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April 2023 by Fabiana Jorge
My experience with H&R Block was great! I had the chance to work with Brian Pennington and could not be more grateful. Brian supported me over the course of 2 weeks, answered all my questions and went above and beyond to provide stellar service and tax advisory. My interactions with Brian reminded why we should all be doing good deeds and be nice to every person that crosses our path. If you are looking for a very capable professional that is a great listener and will go the extra mile to ensure that they deliver very high quality work, then you are looking for Brian!
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March 2023 by Bailey S.
Extremely disrespectful and unprofessional. It was nearly impossible to schedule an appointment. I received multiple confusing text message confirmations of different dates, and received a different answer every time when I inquired about the appointment time. The last person I spoke to was very rude and insisted that after "so many attempts" to reach me appointments would be "automatically canceled". Also due to the "complexity" of my taxes I would need to be scheduled with a representative who was "booked solid" for the next week. (I have only two simple forms of income.)
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May 2022 by Sarelly Quezada
Horrible experience.I have been doing my taxes with H&R Block for so many years in NJ and all the people in the Hackensack Office were great but unfortunately Fonny Lo who is the person who did my taxes at this Cary Office was very rude, unprofessional and made me feel so uncomfortable. She didnt want to answer my questions, She will laugh on my face when I was asking something . She didn't want to understand that I was used to NJ taxes and this whole NC was new to me. I had to confront her 2 times because of her behavior and I even had to tell her that I respect her age but That I wont allow anybody to treat me like she was doing it.Also, I have a small business and when I asked her questions for deductions she will yelled and didn't want to answer or help me to obtain a good refund. I will never go back to this place.Horrible experiencia con Fonny Lo no me trato bien y parecia que no me queria ayudar en nada. Cada vez que yo le hacia una pregunta se burlaba y solo gritaba. No queria entender que era mi primera vez haciendo taxes en NC que los habia hecho siempre en NJ y como yo estoy acostumbrada a las leyes de alla le preguntaba y respondia super mal NI SIQUIERA quizo ayudarme a obtener un buen refund porque solo me daba peros y no queria ayudarme. No regresare mas a este lugar
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April 2022 by Cathy Clark
Excellent service Everything was explained clearly making it easy for an 85 year old to understand. Thank you
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April 2022 by Arielle Adams
Fonny Lo is a phenomenal CPA! I have never had such a thorough CPA who went above and beyond to make sure I received the largest return possible. I had a very complicated situation that required a lot of thoroughness. Yet in spite of all of these complications Fonny did not skip a beat in getting my taxes done efficiently and with confidence. If you’re not happy with your current CPA or you’re looking for a CPA go see Fonny, you won’t be disappointed!!!
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April 2022 by Antwan Mclaurin
The lady that helped me was extremely efficient and helpful. Jayshree Srinivasan was awesome.
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April 2022 by Diane Bz
efficient and knowlegable. polite and appts were on time, no delays.
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March 2022 by Victoria Canady
Don't even know how people got in the door to even do business here. Super unhelpful on the phone, advised me to do my tax returns myself since I've done so before. I was shocked really. Hopefully no one talks with who I spoke to.
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February 2022 by Joseph Di Pompei
I have been very happy every year that I have used Block.
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April 2021 by broadft61
Fonny is absolutely a joy to work with. I never need to worry about my taxes as I have full confidence in Fonny preparing my taxes. She asks questions and teaches me more about savings every year. My daughter is now seeing Fonny for her taxes for the last 2 years and she is happy as well. Fonny represents your brand very well. As long as she is there - I'll be there too!
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April 2021 by Joe Ely
Yee Ping Yuen as been our tax preparer for many years, and she is wonderful in organizing our paperwork, entering the information and answering any questions we might have. We have come to rely upon her and trust her so much that now she is processing our two sons taxes as well. She is the best!
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April 2021 by Chad Porter
Yee Ping was incredibly helpful. Our tax prep was a little more complicated than previous years, and we were remote for the preparation. Nonetheless she worked through it quickly, and kept in contact with us to make sure all of the info was accurate and accounted for. She was very professional and responsive.
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April 2021 by Jacqueline Stournaras
Friendly service and easy to understand, highly recommend!
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March 2021 by Irv Spinak
Everyone was nice and did work in a timely fashion
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March 2021 by Patricia Spann
Excellent customer service both reception and tax expert.
