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March 2024 by Sarah B
Y’all, I had the most amazing hot stone massage here from Julio — firm, deep tissue, pain relieving, knot eliminating, just all around perfect!! I have been to many different H&S locations and seen lots of different therapists and he hands down gave me the best massage and I’m so thankful to find him! Selfishly didn’t want to post review so he doesn’t get too booked up!Only thing that would’ve made it better was if it was done on a tropical island beach with the ocean in the background ?
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March 2024 by Ashley Toribio
I had been coming to see Shelby for quiet a while and just recently had purchased a few products for at home use. Shelby had the knowledge with working on my skin type for quiet some time and she was able to recommend the perfect mixture of products to keep my skin glowing like it does after every facial. I tell all my friends to book Shelby, she is the most thorough and knowledgeable esthetician that has laid hands on my skin!!!
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March 2024 by Sharon Johnson
Zach was so gracious when my son and I arrived for our appointment only to find that Catherine did not book my son as she confirmed the day before. Samantha was more than accommodating and provided us both with an absolutely wonderful service back to back. I'm very thankful to them, given we drove an hour away for the appointment. Definitely would have been 5 stars had the appointment issue but occurred. However, the way Zach and Samantha made up for it was exemplary. Thank you ??
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March 2024 by Lauren Demberg
I found out this location took Care Credit and was excited to start getting massage services here. I bought a membership with my Care Credit card so that I could continue getting monthly charges taken out for massages. I was supposed to have a massage a week ago and it got rescheduled because the provider was sick, which is understandable, but I show up today for my massage and I’m told that my account is on suspension? This was the first I’ve heard of this and I’ve been contacting them for a week to get my massage rescheduled/membership cancelled. Then they tell me that I can’t use my care credit card on membership or use it at the location for anything less than $250. Communication goes a long way and It would have been nice to be told this up front and not be strung along just so you can sell memberships.
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December 2023 by Tammy Harvey
Brittany gave me a diamond glow facial this evening. I can’t say enough good things about her. She was working at the front desk, but went to school to become an esthetician. I’d say she found her calling. Also, on the way out, I noticed she was “Employee of the Month”. (Bradford location)
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December 2023 by Nicholas Bonilla
Kevin is amazing
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November 2023 by Kayla Crowley
Do not subscribe at all. Such a rip off and the manager is not responsive. You cannot get ahold of manager—she has to reach out to the customer. Very poor organization. I was charged after canceling my membership. In order to cancel you have to call the location and a manager has to reach out to you. It took 5 days to get a call back. Absolutely ridiculous.
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October 2023 by suresh s
I had a scheduled appointment with Hand and Stone Massage, and despite informing them about my delay due to traffic, I received a call during my journey, informing me that my appointment would be canceled, and I would be charged the complete cancellation fee of $65. I was not aware of their 15-minute cancellation policy. After some back-and-forth, they confirmed over the phone that they would charge half the cancellation fee, but upon reviewing my transactions, they deducted the full amount. This experience was extremely disappointing, and I cannot recommend their services due to their inconsistent policies and communication.
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September 2023 by Kristen Juzaitis
Christian was warm and knowledgeable. He made me feel comfortable and safe. He listened to my concerns and was able to address my area of concern and offer how I could continued to address the issue on my own after. He also brought up issues he noticed that could develop into something and how they could be proactively be addressed. I left feeling calm, relaxed, and empowered.
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September 2023 by Rijul Razdan
Cary Hand and Stone was the best massage experience we have ever had. Better than massage envy. I'd like to get a membership soon as the retail prices are too high.
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September 2023 by Christy Warren
Great atmosphere and experience.. Great service as well
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August 2023 by Maggie Potts
Helen gave me probably the best massage of my life & Misty was a FABULOUS aesthetician!!!! I'll be back again soon!!!!
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July 2023 by Shelby Thomas
Best facial I have had in a long time! The esthetician’s name was also Shelby which was hilarious, and she did an amazing job and gave me some really great advice for skin concerns, both product and lifestyle recommendations. I’ve never been one to get regular facials, just here and there as a nice treat yourself moment, but I have been converted and will continue to come on a monthly basis!
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June 2023 by Kari E
I’ve been going here for about two years and I’ve never had a bad experience! Every member of staff that I’ve interacted with has been wonderful. I bounced around a bit with who I’ve seen but really there isn’t a wrong choice for massage or facial!
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May 2023 by Kaitlynd West
What an AMAZING session!! I had been so tense and stressed from work & Aja was so friendly and sweet— I didn’t realize I had had this tenseness in my upper back for weeks! I walked out feeling so much lighter, no pain, completely relaxed!Thank you, AJA!!!!
