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February 2024 by Mark Baldwin
I bought a replacement battery for my daughter's car back in March of 2022. Today (Jan 31 2024) the battery died. I went back to Advance Auto to get a new battery and was pleasantly surprised when the technician told me the one I had purchased was still under warranty by 1 month or so and thus, they would replace it for free. They even installed it for me. Both of the young men I dealt with were professional and helpful. Rarely do we get that type of service any more. Thanks to Gabriel for installing the battery and the whole team at Advance auto for a fantastic experience.
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January 2024 by Roy Etheridge
Carter from the Kildaire Cary Advance Auto provided exceptional service. He was at the tail end of his shift and went the extra mile removing and prepping the battery install in my JX. Its nice to know that great service still exists in this "quiet quitting" culture. Great job Advance.
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January 2024 by Stacey Sandidge
David from advanced auto came out To my vehicle because I requested that he test the battery he told me to turn the vehicle off which I was very hesitant of but he reassured me I would not be stranded that he had a jump pack. As soon as he tried the jump pack and it did not work he left me for another customer until I went back into the store asking them to please not leave me and my daughter stranded outside. At which point nobody in the store would help with their car (he said he didn't own one) which there are only 2 men inside at the time and the jump pack again would not work. After I asked him to please not leave me stranded once again as he was going to walk away and had already told me that his pack had been working for 8 years, he said That he was not going to help me unless I got off of my phone and stopped being q smarta** , this was in front of another customer. It's really cold outside my daughter is with me I just needed them to jump the battery off And if the pack did not work then I understand but I do not understand the lack of help or the disrespect. I had to call my mother and have her come out with my sick son just for me to jump my car off and it took less than 30 seconds. As he watched from the inside with not a care in the world. I don't usually come to advanced auto parts but I would definitely not recommend this to anyone.
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January 2024 by Ken Presting
Great local spot for everything auto. If they don't have it in stock they can find it.
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December 2023 by Roger Rigby
Very friendly. They even let me borrow a funnel to put the oil in. I know it isn't much, but in today's service disoriented world...
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December 2023 by Jason Abbott
The man that helped me was amazing! I wish I would have gotten his name.Thank you! You can get auto parts anywhere but the people working there what makes you come back to the same place over and over. Thank you sir!
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November 2023 by Joseph Grena
GreatExperience in advance auto parts of Kildaire. An employee named Grayson was able to help test my battery and hooked me up with a replacement that I was shocked they had stock. and it was an overall awesome experience.
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October 2023 by Heather Roche
Went in for new wiper blades, and the lady behind the counter was very helpful. I told her I didn't want to spend a fortune but didn't want to get the cheapest ones either. Then they helped me put them on the car! Thanks a million!
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September 2023 by David Correa
Christian was an all-star. Helped me locate and change my battery. Would highly recommend.
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July 2023 by Deidra Douglas
Chris was amazing. Changed my battery for me, and it was not easy. He remained courteous and professional. As for his manager, not so much. He made sure I knew that me coming in at that time, I should have been turned away.
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July 2023 by Demetria Barrett
Henry at the store in Cary NC on kildaire farm road was extremely rude to me because I came in at 8:30pm for a new battery. He was extremely pushy and overly aggressive towards me. I had a coworker with me who was doing the removal and install. I asked if they install and he told me it was too late. He kept asking me “why at this time?” would my car break down, as if I could answer that question. The supervisor Shatitka took over after a while and apologized for his behavior. She completed my transaction otherwise I would’ve went somewhere else. Auto Zone perhaps. I always have great service there and their employees go out of their way to help customers.
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July 2023 by Micah Ellsworth
Nice staff, but lots of rotation, there doesn't seem to be a solid set crew, lots of selection and parts are super easy to find at a good price
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July 2023 by Carol Rose
I like Advance Auto Store because it’s well stocked & the staff r friendly & helpful!
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July 2023 by Sophie W.
I come to this store literally every single day but today there was an issue with Henry. The price for this hose online says 12.99 with no coupon and he was claiming the price is only 12.99 because of a coupon when you can clearly see below it says $11.04 with the online coupon. Gonna have to shop at Autozone since they can't honor their OWN price!
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May 2023 by robert burden
Staff barely even acknowledged I was there. They didn't say hello, nothing. Bad thing is the store was empty.