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March 2024 by Mia Santos
What an amazing branch! Asia is such a nice person, and she truly made my experience what it was. I can rest easy knowing this BoA has my back!
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January 2024 by Brad curtis
Worst bank around. If you go to this location do yourself a favor and go across the street to truist they are more than happy to help and they don’t talk to the other employees in a different language during your conversation with the manager
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December 2023 by chiranjeev das
Went there for a locker facility. Disappointed with the kind of interaction. Almost shooed away. Its as if they dont want us to visit the facility irrespective of availability. And that too to a preferred client
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October 2023 by Mos Mha
I wish I could do zero starRude customer service This is my second time visiting never back again for this location
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September 2023 by Stan Kostenko
I actually had an excellent experience with this branch and Bank of America in general. Not sure what went wrong for other customers giving negative reviews. I was always helped with resolving any issues with courteous and polite service from the branch employees or phone calls.
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September 2023 by Liz Wo
Quintin and India are very nice and helpful! They solved all my issues. Appreciate!
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August 2023 by Jacques Lemire
I had been banking at BoA for many years. Great website and electronics tools but extrelemy poor customer experience and arogance. Planning to change bank.
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June 2023 by G Jabo
Saw the bad reviews, but gave it a shot. Figure most were from COVID Era anyway. Pleasantly surprised. No wait, and the associate that helped me, Victoria, was so kind and helpful, with a great demeanor. Nice branch.
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June 2023 by Hope B
Just went to this bank to cash a check from Bank of America and was lied straight to my face and my mothers face! Went to another bank to open account and the manager told me that I was lied to because they should have never denied me! I will never ever get account here or ever go to this bank ever again. Worst bank experience ever.
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May 2023 by Steven Corbett
I would not recommend opening an account at this bank for any reason if you like your money. There will be feed lots of fees run any bank is better than this one.
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May 2023 by Cheyenne Levinson
Amazing branch. Every person I interact with goes above and beyond. Grateful this is my neighborhood location!
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April 2023 by S Varry
Absolutely excellent customer service at this location. They were helpful with an unusually difficult issue, and helped me navigate the details to a successful resolution. I worked with several team members and all were kind, knowledgeable, and on point.
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January 2023 by Gary S
This branch has been amazing! The manager here is extremely helpful, personable and caring. The tellers are also helpful in any questions you may have. I have been using this branch for a while and cannot say enough nice things about the staff here!
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August 2022 by J Dobias
Poorly managed and incompetent. I rarely visit the bank but each time I have, it’s been very disappointing ….twice they could not print a cashiers check because their printer was down. When we had issues with our account they shrugged their shoulder and told us to call the 1800 number on our card. The atm machine is poorly maintained….I’ve had to travel to the next city/ Bank of America and the bankers at that location were well aware of the problems at Waverly Place, Cary.
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August 2022 by Jennifer Selensky
No wait time. The line moved quickly. The tellers were patient and efficient. Beautiful new interior as well!
