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“From the minute I walked into Pinnacle Financial Partners to open up my business checking account, I have had nothing but the absolute best experience. Everyone greets you with a warm smile and takes the time to understand what exactly you are looking for and how they can help, And at any time during the process you have a question, the office leader, Jennifer Murphy, is there to step in and help answer and guide you through the process. It's so nice to have a bank like this right around the corner that I can drop into or call whenever and know that my financial needs will be met.”
“I would like to acknowledge the great experience I received from Ms. Mary A Cazares and The Federal Savings Bank during our first home purchase.Ms. Cazares has a great knowledge in this field and her work is very impressive. Mary went above and also beyond to ensure that all our questions were answered no matter the time, she was always very polite and gentle. And is a plus that she is also a bilingual Spanish speaker. All her communications were handled throughly and very efficiently.I do not have any doubts to recommend her for anyone and continue with her in the future.”
“I have to brag on Michelle Brown of First Flight Federal Credit Union loan department! I am beyond grateful for her assistance in helping me with my recent auto loan application. She was professional and also caring and made the process very easy. I found my car online at a dealership 2.5 hours away and this was the easiest car buying experience ever! Thank you again Michelle for your wonderful customer service!”
“the employees are always so nice here. there isn’t one time i’ve been inside where someone hasn’t greeted me and asked me what i need. i’ve never had any issues either :) always fast and good service”
9AM - 1PM
5070 Arco St, Cary
Banks
“Excellent customer service experience thanks to MIKE! We came in 10:30am on a Saturday because we were advised by Chase to go to a Chase bank branch to follow up on a credit card application with identity verification. Mike greeted us right when we stepped in. We did not have an appointment and Mike said the 1 banker currently working was fully booked that day. Mike stated although he was not a banker, he would try to help us figure out what needed to be done. We went into his office and he followed the instructions we were given to verify my identity. The in person verification process took about 10 minutes and we were approved! We REALLY appreciate Mike going outside of his role to at least see if he could do anything to help. He could have easily said we needed to make an appointment or come back another day when a banker was available. Thank you Mike!”
“Stan Hannen and his team were exceptional during our home buying process. We could not have asked for a better loan officer, the amount of knowledge and experience Stan brought was invaluable and we are now moving into a lovely home. Thank you CFCU!”
“As a small business owner, HomeTrust Bank has made me feel so welcome. They are always so responsive and check in with me by phone and email to make sure everything is just perfect!”
“Fran is a gem and an angel of a human being! I came into the branch today because I was having a lot of trouble transferring some funds from FCB to another bank (in NY state), which resulted in a lot of fees and headaches. She was extremely proactive and suggested she call the NY bank manager to figure it all out. Right there, she has already gone ⭐ABOVE and BEYOND.⭐
Unfortunately, the NY branch manager was extremely rude to the both of us, at one point withholding basic information about my account, being vague, and telling me to “go on the app” to figure it out. When I told him I was on the app, but couldn’t read it, he said, “then go print it out.” It was atrocious customer service from the NY branch manager and Fran was RIGHT THERE with me to help navigate. It felt so good to have someone on my side to help. She spent almost an hour with me, speaking to other branches and getting it all sorted with dogged determination. In a world of managers who say, “just go look on the app,” Fran is a diamond!! ?
Wherever Fran goes, that’s where I’ll bank - as long as it's not the NY bank.”
9AM - 1PM
610 Magness Dr, Cary
Banks
“I've been a client of Chase Bank for several years, and every visit reaffirms why I choose to bank with them. The level of service and personalized attention I receive is unparalleled.The branch manager, Wes, is a standout. Every time I walk in, he greets me by name with a friendly smile, making me feel more like a valued friend than just a customer. His approachable demeanor and genuine care for clients set the tone for the entire branch.Keith, the business banker, is another reason I'm loyal to this branch. Whenever I have business banking needs, Keith is not just helpful but also enthusiastic about assisting. He takes the time to understand my needs, offers tailored advice, and ensures I have all the resources I need for my business to thrive.David, the Chase Private Client Advisor, is incredibly efficient and professional. He's always available to assist with more complex financial inquiries or services, responding promptly and with a level of expertise that instills confidence in his recommendations.Even the tellers at this branch deserve a special mention. They are not just efficient in their transactions but also remarkably personable. They remember me and greet me warmly, adding a personal touch that is rare in today's fast-paced world.In summary, the team at this Chase Bank branch makes banking a pleasant and stress-free experience. Their commitment to excellent customer service, combined with their professional expertise, makes them stand out. I wholeheartedly recommend this branch to anyone looking for a reliable and friendly banking experience.”
