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December 2023 by Jessie Duby
Had a noise while i was driving, went in to get it checked out and ended up getting my wheel bearings replaced. Super great service, nice ppl, reasonably priced and they did an awesome job. my car drives better than it did when i bought it.
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December 2023 by Jackson Barbee
Took my Honda here because it was making a strange noise after being out of the state for a few months i was quoted over $3000 and given a laundry list of repairs ranging from full break replacements to a full set of new tires. I found this odd because my tires and breaks were less than a year old. I took my car elsewhere, and had a part replaced for around $500. The issue with my car wasn't even on the list of "necessary" repairs given to me at mr.tire. Other reviews have reported an almost identical list to the one I received. This place is absolutely attempting to milk and scam its customers.
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December 2023 by Vilma Fouts
12-02-2023: OUTRAGED & VERY DISAPPOINTED. If there is a ZERO rating I would choose it. I asked my daughter to bring our 2007 Toyota Camry for oil change at Mr. Tires Davis Drive, Cary--Store 1065. She got an appointment at 9am, December 2, 2023. Around 10:05 am, the store called stating that it needed a new battery. I told my daughter to go ahead. I did not check the receipt until this afternoon. Mr. Tires Davis Drive charged $438.82 for a battery replacement for an old 2007 Toyota Camry. See attached picture of store's manager name and actual charged for replacement battery on the invoice/receipt. The store manager on the receipt is Ron Hamel. I called the store today, December 3 at 2:30pm, and I was given the run around. This is not my first time to get a car serviced. The technician who answered the phone could have checked the invoice on their system by verifying my name and phone number, which were reflected on the invoice/receipt. But he did not offer to do that. He said "I can't do anything because Ron is not here." I asked what sort of name brand would cost this much and he said "I can't say because we place our orders at Autozone." I Googled the code or name indicated in the receipt and the match I found was a Duralast for $231.99 at Autozone. I am posting this to get an answer because this seems like a scam and taking advantage inexperienced people like my daughter. I am a disabled person who happened to be sick yesterday so I asked my daughter to take our car for an oil change and battery replaced as per recommendation by Ron Hamel. This charged was outrageous!
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November 2023 by Ronalee T
Had an oil change this morning . I had chalk marked my tires to make sure they were rotated. After the oil change was done I went to my car to make sure my tires were rotated and they weren’t. They brought the car back into the garage to correct the problem. When completed the mechanic threw my keys on the counter. I asked the front desk attendant who was just coming into work, if I could have my keys and told him the problem. He never apologize for the inconvenience. After leaving I noticed the reminder sticker was not updated on when my next oil change would be. I drove back again to get the sticker and this same attendant never apologized for the inconvenience. I want to be clear that the opening desk attendant was very nice and apologized to me. For $117 for an oil change you would think the service could be done right the first time.
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November 2023 by Eileen Rocha
I have been coming to Mr. Tire for years with all my cars. I always feel that they are honest and fair. I stopped in for an air pressure check since the weather is getting cooler. Gary was so helpful. He has great customer service skills and is an asset to your company.
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November 2023 by Jonathan van Manen
This was one of the best experiences I've had at a tire change business. I blew my tire on 540 on the way home from work, pulled over to change it and put on my spare and stopped by Mr Tire on the way home just to get a quote.I got home, compared pricing with a couple other places and at 5:45pm, they took me in and I got all 4 tires replaced within an hour!Best service and experience I've had and am definitely coming back in the future!
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November 2023 by JustSomeGuy
Great folks here. It was a Sunday morning. I had ripped a sidewall the night before, and was riding on the donut spare. On my way to Church. Knowing i had a drive coming afterward to see Granddaughter. I dropped off the tire, and they had it changed and ready but the time church was over. And I picked it up on the way home. Threw it on the car and was good to go!-------------Ok, kind of a long story to say, they came through for me when I needed them.Thank you God for puting them right on my way to and from Church.
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October 2023 by Dean S.
After being a loyal customer for 14 years, I will never go back to Mr. Tire. They lied to my face and wasted 3 hours for my time when they knew I was on a tight time schedule. I needed a state inspection and new tires, so I made an appointment several days ahead letting them know which tires I wanted to buy. The tires could have waited because there was still over the legal minimum of 2/32 inch tread on all 4 tires.The manager started writing up the quote and added a shop fee that was not on the quote with two other fees. He did this when I asked him to match the price of the tires being sold at another tire shop a mile away. He looked at the tires on the car and said he was going to fail them all in the inspection, so it would save time to get the tires from him rather than risk failing a safety inspection. I pointed out that none of the tires were worn down to the 2/32 indicators yet. He said he has been doing this for 15 years and they will not pass inspection. He even got a gauge and measured the tread depth and it they over 2/23 inch, but said he was going to fail the tires anyways. I reluctantly gave him the go ahead to put on new tires to save time and left the car with Mr. Tire, hoping they would be finished quickly since I had a very busy day planned.After waiting 3 hours, I called the shop to check on the delay. The manager said the tires had not even arrived yet and he didn't order them until after I left, even though I indicated the tires we intended to buy several days earlier. He knew we were on a tight time schedule and didn't even mention that the tires were not even on site yet. We picked up the car and took it to Discount Tire where they took care of us quickly, professionally and at a lower price. Needless to say, Mr. Tire has lost the business of all 3 of my cars from now on.
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October 2023 by Fred Neill
I was at the store and got two tires replaced. The Manager ("Ron") was unable to process my payment properly and created a problem with my bank's debit card. I then had to waste 45 minutes while he engaged in trouble shooting the issue by calling their billing department. The incompetency of the Manager was surprising and sad. I also found the overall atmosphere of the store to be very unprofessional - bordering to being unsafe!
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October 2023 by Geoff Santoliquido
Came to get my tires rotated and balanced, and asked them to check my front brakes, which were replaced a year ago at another shop, because of an occasional noise issue I was now experiencing. Turned out they needed a bit of adjustment and they were not optimal in operating. Ron is the manager and I am grateful to him and his team for correctly identifying the problem and taking care of this matter.
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September 2023 by Niranjan Kulkarni
Awesome and cheap place to get annual inspection for your vehicle done, just schedule an appointment a day or prior, I was in and out in 30 mins and the charges were under $15
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August 2023 by Anton Goncharuk
I don’t appreciate them touching the vehicle with greasy/oily hands. Can’t get rid of a few oil stains on the door.
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August 2023 by Wes H
Went in to get my check engine light read. It was advertised on a banner above the middle bay that they do it for free. When we went in, we were told it would cost 100 dollars for diagnostics. I said that the sign said they would do it for free to which I was questioned "what sign?" We went outside and the sign was still hanging, but as we were walking in to tell him, he went outside and took the sign down. Just wished they would honor what was advertised.
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August 2023 by Shankar Gaur
Not coming back here. I had an 11 am appointment for a routine $13 DMV vehicle inspection on 8/5/23. I was told it will take 45 min. I waited and at 12:10 pm I asked for a status. With an attitude and indifference I was told we will work on it when we have space. I had no option but to wait. I left without the inspection done at 12:30 pm. These guys lost my business for ever.
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August 2023 by JonLynda Lowry
Do NOT bring your vehicle here. This shop is incredibly dishonest and charged us hundreds (!) of dollars more than what was quoted to us. This is the first google review I’ve ever felt compelled and upset enough to write. Please save yourself from this dishonest shop and go anywhere else. I wish we had.
