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February 2024 by Sandy_rk R.
This is review for Dick's sporting goods and their poor customer service in general. I purchased SOLE F63 treadmill in this store back in 2021 January. I also purchased a 4 year warranty service plan provided by third party company called Asurion along with treadmill. Treadmill stopped working after 2.5/3 years due to electrical wiring issue inside circuit board. Asurion company denied my claim to repair stating that its physical damage due to maintenance issue. I don't see how an internal electrical circuit wiring issue is considered maintenance and physical damage. Asurion stood by their decision to deny my claim and worst part is they plainly suggested me to cancel the warranty service plan, if I want. When I spoke to Dicks, asking them to see if they can do anything as customer courtesy, one associate first said that he is going to initiate 15% of treadmill as refund, just as courtesy and even agreed to send this as confirmation on a written email. But, I haven't received anything for almost a week. When I again called Dick's, another associate plainly denied the courtesy refund offer saying that there is no any record of their associate agreeing for that. Finally, I just got prorated price of117$ as refund from Asurion out of 355$ I paid for the plan. Even though I never took any advantage of the plan and they denied my first claim. Overall, I paid more than 1300$ for something that did NOT last for even 3 years and came first no use when required. I would never recommend Ducks for any fitness equipment and ABSOLUTELY NOT recommending ASURION warranty service plans.
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January 2024 by Scott Horner
Recently purchased a basketball goal at DSG. Staff was super helpful selecting the model, checking out, and even loading my vehicle. Very impressed.
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November 2023 by Helen Blount
Great customer service. Luke at the crossroads store went above and beyond to help me. He searched for the store that had my size for a Nike sweat hoodie, he found a couple of locations. I chose the Garner location, he called the Garner store to keep it on hold for me. He is an amazing young man.
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October 2023 by J P
Staff at shoe section can’t be bothered to be asked questions. Standing around and won’t face you when you ask a question
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September 2023 by Julie Thomas
Easy to maneuver, wide variety in most of the larger sports.
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August 2023 by Bill B.
on Friday night we stopped to find a new pair of soccer cleats for my Daughter. The associate at soccer that asked to help admitted he was not able to answer our question, but was very polite.We then went to footwear for her to try on regular sneakers. The initial associate was very polite. At 8:58 he went in to the stockroom to find 2 sizes to see what fit best.I was outside with our son at this time and my wife was on the other side of the footwear section. Another associate returned with the two pairs. Our Daughter is only 13. He said " you either need to take both these to the sales counter now or we can hold them for you to try on tomorrow" Unbelievably crappy behavior let alone customer service. My wife came over by that time and he said we closed at 9. it was 9:01 and repeated what he said before. She said let our daughter at least try one pair on, which she did hurriedly. They bought that pair but they are not a good fit and we will likely return. Making what will be our last visit ever to this store. The associate should be fired and replaced by someone with people/ customer service skills. The goods have gotten cheaper and the service as well. And yes a rotten apple should be pulled from the basket before it ever comes in contact with the customers.
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June 2023 by Antonio Febres
Darian offered great service in helping us find some shoes.
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June 2023 by Savinna Mangalindan
Big store, and the staff at the shoe section were really helpful.
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May 2023 by Dalton Fortner
I always come here whenever I need something for golf. I have gotten my irons re-gripped recently and they did a fantastic job (Shoutout Conan). I’ve gotten my driver shaft replaced and re-gripped fantastic job always ready and helpful with any questions I have.
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April 2023 by KellyG Keen
Went for running shoes and told the sales associate I was looking for something "budget-friendly". He let me know that I wouldn't be able to get a decent running shoe for anything less than $200, which is not true (Brooks, Hoka, etc all make decent ones for ~$130-150). No effort to help find a shoe that fit my style. I'm going to Fleet Foot this weekend, hoping the people there will be more helpful (low bar to cross.).
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March 2023 by Jeff W.
Walked in assuming there would be fishing gear at a sporting gear store next to lakes... they dont have anywas referred to go to Dicks on glenwood as they "have fishing gear".they dont either. so basically wasted a bunch of time and money on lyft rides for a wild goose chase from locals that dont know their own town
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March 2023 by Teddy Wilmore
Excellent overall selection and service! Their soccer area though needs more help. Poor gentleman running around like crazy trying his very best to help everyone. We were very disappointed, because there is no way one employee can even come close to taking care of all the customers with cleats. That's stupid!!
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March 2023 by M E
Received terrible customer service and seemed manager couldn't care less. Will not return.
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February 2023 by Ethan Aliff
Excellent customer service from Dillon today! Clean store too.
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February 2023 by Audrey Carans
Did curbside pickup for the first time today and it was easy and quick. Employee was nice and the order was correct and well packaged.
