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September 2023 by Tyler Leigh
I just got a call from this place and the gentleman on the phone was extremely rude. I booked a service visit through Asurion and we spoke on the phone earlier in the week. I got a call two days later saying that the part to repair my television came in and they could be at my place in 30 minutes. I told him I wasn't available today and that I would have time next week (this was on a Friday, mind you). He then proceeded to say " Ok, I'll have to call you back next week. I don't know why you scheduled this if you weren't ready." I said "Ok" and he hung up before I had the chance to ask why he was being an absolute jerk. I will update the review if and when he calls back to schedule service.
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May 2023 by Karen Schreiber
Jeff serviced our LG TV under warranty. Consumer Electronics was prompt, and the office was courteous and efficient. Jeff was on time, and had the repair done in moments. He got everything hooked back up quickly and was so personable.Great experience, once the job was assigned to Consumer Electronic Services!
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May 2023 by Precious Smith
Called to get a quote for a TV repair and due to terrible customer service on the phone I wouldn't dare come in to get any service. The man I talked to was very rude and was in such a rush to get me off the phone he told me to just come in to get a simple question answered rather than taking the time out the day to listen to what I even was asking.
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April 2023 by Thomas R
I have used Consumer Electronics Service in **** on multiple occasions over the last few years. They successfully repaired a small Energy subwoofer which had stopped working, repaired a large JBL subwoofer by replacing a blown subwoofer plate amplifier, and recently repaired a JBL on wall speaker that had lost sound out of its tweeter. In all cases, the work was done professionally, completed when promised, and successfully fixed the problem. Unlike other reviewers, I have found them courteous and pleasant to work with. I will continue to utilize them should I ever need any electronics repaired.
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April 2023 by Thomas R
I have used Consumer Electronics Service in **** on multiple occasions over the last few years. They successfully repaired a small Energy subwoofer which had stopped working, repaired a large JBL subwoofer by replacing a blown subwoofer plate amplifier, and recently repaired a JBL on wall speaker that had lost sound out of its tweeter. In all cases, the work was done professionally, completed when promised, and successfully fixed the problem. Unlike other reviewers, I have found them courteous and pleasant to work with. I will continue to utilize them should I ever need any electronics repaired.
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March 2023 by Jon G.
Jeff was awesome! He was contracted by LG to fix my TV, and he did a great job. However, his manager back at the office was very rude and did not know how to communicate professionally.
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February 2023 by Robert Kurtz
My experience with CES was great! I had an old Marantz vintage stereo receiver, old speakers and turntable which all needed repair. CES fixed them all at a reasonable price, and when I had an issue with set up of the equipment (a buzz in the bass) they told me what to do to fix it. I'm glad I didn't read the reviews of CES before bringing them my equipment, as I might not have contacted them for help. I may be that the negative reviews you read here concern their warranty work for Samsung or other companies, but it seems like they do a great job if you have vintage stereo equipment that needs to be rehabbed.
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January 2023 by Vidhya Vinod
Very honest and to the point advice regarding the repair of our sub woofer. That was very helpful
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November 2022 by debra anderson
Jeff was friendly, courteous, and appreciated his wearing a mask for safety. He was efficient, professional and accomplished the task in no time...I am a satisfied customer. Thank you!
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October 2022 by Norman Malisos
They have been good to me and what I had fixed is now working great.
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August 2022 by Dexter Adams
Customer service starts with the first call! I was referred by the LG website and called in just to confirm I had the right place (if they were still a certified LG repair shop). I'm not sure who spoke to—but this person’s disposition was TERRIBLE. It felt like I was interrupting the gentleman and when I asked if I was, he was dismissive and just continued with his script about 25 years and continued with the same annoyed tone.I ignored the rating and figured if they were certified by LG I would give it a chance but if that introduction was any hint at what others have dealt with and why they have barely a 3 star rating, I want no parts.Good luck to anyone who ignores that like I did.
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March 2022 by Mike Ray
Recently had a 10+ year old JBL subwoofer plate amp die on me. CES was able to determine the issue, but unfortunately JBL no longer stocked parts to fix it. However, CES was able to locate an aftermarket amp that fit perfectly in place of the original, and ordered and installed it - the sub is back up and operating great. Reasonable price and great service.
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March 2022 by Ever Cruz
You don’t waste your time going there !!Iike I did.. they told me to show up before 2pmI did it at 1:24pm for drop off for diagnostic he didn't even open the door to see what my problem was .a business like this shouldn't be on google what's the point they waste your time
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December 2021 by Austin Lipcsak
LG outsourced a warranty repair for my TV to CESNC. There was a bit of a communication issue early in the process, although I'm not sure if that was CESNC's fault for LG's for not relaying the info. The tech that showed up to my house, Jeff, was super friendly and VERY fast. Came on time, had "everything to build a brand new TV" just in case the over-the-phone diagnosis wasn't right, and promised the TV would be working before he left. Fixed it within 10 minutes by swapping out a fried board, confirmed it was working, and suggested a few settings for the TV. In-an-out, it was less than 20 minutes.I had my service request put in through LG, didn't talk on the phone with anyone much, and didn't visit the store myself, so I didn't experience a lot of stuff the low-star reviews are talking about. It may change if I call them myself for something outside a warranty, but from what I saw, I'd have no problem calling these guys again.
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December 2021 by Karen Dumers
Where do you start with this place. Long time residents in Downtown Cary and the employee/owner just threatened to call police on my autistic son who came in to ask a question about VCR repair. He told him to make an appointment and if he didn’t like it he would call police on him. My son just left! He was so confused. They are crazy. Anger management therapy need right away for employees or owner. Stay far away from this place. Look at other reviews and you will see. Big problem here with this business.
