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February 2024 by Chris Burrows
I came in to get my international driver's permit. No appointment necessary. The wait time was less than 5 mins. I don't recall who helped me but it was a pleasure to be assisted by her.Bring:Your valid DL (any state)Fill out the form they provide - come with a planned date in mind for when you want the permit to be good for.2 current 2x2 passport photos$20I was in and out in 20 mins including the 5 min wait.
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February 2024 by Lillian Kui
Quick service and the guy explained what my car needed and why.
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February 2024 by B Dale
Didn’t pay attention to my requests and completely destroyed my wheels during a rear brake change. Spoke down to me in sexist language when I complained.
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January 2024 by Jessica Gray
I’ve been going here for years because of the excellent customer service. Damon Gethers (facility manager) was professional and knowledgeable. He suggested repair orders and was respectful when I declined them at this time. He then spent additional time sharing his expertise about cars to me, as I am soon (hopefully not too soon) on the market for a new vehicle. AAA also has a second opinion service Damon told me about that we can use when we buy a used car. Thank you very much Damon! The mechanic technician that also worked on my car (sorry I didn’t get your name) was very efficient with the oil change. Thanks AAA!
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January 2024 by Biff Steel
Great customer service.
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January 2024 by Barbara Savage
Fast in and out for wiper blade replacement at a reasonable price
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January 2024 by Timothy McKenna
Thx, to Damon. Took care of the ball bearings of my Rav-4. Great service and a professional! Ty, Damon
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November 2023 by Suzie Jackson
This place is small but it has everything you need!
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November 2023 by Kelli Crouch
This AAA location rocks! Damon makes me feel like im family and I know when he is there my car is in the best hands! Trust this team with ALL your car needs! They take their time making sure the repairs and maintance they do is TOP notch and if anything should go awry they stand behind their work!!! Thank you AAA team and Damon!Services: Tires
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October 2023 by Marsha V
This is my second time at AAA kildare. I had my oil changed and it was a reasonable price because i had a coupon. I was there on time and greeted by Daron who quickly processed the paperwork and i left my car and walked to nearby shopping to run errands. Upon return, i had to wait as Daron was in the shop. When he came back he explained to me what they did and what they found needed attention. Total, all in was just under a thousand dollars. I asked him to prioritize the list and he did so. Top of the list were the filters—which were in need of changing. I had done the cabin filter myself and asked if the engine filter was just as easy. He said yes. So, with that i paid for my oil change and then i had to wait a bit for them to bring the car around. The 4 starts was because of the waiting? But all in all i was very pleased with the job done. I will continue to take my vehicle there for oil changes—usually there’s always a coupon-and hey! In aworld where everything keeps costing more and more, i appreciate an extra 20 bucks in my pocket. Even more beneficial, was they used Honda specific oil for my vehicle!! That was a win-win for me and my car!!P.S. i changed both filters myself using Honda parts and saved an additional 20 bucks and gained a lot of confidence in the process. All in: it took less than 5 minutes. Ladies—you can do this!!
