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November 2023 by Gina Goulding
Amazing experience!!! Hendricks Collision fixed my car to perfection and the customer service was exceptional. Toni is the first person you see and she is great..she guides through the process and is very helpful and kind. Jeff was my service advisor and he is very knowledgeable, professional, helpful and kind. They did a fabulous job of fixing my car back to brand new. I highly highly recommend Hendricks Collision for all your repair needs!!!
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October 2023 by Romy Sreedharan
I recently had my car repaired at Hendrick Collision Center in Cary after being in an accident. I was very impressed with the excellent service provided by Josh and his team. They were able to assess the damage to my car quickly and scheduled it for repairs right away.Josh took the time to explain what parts needed to be fixed. He promptly ordered original manufacturer parts and provided a clear timeline for when the work would be completed.The mechanics at Hendrick Collision Center do superb work. They kept me informed through timely phone updates throughout the process, so I knew what was happening with my car.I'm very satisfied with the repair service I received from Hendrick Collision Center Cary. Josh and his team are true professionals who deliver exceptional customer service. I highly recommend them for collision repairs or any automotive needs.
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October 2023 by Kendra Frierson
I can’t say enough about the high quality of customer service I’ve received at Hendrick Collision Center-Cary. The manager Pete and his staff JEFF SALDO went above and beyond to assist me with getting my car back on the road in a timely manner. They continued to keep me informed throughout the entire process and delivered my vehicle earlier than anticipated. In addition, Toni Hayes is the most courteous front desk manager ever. She is pleasant and quite easy to talk to. She also did a great job with updating me at the beginning of my service. If you want top tier customer service and excellent vehicle service, don’t walk…run to Hendrick Collision Center-Cary!
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October 2023 by Kim Holmes
Wanted to share info about my wonderful experience at Hendrick. My son and I were in an accident that caused my side view mirror to be completely knocked off my car. Working with insurance and driving around without a side view mirror was super stressful. Hendrick got me an appointment for an estimate in a very timely manner and Rusty Wilson gave me an estimate and fixed the mirror in one day. Mini Cooper parts can be tricky. I appreciate Rusty's quick service to get me and my son back on the road soundly and safely.Service: General repairs & maintenance
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October 2023 by Elizabeth Robayo Gilland
I highly recommend this collision center to anyone in need of car repairs. I was truly impressed by their efficiency. They scheduled my appointment on the same day I contacted them. Tonny at the front desk was very kind and helpful. Their exceptional service, along with the expertise of professionals like Joshua, and A J, sets them apart from the rest. I’m genuinely grateful for their outstanding service and will definitely return if I ever need car repairs in the future.Service: General repairs & maintenance
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October 2023 by Alan Clark
We selected Hendrick Collision Repair because we were concerned that there may have been hidden damage to our vehicle’s suspension. The insurance appraisal only covered what was seen from inspecting the body. As hidden damage was found during the repair, Jason at Hendrick requested and received supplemental insurance coverage. When more damage was found, either he or Josh informed us of the repair status and updates to the completion date. The finished repairs look as good as the original and the car drives as good as new.Services: Steering & suspension repair
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September 2023 by Bob Dietz
Worked with Pete Gresock and he went out of his way to help me with my vehicle. Great to see that there IS someone out there that still values customer service. Hendrick is fortunate to have someone like Pete as an employee. Thanks again Pete!!Service: Body & Trim
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September 2023 by Doris Brown
JEFF, TONI AND MALISSA ARE WONDERFUL!! Unfortunately, I was in a wreck (not my fault) and my vehicle was not drivable. Having worked with Hendrick Collision Center in the past, I had it towed there. Jeff was my estimator and kept me informed. Sadly, they are out of network with the insurance the lady that hit me had. Jeff went above and beyond and even sent pictures and an estimate to her insurance company for me. Toni answered all my questions about my vehicle and Malissa explained how the billing and storage is handled. I highly recommend this shop!
