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December 2023 by Denis Boulankine
I recently serviced my Jaguar here for the first time and I won’t be coming back. I felt that I was looked down upon from the beginning - my service advisor was Jax and his answers to my questions were pretty dismissive. When I asked if there are any options for loaner vehicles, the answer was just 'No'. When I asked if it's possible to speak with a mechanic that did a walkthrough of my vehicle and noted a few issues, the immediate answer was 'they're busy'. I really did not appreciate that 'we're better than you' attitude. Adding another star for the mechanic that did the inspection - very informative walkthrough even though I didn’t get a chance to chat with him. Interestingly enough, I sent this feedback a while ago in response to a text from the dealer but never heard back. I guess they just don’t care.
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December 2023 by Mary-Ann E.
The information on their service center website is fake - I made an appointment online for five days out, and three days later someone calls me to say the appointment scheduler on their website is completely fake - they don't have appointments for the next two weeks, and they don't have loaner cars, which the site said they do. That's the kind of customer service you have - a completely fake online service system? That you know is untrue, but keep up online? And I'm supposed to trust you not to lie about the rest of the repair process? Absolutely not. Fix your fake, lying website.
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December 2023 by Alan Grossman
Great customer service. My service rep Jex was fantastic. The videos from my mechanic running through his check points is great. And I appreciate the complimentary car wash.
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December 2023 by Kristin W.
By far the worst dealership and experience we've ever done business with. After purchasing 3 cars from them in the last 4 years, not to mention at least a dozen total from Leith dealerships, we were lied to, manipulated, and strung along only to have our vehicle sold out from under us. Take your business to the Raleigh dealership or to Flow in Greensboro. This dealership has gone completely downhill and is not worth your time.
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November 2023 by Sr Al
Always satisfactory service. Jex is always pleasant and helpful.
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November 2023 by Heather Haley
Jag was in for routine service. No issues. None of the we found this and you need to replace that, very happy!
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November 2023 by Keith Easter
It was a friendly and peaceful atmosphere.
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November 2023 by Chris T.
Thomas my salesman was great! The rest of the dealership not so much! The 2109 Infiniti q60 had non matching tires from front to back and the front tires outermost tread was worn almost all the way down to nothing and the dealership refused to replace them! I arrived at the dealership without needing financing and I was still there for 3 hours! The man doing the paperwork was very pushy on their extended warranty and protection plans after I told him I was not interested in them! I only got one key fob and I also had to change the oil and filter after my purchase because it had not been serviced and was showing 1551 miles till service is due! They did fill it up with gas at less! The car is in very good condition had it not been I would not have bought it! The only reason I'm giving 3 stars is because of Thomas, if not for him it would be 1 star!
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November 2023 by Cindy L.
As much as I hate the process of buying a car, John Wahba made it much more pleasant. I handled my own financing so it took a little longer but John and Pete did the majority of the leg work.(HUGE HELP!) John was knowledgeable and explained all of the bells and whistles and got me on the road in no time. I love my new Jaguar!
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October 2023 by John McDonald
I was very pleased with the overall sales experience at Jaguar of Cary. My salesperson, Mark, was very helpful and demonstrated a client first approach.
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October 2023 by Alexander Lee
staff was great in fixing the issue and communicating everything clearly
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October 2023 by Gerry Dudzik
Exceptional Service and Parts Departments Staff!
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September 2023 by Kathryn Tobon
Fast service and fixed the problem.
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September 2023 by Carlos Padilla
Thomas was a great salesman for sure. Courteous, honest and we look forward to working with him on the possibility of purchasing a vehicle.
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August 2023 by Robert Sedivy
Appointment made on short notice and service performed in a timely manner.