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August 2023 by Ashleigh Edwards
I am so pleased with my experience at the Kildaire location! I almost wrote AAA off completely after having my brakes and rotors replaced at the AAA Glenwood location. That store is a joke and the manager Rick is useless! About 3 months after having brand new brakes and rotors on my Jeep, I began to experience a significant amount of squealing and eventually it turned into a grinding noise! After taking my Jeep back to Glenwood to correct the issue (I was obviously still under warranty) the technician simply stated that they "could not replicate the noise!" I was upset and decided to speak with the manager, Rick, about the issue. He tried to assure me that there were no problems found with my vehicle! I specifically asked Rick that if I heard the noises again could I bring my car back to him so that they can warranty replace my parts and he vehemently told me "no!" He tried to convince me that I needed to wait until 25-30K miles to allow my brakes pads to "mesh." After that interaction I was DONE! It didnt make any sense to me to have to wait until the warranty almost EXPIRED (@ 36K miles) to "see if the noise still happens." I no longer trusted Rick (the manager) or their technicians, so I went to AAA Kildaire (which is about 30 minutes away from my home) and surprisingly I was immediately welcomed with pleasant professionalism, and between Damon and Maurice, I felt that I had nothing to worry about! Their knowledge and understanding of vehicles and more importantly, their passion to help their customers blew me away. So I took another chance on AAA and from here on out, I will ONLY go to AAA Kildaire! I highly recommend this store, especially if you value integrity and respect. Just ask for Damon or Maurice and I guarantee you that they will change your perception of automotive customer service!Services: Vehicle Inspection
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August 2023 by Matt Sawaia
I will start with the positives:1. Damon Gethers - store manager has been very nice and understanding about all of my issues. He has gone as far as to pay for every repair since my first visit.2. The store has always taken my car in the next day or the same day when I call them and get my car back to me within the same day of dropping it off.Those are the only two positives warranting the one star review.Here’s been my experience thus far:I’ve had my Jeep into the AAA on Kildaire in Cary on 5 separate occasions in 5 weeks since 7/12/2023.Upon my first visit, I received a seemingly trigger-happy diagnostic, when only bringing it in needing a brake job. I was upsold on an Engine Cooling System Service ($169.99), “Remove and Replace Thermostat” ($416.97), Tune Up ($660.93), Platinum Fuel Service ($199.99), and Remove and Replace Oil Filter Housing & Or Gasket ($900.98). My initial visit to what I was expecting to be a routine brake job turned into a $3,363.37 bill.To my surprise - driving my Jeep the next day, I was still having issues with my brakes, which clearly shows not only did they get trigger-happy with my diagnostic, they didn’t actually test drive my vehicle to see if they fixed the problem I came in with originally.I called them up after a few days of debating what to do, spoke with Damon, and brought the jeep back 8 days later on 7/20 (thurs) where Damon happily fixed the issues with the brakes and didn’t charge me for it.4 days later, after a long weekend out of town and not driving the vehicle, I crank up the Jeep on Monday 7/24 with a check engine light on. Brought it in on Tuesday 7/25 and Damon again happily fixed the issue. I received a “Remove Replace Purge Hose” which solved the issue temporarily.Another week later, another check engine light. Again, Damon, slightly more disgruntled, understandably, fixed the issue at no charge to me. I received a “Diagnostic Service - Fuel Vapor Leak Detection Pump”. Damon showed me the part that was broken and assured me that this would solve the problem. I joked with him that “I’d be a paying customer the next time he saw me”, to make light of the situation, assuming this had to be it.I now sit here on 8/8 with another appointment scheduled for Wednesday 8/9 for my 5th visit in 5 weeks with another check engine light.The issue I am having is obviously not with money, because they’ve done the right thing up to this point. The problem I am having is there doesn’t seem to be an end in sight. The issues still have not been resolved and I do not feel like it’s fair to me to have to bring it somewhere else (Jeep) and be charged diagnostics and additional costs to fix problems that didn’t otherwise exist.I’m sure it’s only a matter of time that they will no longer take me as a customer and leave me with, what I am assuming will be, a large bill to overhaul the evap/emissions system entirely, since they are not been able to identify/diagnose anything properly, not even my brake job to start with.I hope someone from higher up steps in to help Damon because I’m sure he is sick of dealing with me. I hate writing this review in the first place because I know this is exactly what he’s trying to prevent but I feel like my hands are tied.My preferred solution would be if AAA would take my car for as long as needed to ACTUALLY fix it. It would be appreciated if it would be covered considering the hassle I’ve now gone through, but I really honestly wouldn’t mind covering some of the costs. I just want my car fixed. As the slogan on my receipts say - “ONE TIME, ON TIME, COURTEOUS HONEST REPAIRS”.Backstory - I bought my 2015 Jeep Grand Cherokee (now 90k miles) as a certified pre-owned in 2017 and have never had any check engine lights or issues outside of routine maintenance. I have also been a AAA customer since I had my first car in highschool, so 10+ years, despite not being a AAA member.Service: General repairs & maintenance
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August 2023 by Matt S.
