Gerber Collision & Glass in Cary offers reliable auto body repair services, ensuring quality work backed by a National Lifetime Guarantee for as long as customers own their vehicles. The repair center handles all makes and models, providing free written estimates and prompt service. Many reviews highlight the helpfulness and professionalism of the staff, including the front desk team who assist with rental cars and keep customers informed throughout the repair process. Customers appreciate the quick turnaround times for repairs, and the care taken to clean vehicles before returning them. However, there are some concerns regarding communication, particularly with one assessor whose responsiveness and effectiveness have been questioned. Despite this, the overall sentiment remains positive, with many recommending the shop for its excellent customer service and dedication to quality repairs. A notable experience involved a customer whose window repair was handled efficiently, showcasing the team's ability to work directly with insurance companies. Overall, Gerber Collision & Glass in Cary is recognized for its friendly staff and commitment to customer satisfaction, making it a solid choice for collision and glass repair needs.
I was very satisfied with service completed on my automobile. Crystal explained the work to be done and answered all my questions. The work was done in the time promised. I recommend highly Gerber collision.
April 2024
Got a quick estimate for this damage. $2500-3000. 10-14 days in the shop
January 2024
Great team of people. Excellent customer service. My car was repaired quickly, with the appropriate amount of communication during repair time. This location deserves 6 stars to be honest.
Specialties: Bumper Repair, Auto Glass, Free Estimates, Auto Body, Collision Repair, Mobile Auto Glass, Dent Repair, Collision Center, Windshield Replacement, Auto Body Repair, Body Shop
