Art Supplies in Cary, NC

“They have everything. Less food. You get to decorate your home. They update every moment and in every season. Toys, crafts, gifts, accessories, variety. Good attention and coordination.”

“I'd like to take a moment to recognize and thank Lacee from your Cary Crossroads Custom Framing Department for her excellence in true - active - actual customer SERVICE. I went to pick up my framed art this past weekend only to find that for some unknown reason, the metal plaque was mounted to the middle of my artwork. When I placed the order for the plaque, we talked about whether or not it would fit on the outside of the frame, or centered on the glass on the outside or centered at the bottom of the mat inside the frame, never did we discuss mounting it on the artwork. So when I opened the package to check your work before leaving, my heart sunk. Michaels has demonstrated total lack of care or concern. I didn't know what to say... Lacee and new employee, Kim, both reacted as professionally as possible with surprise to see the plaque mounted on my actual artwork. THANKFULLY, I had printed a photo that was easily re-printable. Not free, but easily reprintable. Thankfully, we're not talking about a priceless piece of art. If it had been, based on the disservice I'd experienced, it would not be surprising.
Lacee is an exceptionally attentive, kind, professional and capable employee - who clearly demonstrates real pride in doing good work. I sincerely hope that she is acknowledged for her customer service excellence. She listened to me calmly and patiently (as did Kim) and offered me reasonable solutions. My re-ordered custom mounted plaque framed piece was correct / to my satisfaction now. Kudos and sincere thanks to Lacee, Kim (new employee) and Omen.”

“Had a great experience today! But Robert made our visit extraordinary! His cashier number is 868508. He was extremely kind and helped us figure out how to use our app!! He has amazing customer service skills and made us feel so taken care of!”