Backstory - I bought my 2015 Jeep Grand Cherokee (now 90k miles) as a certified pre-owned in 2017 and have never had any check engine lights or issues outside of routine maintenance. I have also been a AAA customer since I had my first car in highschool, so 10+ years, despite not being a AAA member. I will start with the positives:1. Damon Gethers - store manager has been very nice and understanding about all of my issues. He has gone as far as to pay for every repair since my first visit. 2. The store has always taken my car in the next day or the same day when I call them and get my car back to me within the same day of dropping it off. Those are the only two positives warranting the one star review. Here's been my experience thus far:I've had my Jeep into the AAA on Kildaire in Cary on 5 separate occasions in 5 weeks since 7/12/2023. Upon my first visit, I received a seemingly trigger-happy diagnostic, when only bringing it in needing a brake job. I was upsold on an Engine Cooling System Service ($169.99), "Remove and Replace Thermostat" ($416.97), Tune Up ($660.93), Platinum Fuel Service ($199.99), and Remove and Replace Oil Filter Housing & Or Gasket ($900.98). My initial visit to what I was expecting to be a routine brake job turned into a $3,363.37 bill. To my surprise - driving my Jeep the next day, I was still having issues with my brakes, which clearly shows not only did they get trigger-happy with my diagnostic, they didn't actually test drive my vehicle to see if they fixed the problem I came in with originally. I called them up after a few days of debating what to do, spoke with Damon, and brought the jeep back 8 days later on 7/20 (thurs) where Damon happily fixed the issues with the brakes and didn't charge me for it. 4 days later, after a long weekend out of town and not driving the vehicle, I crank up the Jeep on Monday 7/24 with a check engine light on. Brought it in on Tuesday 7/25 and Damon again happily fixed the issue. I received a "Remove Replace Purge Hose" which solved the issue temporarily. Another week later, another check engine light. Again, Damon, slightly more disgruntled, understandably, fixed the issue at no charge to me. I received a "Diagnostic Service - Fuel Vapor Leak Detection Pump". Damon showed me the part that was broken and assured me that this would solve the problem. I joked with him that "I'd be a paying customer the next time he saw me", to make light of the situation, assuming this had to be it. I now sit here on 8/8 with another appointment scheduled for Wednesday 8/9 for my 5th visit in 5 weeks with another check engine light. The issue I am having is obviously not with money, because they've done the right thing up to this point. The problem I am having is there doesn't seem to be an end in sight. The issues still have not been resolved and I do not feel like it's fair to me to have to bring it somewhere else (Jeep) and be charged diagnostics and additional costs to fix problems that didn't otherwise exist. I'm sure it's only a matter of time that they will no longer take me as a customer and leave me with, what I am assuming will be, a large bill to overhaul the evap/emissions system entirely, since they are not been able to identify/diagnose anything properly, not even my brake job to start with. I hope someone from higher up steps in to help Damon because I'm sure he is sick of dealing with me. I hate writing this review in the first place because I know this is exactly what he's trying to prevent but I feel like my hands are tied. My preferred solution would be if AAA would take my car for as long as needed to ACTUALLY fix it. It would be appreciated if it would be covered considering the hassle I've now gone through, but I really honestly wouldn't mind covering some of the costs. I just want my car fixed. As the slogan on my receipts say - "ONE TIME, ON TIME, COURTEOUS HONEST REPAIRS".
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July 2023 by Jason P.
Our go to place for state inspections for our three vehicles. I haven't had any repairs so I can only speak to the service around meeting state inspections.
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July 2023 by Katherine Cordero
Hands down the best experience I’ve had getting my car serviced. I got a flat, far from home; walked in, and in 30 minutes it was all done. The only thing better than the price, was the superior customer service that Mr. Damon and Mr. Maurice provided. We’re extremely pleased with the whole team!! This was a truly one of a kind service!! Ten stars for them!!! They’ll have my business going forward.
