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November 2023 by Phillip Michael
Straight forward honest shop. Diagnosed the issue, found the problem, found the solution, fixed the issue asap. Great service, great shop, great mechanics! ?
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October 2023 by Adina Moon
Marcus and Matt are extremely professional and patient. I was an irritated customer and exhibited unprofessional behavior due to the battle with the warranty company. Despite my irritated behavior they continued to call the car warranty company, despite being put on hold for 15 or more minutes. Many thanks to Matt for sticking through it! You are in good hands.
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September 2023 by Eva Williamson
They were very quick and the pricing is more than fair ❤️Services: Tires
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September 2023 by Sharon Lord
Matt did not exaggerate how bad anything was, did not offer only the most expensive solution to real issues, did not pretend things needed to be addressed that didn't, for the one issue that needs more info to diagnose, he gave me clear and simple instructions on how to gather that info and when to return, and was willing to discuss possibilities and next steps, respectful of my time and his - friendly and on point with conversation, check-in and check-out.My bill was just under $300 compared to the over $1600 I was quoted yesterday.Services: Air & cabin filter replacement
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September 2023 by y u
Very good service and price. I got cv joint and oil change.. highly recommend this place.Services: Tires
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August 2023 by George Gain
Great place to come. Marcus and his crew are very professional and know what their doing. Reminds me of the old time repair shop.Service: General repairs & maintenance
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April 2023 by Paul Webb
I’ve had a couple of different cars dropped off here over the years. Always diagnosed the same day. Work was always completed, because of Sunday, in a couple days. Good communication, good service, and no issues with work after being completed. No complaints here.
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January 2023 by Peter H.
My son's 1989 Volvo died en route to Wilmington, so we had it towed to Crossroads Auto Service. Matt, the mechanic, found the problems, detected another issue and fixed all three at a very reasonable price. I would highly recommend Matt and Crossroads!
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January 2023 by Benjamin Weston
I am very pleased with the service from this establishment. Techs are knowledgeable about locating issues and the price was good. The communication from the staff is excellent. Highly recommended.
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November 2022 by Asmar Solomon
Great business first time I went just mis communication, but I must say everyone there is there to help and they are professional.. I advise any one in the area to go here . Also great receptionist ?
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October 2022 by Crazy Axe
They seem to be an honest mechanic which is hard to find. I have been here on many occasions and have always been happy with their work.Service: General repairs & maintenance
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September 2022 by Nisha Crisano
I visited the Crossroads Auto Service after my truck was stalling. Two of the workers assessed the situation, which overall took 5-10 minutes. Their main mechanic took the truck for a "test drive" and returned stating it was engine/transmission problem. No further instructions or directions were stated about estimates or work progress. Overall, their diagnostic assessment took 10 minutes. I called my insurance company for assistance, as I needed to find a way home. The cost for the assessment was approximately $115. Overall, the cost was never discussed to me as this is their basic fee for assessment. As I was pulling away, the clerk as convincing me to have them complete the work as the diagnostic assessment would be included into the total fee. I did not trust that the prices would not be gouged. Lesson learned, always ask before the assessment is initiated. I would not recommend this auto body shop.Service: Auto engine diagnostic
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September 2022 by Ann Y
I went there for an assessment on my vehicle because I was hearing a strange noise. Like most people I know little to nothing about cars except where the gas goes so I went in with a little bit of apprehension thinking what could they find and what could they charge me with. The owner Marcus greeted me promptly and kindly. After thoughtfully listening to my concerns he had a technician test drive it. The tech did not hear the mystery noise that I heard and after putting it up on the lift thought it might be the struts. Marcus gave me the pricing for the struts but before he began work he said let me take it for a test drive myself. He also didn't hear the noise and after looking under my car a second time didn't think any repairs were necessary. He could have easily had me replace those struts and gotten a $500 job. How would I have known the difference? What he got instead is a life long customer plus referrals.
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September 2022 by George S.
Visited Crossroads Auto for my yearly vehicle inspection. Service was quick and friendly. I was extremely happy with the service. The staff was friendly and made waiting enjoyable. I will visit here for my service needs.
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August 2022 by Ron Heim
Dealing with Marcus couldn't have been easier. He was able to squeeze me in the same day even though they were extremely busy. Quoted me $200 for my repair but charged me even less. Honest, personable and solid mechanics. I would definitely go back there again.Service: Air conditioning
