anxiety/PTSD and many customers were staring at me due to the cashier leaving her post so I just left. I suggest you get employees that have empathy and awareness. Won’t come back to this REI and called corporate to let them know about this behavior.
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December 2023 by Diamond C
Everyone was nice & helpful! They have sooo many things for hiking, camping, running etc. was nice to see so many things in store to try on/out. The snacks were a bit expensive being I buy they all the time but nice store, should def have what you need!
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December 2023 by Kimberly Alvarado
Love this location. Mark in the bicycle section is beyond amazing and such a gem! He was there when I bought my bike and has been extremely helpful when I’ve gone back with questions.
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November 2023 by Mike Sartain
My favorite place to shop for clothes, camping, hiking, rock climbing, cycling, etc. REI is always clean, organized, and has knowledgeable staff that won't harass you. It's the best.
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October 2023 by Daniel Jacobs
Quinn in the shoe department was awesome. Super helpful and made sure I found the right size! Cheers
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August 2023 by David H
Picked up a nice bag for my short hiking trips in taking this summer. They had a good selection. Three separate employees offered to help me find what I'm looking for - very friendly service. I think I'll be coming back.
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August 2023 by Juanote Maize
Amazingly enough given the state of extremely worn-out junk on their return shelf, the staff at this REI interrogated me like the KGB when I tried to return some brand new pants (with tags still on) that don't fit. Even though I had bought them with my "coop membership", I was forced to search my email in my phone to show proof of my purchase. I've literally spent a four digit amount of money with this company since I got onto backpacking because of their reputation for not doing stuff like this. I'll be taking my business to Great Outdoor Provision Company or Backcountry in the future. Thanks.
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June 2023 by Colorado Lions
I recently purchased a Yakima cargo box from REI Cary. Mark (from the bikes department) was extremely helpful with providing guidance on the install of my new equipment. I felt more confident driving down the road, and I'm thankful for his help. Will certainly be back to shop in the near future!
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June 2023 by Ali Baba
Much bigger store than the North Hill location. Upon entering we were greeted and directed to the section we needed. At the shoes side had an associate who helped us navigate through the different types of jogging and running shoes. Only thing was that they did not carry Merrel running g shoes which is available online.
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June 2023 by Rusty Shackelford
On a recent visit I found REI was still outstanding! They were having an anniversary sale and the place was packed! Even with it being a mad house the staff did not rush me when I had a question and were complete and very nice during the process. I also found some great deals in the used/bargain area which turned out great! It's always a highlight of my day when I am able to get to REI!