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September 2023 by Jerry KE4TTS
I ran over a can of spray paint which splattered on the back of my Yukon. A manager at the shop was able to remove it with a pressure washer at no charge. Great service and great people to work with. Previous experiences with this shop have been just as positive.Service: Body & Trim
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September 2023 by Renu Goel
I rarely write reviews but I had to share of a truly positive experience I had with Hendrick Collision of Cary. The group was very helpful in helping me determine the best repair for my car. Rusty spent almost an hour with me going over the repairs my car needed. He showed me pictures of all the damage and talked through the problems. He was very transparent and answered all my questions with patience and expertise. Josh also was very friendly and got me to Rusty. I felt so good after going there for my estimate, and this is for a car repair! Thank you so very much for your courteous, professional nature, and taking so much time with me to discuss my options. I greatly appreciate it!
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August 2023 by Donna Grant
From the moment I walked in the door at Hendrick Collision Center in Cary, NC I felt welcomed and taken care of. Toni the front desk person was personable, professional and helpful. I had been in a car wreck and needed to get my car repaired. I was praying that they could repair my car and was apprehensive that that it was not going to be possible. Toni calmed my nerves and put me in touch with the repair shop manager Rusty Wilson. Rusty was amazing. He was kind, through and thoughtful. He worked hard to get my car in quickly as he knew I was driving around in 96 degree weather without air conditioning. I was able to rent a car onsite at the Enterprise Rental agency. I picked up my car today and it looks amazing. Thank you to a great team.Service: General repairs & maintenance
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August 2023 by Reili Jakubowski
Everyone I met here today was pleasant, kind, and helpful.I believe Toni was at the front desk, and she helped assure me about the questions I did have.Josh came out from the back to help me and we took a look at my car together; he carefully explained the process and all of what would have to be done.While we were talking, Jason got out of his car and joined us to give some experienced tips on what I should do. He advised that it would be a total loss to go through all the repairs, and noted that someone in the shop might be able to help me regain function of the door by prying the fender away.He then led me to James, who used his body tech experience to fix the problem in under a minute.Thank you all for the suggestions and help today and especially for helping me regain function of my car door without costing me a dime.
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July 2023 by Tori
I honestly couldn't give this place a higher review! I've worked with other bodyshops in the area (including another Toyota location in Durham) and Hendrick Collision Center in Cary is BY FAR, above and beyond the best. The work done on my car was great, but it was the people that truly made my experience above and beyond.As a young female, it can be hard to know about the car market, what my car may need, and what it may not need. When I brought my car in, Joel was incredibly helpful in explaining exactly what was going to be done, why it was going to be done, and what would happen after. When I picked my car up, he took extra time to show me the work, answer my questions, and explain things to me so that I knew exactly the correct information, and felt comfortable.Toni was awesome- I called for updates pretty frequently, and she not only knew my first name, but also knew who my representative was without me having to say it. She was kind, and never made me feel like my calls were a bother, just made sure that I was always taken care of!Between Toni and Joel, I truly felt like I wasn't just another customer walking in the door, but a member of their community. This is now the only place that I will bring my car for work to be done, and you should too!Services: Painting
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July 2023 by Candice Newberry
The service and the staff here are beyond helpful, professional and positive. I specifically work with Jason and he has been very very helpful and has done everything possible to ensure that my husband and I are satisfied with the condition of my car after the repairs. I have also had many dealings with Toni (front desk) and she too continues to do everything and anything necessary to ensure that we receive the best service with the kindest interactions while our car is being serviced there. The staff kept us updated on the progress of our repairs and continues to inform us if changes need to be made. This is the fourth time we have had a car at the Apex location and we will continue to come back if the need arises. I highly recommend this location and their services.Service: Body & Trim
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July 2023 by Joe Di'Orio
Had an outstanding experience with Hendrick Collision Center. My Jeep Grand Cherokee was hit by flying debri from a huge truck carrying cable wiring and left dents all over the hood and cracked the nose below the grill.Hendrick Collision did such a great job it looked like it came out of the showroom again. They finished the job 4 days earlier than their original estimated time. The entire staff was professional and courteous, provided updates via text daily.I would definitely recommend friends, family and strangers to Hendrick Collision Center in the Cary Automall.They even vacuumed and cleaned the interior. * * * * *Thanks Team Hendrick!Joe Di'OrioService: Painting
