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January 2024 by Nancy Ross
The absolutely best place to get tires. I called they had no appointments but after saying had a nail in my tire Katie who I spoke to said come in, we don’t want you driving with nail. We ended up buying full set tires which were same prices as Costco plus better benefits. Ken did our tires in less than an hour. So lucky to find this place. Great great service with wonderful friendly people. Yay discount tires on St Charles place.
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January 2024 by Tameka Lassiter
Nice work, friendly environment, quick service
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January 2024 by Kirtland Jones
Incredibly professional, prompt and helpful. 4 new tires changed in under 45 mins.
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January 2024 by Lucian Lucia
Today, December 27th, my daughter and I drove our cars in separately so she could have her tires rotated/balanced and she could be on her way right after. I always like to accompany the girls if I can for any contingencies. For the heck of it, I wanted the tires on my car rotated/balanced, but learned they couldn't because my fronts were 1/32" (back was fine - 1/4"). I told them I could not consider it really until when I next got paid because of the immense spending this month (very large holiday CC bill!). After about 15 min., they came back to me to try to help me with my bill because they did not want to have me risk driving on tires whose secondary rubber was exposed on the sidewalls. I was so touched by their consideration! I eventually found a way to pay the bill through their help. I cannot tell you how much it meant to have such thoughtfulness, care, and support. A shout out to Nathan and Kris for being so kind and human. I will write a personal letter to the manager Bon Patrella to show this franchise how much I value them. I will always buy my tires from them for all six cars in my family. They are the absolute best!
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January 2024 by Charlie Williams III
My experience was first rate. I found the personnel professional, efficient, knowledgeable and friendly. I purchased 4 tires and was in and out in less than 40 minutes. Great job.
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January 2024 by Stephen Parnell
Three tire purchases this year. Each visit to this shop has been awesome. My third visit, my error, I had scheduled the appointment for a different Discount Tire Shop. Jason and other employees were very accommodating. Since the tires I had ordered were in stock, they took me right in and took care of me!!
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January 2024 by Johnny
I had a slow leak in my rear tire & came here for a repair. The tech, Brandon, inspected the tire in question as well as the other 3. I was somewhat defensive, not wanting to be sold on replacing all my tires. Brandon pointed out a bubble in the sidewall of my front tire. Long story short, I bought a new front tire & they repaired my rear tire for free. Apparently the free tire repair is a standard service they provide. I think I got VERY LUCKY today that Brandon performed a thorough inspection. Thanks to him for his professionalism in the face of my defensiveness. Needless to say, I’ll be buying all future tires from Discount Tire.
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January 2024 by Ches Spencer
Long time customer and you can expect great service. Check Google for best times to arrive if you don't have an appointment.
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December 2023 by Lucian L.
Kris and Nathan were so KIND today. Although I could not afford two VERY necessary front tires (@ 1/32"), they found a way to make it work for me. Their absolute consideration and kindness was SO moving. The folks at the Cary Discount Tire as really and truly good people. I will always buy my tires (six cars) from them. They are a true blessing to our community. God bless them!
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December 2023 by Moses Chung
I've had good experiences at various Discount Tire locations. I'm knocking off 1 star here because they had added a Certificate for Repair, Replacement, Refund without telling me which added around $70 to my cost. I had went back to them and the guy who helped get it off said, "people don't always catch that..." which indicates that they're trying to squeeze that in there without being fully transparent with their pricing. I get it to a degree (although I disagree), as I do business development myself, but it just leaves an unpleasant note in my mind when people (or businesses) aren't transparent about their fees.
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December 2023 by ddobier
Stopped at the Cary Discount Tire location as driving thru town in my promaster van and couldn't find an air hose at a gas station that was working. I tried five different ones. They quickly filled up tires for free and mentioned we needed new tires, of which we were aware, and made some recommendations of which were the ones I was planning to install. If I didn't have to be back in MN tomorrow I would have done them at this location as they were so nice and thorough.
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December 2023 by Falan E
The staff seemed courteous and professional. The space is clean and has comfortable seats.There are extreme upselling tactics here.I've enjoyed previous visits and purchases here but many of the suggested things did not add up. I take my vehicle to be serviced (at my preferred servicer. The feedback here seemed to be exaggerated.Perhaps a change in the approach would be best. The staff here seem heavily money-driven and not customer-centered. Speak to customers like we are not slow because I'm not. I was encouraged to buy new tires when the ones I currently have on my car have not maximized the miles that the tire brand guarantees. The explanations provided were not supportive enough for me to buy any tires from Discount Tire.I will be having a second look and evaluating this further with my family mechanic. I updated my phone number here but for whatever reason the staff didn't update it and my car was ready sometime before I was aware. The wait time was excessive without an appointment. I did drop my vehicle off since I had other errands to run.From what I can tell Discount Tire did a good job servicing and replacing my air pressure sensors. When I make my decision for my tire purchases it won't be here. I don't like how I was handled with all the upselling. I'm at a big enough age to identify when the up-selling isn't aligned correctly especially when it's not matching what my regular server observed and recommended for my vehicle at my last visit.
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December 2023 by Scott
Service was good but they need to back off on the selling side. They say they will price match but I gave them a price from tire rack, who they own, and they would not match it with a lame excuse. So I bought the tires and shipped them there. They also were pushing tire warranty and tire rack already had one for the tires. So they need to back off on the sales side as it comes across as too pushy. They did match the back 2 tires off Tire Rack. They did end up discounting the tire warranty too. So a mixed bag. Service was good though.
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November 2023 by Hailey C.
Excellent service - I really enjoyed working with Christopher. Christopher helped me identify the best tires for my Subaru Crosstrek, respected price matching, and set an appointment for me quickly. Christopher also reported to me a minor issue with my car’s lug nut that I was able to get corrected by the dealership. I appreciated the prompt attention and definitely recommend this location to anyone looking for tires.
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November 2023 by Jeanette Neyman
Zoe is the best! Stopped in to have my TPMS sensor reset on my F250. I had new tires and sensors installed at another tire place, but they couldn't get the sensor right. Zoe filled all my tires to the correct pressure then reset the sensor with no problem. While she was working on the truck she was very friendly and nice. A really great experience. When I went to pay, I was told there was no charge. What?!?When I need tires I'll definitely be back.