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April 2024 by Falan E.
The reviews here on Yelp almost made me second-guess Pupsi. It's conveniently located by my job and home, so I decided to try Pupsi for myself. So far my pup has been here twice. Once for day care and another time for grooming. I was pleased with both services. I do feel on the grooming pickup was very transactional and fast. I felt rushed! The front desk also questioned if I wanted more hair cut while the groomer was still present. All of this taking place before I saw my baby. I was asked to answer gratuity prompts to pay before they even brought my pup out. Without seeing my puppy I had no way of determining a proper gratuity. I do like to tip for services when satisfied. All in all, I'm pleased with how my pup is when he leaves and he seems to love Pupsi so far. The groomers did exactly what I requested. We look forward to coming back soon.
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March 2024 by Meghna
Our dog is not-neutered, and we were grateful to pupsi for having him stay for boarding & for taking care of him! He always came back a happy pup!However, they failed to let us know as changes occurred - our dog stopped being able to play outside in a group (due to his rough behavior) but no one informed us of this. When I asked over email, they argued with me about informing us in person - however that wasn’t the case & there was no email communication until we asked.Had we known earlier, we would’ve tended to the behavior concerns instead of constantly applying for boarding and getting rejected.As a service provider, I expect better communication, transparency and kindness, since we are entrusting the service with our dog & paying for it.
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March 2024 by Lynn H.
It has been years since I've had a dog. When I got this dog he was just a puppy and full of himself. Not having access to any services where I live now except vet services I was lost about where to start. Having lived in Cary for 35 years and knowing lots of people, Pupsi came highly recommended. So i five q hour to get the Pupsi experience. My dog is very social and has never met a stranger. It was interesting for me to see the lay out of the facility and be able to watch my dog interact with other dogs his size. They have always been helpful in answering questions and helping me navigate the system. I have used them for boarding, grooming and doggie day care and cannot say enough good things about them. It impresses me how clean the facility is and how strict they are about vaccination records and flea and tick prevention records. My dog loves this place. When I ask if he wants to go to pupsi he goes to the door ready to go. He has a little friend there also so when I mention her he gets excited. Trace has always been very helpful and upfront about what is expected of the dog and me. I can't say enough about this place and Trace. Thank you for making us feel special and for all the patience administered with me trying to manover their system. (I'M a bit technology challenged) The staff is also great and very helpful. Thank you Pupsi for easing the separation anxiety for both me and my dog. Lynn H.
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March 2024 by Kaitlyn K.
I highly recommend Pupsi for your pup! They have treated my puppy great for the past 2 years. She comes home exhausted from daycare everyday. I also give pupsi credit for her great demeanor around other dogs. They also do great haircuts. They groom my doodle to look like a teddy bear just how I like it. They consistently give her the best haircut over other places I have taken her. I have also referred many friends to Pupsis and they have also had great experiences. Trace has taken great care of me and my pup. I am currently pregnant and he goes above and beyond to make sure no dogs jump on me and my dog safely gets to my car everyday. He always greets me welcoming and asks how my day is going. I could not speak more highly of my experience at Pupsi. Bring your dogs here!
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March 2024 by Morgan M.
I've worked at Pupsi since the summer of 2022, on and off, because I'm in college. Prior to working at this job, I had zero kennel experience. I've never had an issue with any of my co-workers; there was never a shift where we weren't joking and playing around while cleaning the kennels or doing our closing duties. Trace is a very nice and funny guy to work for. He definitely cares about his employees, which is what I liked most about this job. For a new employee who only worked one day to write such an in-depth bad review is strange. New employees are always put in the small yard; you allowed small dogs to trample you... all you had to do was stand up love. One thing that I learned when I first started working at this location is that it is very fast-paced, and you have to keep up. If you fail to do so, you will be told that you're moving slow. It's not to be rude; it's to let you know that you have to move faster. We're all adults, and we should all be able to handle criticism. Trace has cameras in the kennels, the hall, outside showing all of the yards, by the back door, and the grooming area. Just as you would have cameras in any other establishment, he has his. If a dog were to get hurt, these cameras would come in handy. I don't think any dog parents would be upset about the cameras, and neither should any employees unless you're doing something on the clock that you shouldn't be doing. We do put our belongings in lockers, and that's for the dog's safety. No one should be on their phone while watching the dogs. If a fight does happen to break out between the dogs and you need to contact someone, we wear mics so we're able to call to the people working inside and let them know that we need help outside. We definitely let the dogs play; if we see that it's getting rough and their body language is changing, we intervene by either spraying them with the hose or tossing a jug that is not FULL of pennies; it has maybe 3-4 pennies in it lol. As someone who has worked countless hours at Pupsi, I can definitely recommend this kennel. Deb and the employees working in the back will take good care of your fur babies.
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March 2024 by Lanie R.
Very unprofessional.
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March 2024 by Alexander Myers
Grooming is generally excellent and price is reasonable. They ask seem to love the dogs, and give them exercise and play time.
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March 2024 by Thomas Clendenin
After & before
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March 2024 by Ein Moon
I live in the neighborhood and know someone who works next door, we hear the trainers yelling at the dogs in the early mornings. Even though we personally don't use this service, we figured that nobody would want their dog going to a facility where they get yelled at daily.
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January 2024 by Richard Brookover
Best place to keep your dog! Never had an issue here and our dog loves going every time!
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December 2023 by John J M.
My pet was injured during boarding. Vet bills will be $4000+. Trace let me know the Pupsi takes no responsibility for injuries to dogs in Pupsi's care for boarding or day care. If you plan to use Pupsi first get insurance and an attourney.
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December 2023 by Lili C
Pupsi is a great place, my dog loves coming here for daycare and boarding. Their grooming services are amazing too!
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October 2023 by Martha Ashby
Five Stars
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October 2023 by Shahrzad Azizzadeh
I have left my two puppies with them multiple times during my travels. every time I pick them up happy, healthy and smelling good from the puppy bath I ask on the last day. The do an amazing job with bathing and grooming too.
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October 2023 by sai thulasi
Pupsi took great care of our pet while we were gone for like 4 weeks & we have been using the services over past 3 years.Staff is amazing & we drop him for regular day cares and our pet loves it.
