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April 2024 by Sara H
I called Jan 2024 to order supplies for my CPAP. I also gave new coverage info since I was me on Medicare along with my secondary insurance info. I was told it would take 2 weeks. I kept waiting and when I finally realized it had been way longer than that , I called them again. They had my new insurance info on file but stated the call center I had phoned shut down and the call center just got the info last month! Seriously?????
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March 2024 by Amir Karshenas
Horrible customer service. Very difficult to get in touch with anyone from this company. If you have a choice avoid this company.
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February 2024 by Lane BT
John brought my mom's oxygen concentrator out today. He was polite. He clearly explained everything. He treated my mom with a lot of respect. Thank you John for a job well done.
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December 2023 by Caroline Thornton
They do not call back no matter how important it is or how many times they tell me they will even when I express concern that I haven't been called back in the past. They only have one phone number for every department and no emails and no names to give out and can’t confirm if you’re even clicking the right extensions. I’m very polite but I do call often maybe once a week because I need some help or supplies and at this point I’m worried they are purposely letting my call go to the main operator who can’t help me with anything. I always end up wanting to cry or bang my head against the wall after. Fail
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November 2023 by Big Sister
Just as bad as everyone says. Don’t get your hopes up
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November 2023 by Sherry Spruill
I want to highlight what outstanding service I received from Angela who provided excellent and caring teaching on supplies received. She is a true asset to Lincare. Angela is very knowledgeable and professional. Kudos also to Michelle in customer service she was just wonderful and expedited my order. Thanks to each of you for going the extra mile. Keep up the good work. We'll done.
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November 2023 by Krystal Ziegler
They will lie to you and rip you off in a heartbeat. Stay far away!!I was wrongly charged for 3 months for a piece of equipment. These monthly charges were never disclosed or explained to me at drop off for equipment. The charges were never signed for. I never authorized these charges. Shortly after, in June, the regional manager reviewed this and agreed these charges were not owed and assured me the balance would be zero.Now 4 months later, I'm still receiving a bill for the same amount (3 months). I have called and left several messages over the past few months, the manager refuses to call me back. Many times they direct me to the billing department who just hangs up on me. They continue to harass me with phone calls and letters several times a month for a balance I do not owe.It seems like they just lied to me to get me off the phone but never adjusted the bill after they admitted it was their mistake in the first place. They are dishonest, untrustworthy, and extremely unprofessional.Believe all the other awful reviews and go to a competitor. Don't take my word for it, just look at their average rating of 1.6. You have to actively try to be awful at customer service to get scores that low. It's almost like that's their goal to get the lowest possible score.Avoid this place like the plague and hide your wallet from these crooks!
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October 2023 by Rich L.
Terrible experience. It took 3 months and 20 days to get my prescription filled. 79 business days! I called weekly for updates and not once in that amount of time did Lyncare call me back or initiate any contact with me. Every time I called I gave them the same info and they were clueless. And yesterday when I finally picked up my replacement CPAP, they still couldn't get things right on their computers and told me, "just take it (the CPAP) and we'll figure it out later."The people I worked with complained about coworkers and personal problems, and really seemed to not know what they were supposed to be doing. I hope to never have to use this company again!
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October 2023 by Kimberly Goldman
Absolutely ridiculous! My 79 year old mother is on 24/7 oxygen, 3 liters. Her portable oxygen machine has been beeping and yellow and red lights coming on. It also gets so hot it burns her so she can’t use it. I called and was told that they can come and get the portable machine, send it off and have it “looked at” but they can’t say how long it will take and they can’t provide a machine while hers is being looked at. I told her that unacceptable because my mother requires oxygen. Her exact words were “you didn’t let me finish”. To which I said ok…finish. She then said that while her portable machine was being looked at my mother could use tanks. I told her that’s ridiculous! My mother is 100 pounds and there’s no way she could carry that. It’s tough for me to carry it. She said that’s all they can do. Really?? You’re in business to provide this equipment she needs to LIVE and that’s your response! That is unacceptable!!! If I could give a 0 I would!! Do not use them for your family’s DME! They will not make sure they are taken care of or the equipment is kept up.
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October 2023 by Kim G.
bsolutely ridiculous! My 79 year old mother is on 24/7 oxygen, 3 liters. Her portable oxygen machine has been beeping and yellow and red lights coming on. It also gets so hot it burns her so she can't use it. I called and was told that they can come and get the portable machine, send it off and have it "looked at" but they can't say how long it will take and they can't provide a machine while hers is being looked at. I told her that unacceptable because my mother requires oxygen. Her exact words were "you didn't let me finish". To which I said ok...finish. She then said that while her portable machine was being looked at my mother could use tanks. I told her that's ridiculous! My mother is 100 pounds and there's no way she could carry that. It's tough for me to carry it. She said that's all they can do. Really?? You're in business to provide this equipment she needs to LIVE and that's your response! That is unacceptable!!! If I could give a 0 I would!! Do not use them for your family's DME! They will not make sure they are taken care of or the equipment is kept up.
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September 2023 by Bill Durham
Closing soon too????? Tens of thousands of Medicare dollars in the dumpster, literally, every month.
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July 2023 by Dana Moore
Lincare in Cary helped me transition my mom's care from SC to NC as she was released from the hospital in SC where she lived and I brought her home with me to NC. Jenny was super helpful and responsive as well as empathic given all we had gone through with my mother's illness and care. She gave me instruction on how to change the hose as I was nervous about doing anything to mess up the oxygen flow as well as fielding all my questions. I know there are some reviews about trying to get a hold of someone is a challenge. My mom had that issue one time but was able to connect to someone after persistence. I really appreciate all the care Lincare has done to date to make the transition for my mother and her recovery in NC much easier on me as a caretaker.
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January 2023 by Peter Sramka
No one answered the phone. I left a message, but never got a call back. Time to go to one of their competitors…
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January 2023 by Robert-D R
This is the worst supplier and this local supplier is the worst office. I called more than 5 times and waited for 15 min and nobody answered the phone. We are talking about healthcare issues. This local supply and people don't care at all...
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January 2023 by Lesa Keil
On hold forever,no one answered!! They are really good at doing this!!
