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June 2023 by Kierstin Murray
I’ve used this bank for a few years now, and not once have I had any issues that couldn’t be fixed. The previous branch manager Nix was amazing, and always understood what I needed. Tristin (the lead banker) always goes above and beyond for any customer. He is tentative and understanding. He is patient when I am explaining what I need taken care of and it is completed when I am at the branch or if not, it is completed same day and he ALWAYS follows up to let me know the status. I couldn’t ask for a better banker to have on my side. Tristin is the heart and soul of the Cary branch, and is the reason I continue to stay.
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May 2023 by Mark
Bad and rude customer service, I was addressed by "man" instead of "sir" (hey man, yes man, etc). They were not friendly and I did not feel like they cared about helping me
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March 2023 by Marla Cooper
Fast, quick service very knowledgeable tellers very helpful every time I visitKeep up the good work?
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February 2023 by eddie chin
I’ve been a customer at this bank for 15 years. I am very pleased with their excellent and professional service. Their staff are friendly and accommodating. Shout out to Tristan, McKenzie and Bethany!?
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February 2023 by J Gunn
Bethany is fantastic! She took an interest in making sure my accounts were handled promptly & correctly. Highly recommend.
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February 2023 by Jason Wayne
The branch manager is amazing. He needs to dismiss most of his staff. They're not customer service oriented people. They're abrasive, they don't listen, they do what they want to do and they make no attempt to connect. Also. I tried to get cash out of my adp paycheck one friday and they refused. Adp is the most trusted name there is in payroll.
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January 2023 by Rod Powell
Got a problem with people trying to get change for their company..never knew a bank that said they can't give you 1s for change for a business smh customer service needs improvement
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April 2022 by omar chaman
horrible costumer service have been banking with them since they where yadkin bank, and my wife tryed to cash a 570 dollar check and they refused to do it, i showed them their their policy on the internet and it said checks for none costumers was 1000 limit oviousley they dident want to do their job!!!!
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June 2019 by susan owen
Very difficult to work with. Never call back as promised, said did not know how to transfer funds to another bank...and that was branch manager. Gave runaround when could.
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February 2019 by Honest Review
Lazy employees
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February 2018 by Andrew S.
We could not have asked for a more amazing partner in our home purchase. I say partner because that's what Carly became. She wasn't just someone looking for a sale but someone who wanted us to fully understand the process and explain the reasoning for her answers to our questions. Carly made the process stress free and allowed us to actually enjoy buying our next home. We will definitely go to her again when the time comes, and insist that all of our friends and family go through her! Thank you, Carly!
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January 2018 by R.E Hunter
Lashonza was my primary contact for couple years and delivered amazing service, results, and professionalism every single day. Huge asset for this company