“The entire staff is friendly, professional, and excellent to work with. Troy in particular made everything seem simple and helped the process go smoothly. Thank you!”
“Personable service for my business account. First Bank meets and exceeds my expectations by delivering a human touch that's sorely lacking with the big banks. I do most of my business online but can count on my local branch for expert assistance whenever I need it.”
“Great customer service! I’ve opened a new account in this location. Michael branch manager was so professional, proactive and knowledgeable to provide an excellent service and to suggest for even another useful services for my family that we were very pleased and satisfied. I’ll recommend this location to my friends.”
“I had the best experience with Telesha, who helped me finance my Jeep! I could not have done it without her. She was very patient, understanding, and was able to walk me through the entire auto loan process. I highly recommend going here and working with her!”
“I had a wonderful banking experience with this bank/branch. Amazing staff members at this location will guide you in right direction. They provide truly a great service for all your banking needs. Kudos to all First Horizon Staff, SW Cart Parkway staff.”
9AM - 12PM
1201 Walnut St, Cary
Banks
“Joe was a life saver!! Even though I’ve had the worst experience with Wells Fargo as a company, Joe managed to find answers and get my account fixed and in a very timely fashion.
I’d only see Joe and never anyone if I ever have dealings again.
Amazing!”
“I am always impressed when I visit this SECU location. On my most recent visit, I was quickly greeted by Bob and Jeff. My visited involved multiple transactions and services, including access to a safe deposit box and cashing in some savings bonds. Both men were personable, professional and helpful. Thanks for the first class service!”
Closed
101 Advent Ct, Cary
Banks
“Thank you for opening the tellers back up. Jasmine was awesome. She had me in and out of there in no time at all. Professional and polite. That’s the way I like to do business.”
9AM - 12PM
991 High House Rd, Cary
Banks
“I went to this branch for issues with my credit card and the banker that I worked with, Chad F, was amazing. I hadn’t been inside a bank since I joined Truist (BB&T at the time) and Chad set me up with a new Truist One checking account and a new Credit Card, taking care of all of my needs and then some. Chad went above and beyond with me, and I feel confident moving forward with Truist. If you have complicated issues to figure out, Chad will talk through everything with you and ensure that you’re getting the best deals that Truist has to offer. I highly recommend this branch and their online credit card helpline was very helpful as well this morning before they directed me to go to a branch in-person for my issue.”
“I’ve used this bank for a few years now, and not once have I had any issues that couldn’t be fixed. The previous branch manager Nix was amazing, and always understood what I needed. Tristin (the lead banker) always goes above and beyond for any customer. He is tentative and understanding. He is patient when I am explaining what I need taken care of and it is completed when I am at the branch or if not, it is completed same day and he ALWAYS follows up to let me know the status. I couldn’t ask for a better banker to have on my side. Tristin is the heart and soul of the Cary branch, and is the reason I continue to stay.”
“Ever since my mom died, Bank of America had the worst possible customer service. They froze all her accounts leaving my grieving father penniless despite all the money that was frozen, his. We spent the entire day after my moms funeral waiting around the lobby of BOA. We decided to go to First citizens bank. From the very beginning of opening the accounts they were kind, compassionate and patient. I just closed my account because we’re moving and Minnie was extremely helpful. I highly recommend using First citizens bank.”
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“Smooth and efficient account opening process by branch manager Reva Sutton. She is very friendly and knowledgeable, guiding me through each step with clarity. Appreciated the convenience and professionalism. Highly recommend this bank...”