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January 2024 by Brittany Hardy
Good prices, fast team, and friendly staff. Highly recommend
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January 2024 by Shankar Gaur
I use the shop for annual inspections, and they are pretty professional and quick, always a good experience.
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January 2024 by Joseph Taylor
Long overdue review here. I love coming here. People leaving negative reviews don't seem to appreciate Cecil's straightforward and candid honesty. He will do anything he can to follow procedure and state guidelines, while also saving you money. He doesn't beat around the bush, tells you like it is, and clearly communicates what your options are. I find it refreshing. This is a trait that isn't shared by every auto mechanic!Thanks to the Firehouse crew for all the great upkeep you've given me on my vehicles.
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January 2024 by Ryan Conifer
Took my car here for repairs to pass the NC emissions inspection. They did what they needed to and it will pass now! (And even if it wouldn't pass without a huge investment, they had everything ready to help get registered if it didn't pass). I was very impressed and plan on coming back to keep my car running (it's 12 years old and paid off). They are busy and you may have to wait a while to talk to someone- it's a small ma-and-pop operation- so if you are impatient beware. The owner is direct and to the point which is appreciated, too.
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January 2024 by Bob Warnock
Been a customer for 8 yrs with our 4 cars and have always gotten a fair price with work done efficiently, but I'm done there. I had them check the battery and frozen lock and they called to authorize a charge of $420 to change the battery, $120 of which was a battery check. I could've taken it to a local auto parts store to replace battery for $200 with no charge for the battery check. Looking back I should have demanded a written quote, but trusted them since they've always done an honest job for the work performed without one. I've always endured the substandard customer service, but feel robbed and cannot give them my business any longer. Buyer beware.
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November 2023 by Prasiddha Thapa
I just got my NC inspection done today. The process was smooth took only about 25-30 minutes. The staffs were professional asked for registration card and keys and good to go. Thanks for the quick check.
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November 2023 by Rich Ramos
Looking for a Mechanic shop? STOP! this place is a representation of the true mechanic shop that you have in your home town. no chains, no gimmicks just grease and parts. They have practically re put my old 2005 truck back together again with FAIR, HONEST, FANTASIC WORK! don't fall for shine store front or sales and deals. get it right the first time at a fair price. DONT go any where else! Great JOB Firehouse Auto!!
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October 2023 by Benjamin Vaudo
I almost never leave reviews places, in fact I don't know if I ever had, but I had a terrible experience and needed to share. I went in for an oil change and diagnostics because my check engine light was on. The service itself was fine, no complaints there, it took them an hour and a half to do both. But I'm not a car guy and just wanted an explanation of things going wrong, they charged $75 for just running the code, talked down to me and wouldn't take two seconds to explain what was going wrong. All he told me was my oil was low and my transmission was slipping, no suggestions for what to fix and was already calling up the next guy while I was trying to ask about it. They also put the wrong milage on my oil change sticker which isn't the biggest deal but just annoying. I could've just gone to advance auto parts and got my codes run for free, would not reccomend.Services: Auto engine diagnostic
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October 2023 by Duane R.
This is just a great place to allow to fix your car. I had my truck towed to the station. Cecil did a diagnostic and told me the price of the fix. So, I decided to see how his price for the fix compared to a chain auto repair place. The chain auto quote for labor alone(not including the part) was over the price that Cecil quoted me to fix the problem. If you want an auto repair place that provides quality and value, I recommend Fire House Auto.
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September 2023 by Andrew E
Went here for a vehicle inspection. Quick in & out in 20 minutes. Straightforward, good service.
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September 2023 by Turner-Marie Johnson
I've been taking my cars here for 10 years. I would recommend!
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August 2023 by Luis Rodriguez
Employees, cashier and mechanics are all unfriendly, rude and mean. This place has ZERO customer service.It is very clear they either hate their job and/or their customers.This is the first time I went to this place for my car's annual NC emissions inspection; I have no plans to go back to this garage in the future.
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July 2023 by Luis R.
Employees, cashier and mechanics are all unfriendly, rude and mean. This place has ZERO customer service. It is very clear they either hate their job and/or their customers.This is the first time I went to this place for my car's annual NC emissions inspection; I have no plans to go back to this garage in the future.Avoid this garage!
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July 2023 by Miara A.
PLEASE listen to the negative reviews. I usually read the reviews prior to visiting anywhere. This time, I did not and paid the price.Do not come here. Firstly, the customer service sucks. I called and received an attitude. My fiancé went to the store and also received the same attitude while in person. Then, they required us to provide a copy of our registration in order to get an inspection. Which would have been fine but…we called other stores that conduct state inspections and no registration required. This is the only store that requires a copy of your registration? If you all discriminate against black people, please just be transparent about it.Do not come here. Just go to Jiffy Lube or Firestone. Anywhere but here. It is 2023. If you represent a business and cannot respect ALL individuals, do not have a business.07.01.2023- Edit:In response to this agency’s response to my review, I’d like to add that I spoke with a representative from NCDOT who informed me that individuals are NOT required to present a copy of registration prior to obtaining an inspection.To add, why would I present my registration if the registration is EXPIRED? That is why I need to inspection, hello! I have never been denied service due to not presenting a copy of my EXPIRED registration.With that being said, I went to Fast Lube in Morrisville immediately after being denied service here. Inspection done in 15 minutes. All of the comments about having a positive experience here are not true. Just continue to read.I hate low quality service. It is 2023. We all deserve to be treated appropriately.
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June 2023 by Rob Woods
Honest mechanics are hard to find and when you do you DONT LET GO. I won’t ever let go of firehouse. Even after I moved I drive 30 miles to go here even for a simple inspection. They are the best at everything they do and even service my Audi with no question or difficulty.
