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“Lovely gifts - I got a whimsical snow globe and a beautiful pendant with the word "possibility." Sadly the whimsy and hope of possibility were soon marred by the PREDATORY TOWING practices of BARNES TOWING at Carr Mill Mall. I thought my car was stolen - I shopped at Carr Mill, made one brief walk across the street to another shop and came back to no car. Well, my car was held hostage by the tow company for this apparent infraction of walking across the street and I could only retrieve it after paying $360 dollars (including a $100 fine for using a debit card instead of cash!). I had to take an uber over 20 min away to find the car.”
“Formalwear Outlet was wonderful! Good selection, quality clothing, excellent prices, and outstanding customer service from Alley and the Formalwear Outlet team! ? ❤️ Thank you for taking care of me and my family. ?”
“I always love coming to Rumors and I find great stuff here. The clothing items are reasonably priced and it’s always a fun environment. The staff is very friendly, helpful, and they run an amazing Instagram account for the place. It’s really cool to see the outfits that they put together. You have to stop by!”
“The staff is so helpful and there are always enough employees to help with sizing and recommendations. This is one of my favorite clothing stores and I love to stop in when I'm in Chapel Hill. They sell higher quality clothing that stands the rest of time and great staple pieces and dresses. Elizabeth”
“Clean store, workers were very kind and helpful even when asked upwards of four times for assistance. I'm a long time customer and will definitely be going back.”
“I find it hard to believe that I experienced Pure Barre Chapel Hill/Durham for the first time in 2014. I took one class and never looked back. Since then, Pure Barre has expanded from one format to four formats, plus many varying specialty classes in between. I cannot think of a better type of fitness that targets large and small muscle groups, strengthens joints, builds all-around core, and travels beautifully with you into your later years. Pure Barre truly is the secret sauce for the best physical and mental health, and I am grateful for this family of clients and employees I can call my own!”
“Had an incredible experience at Classic Carolina. They have a variety of Carolina gear. Outside of this, Krystal’s customer service made it all so much better. Will definitely be coming back to purchase more Carolina merch here. Not to mention, it’s a local family run business. Highly recommend!”
“Amazing selection of shoes/boots. I have multiple go-to pieces (jewelry, footwear, shirts, pants). Great quality individualistic items that can't be found at a mall!”
“Happy to have walked in one day while visiting my daughter at UNC. There are not many places like this left where customer service is beyond exceptional and where the owner and staff take pride in their work. I need custom tailored clothing just due to my dimensions and this is the only place that hits the mark in my experience. Glad I walked in a few years ago!”
“⭐️⭐️⭐️⭐️⭐️ Review for Toni at Lane Bryant
I just have to give a huge THANK YOU to Toni at Lane Bryant! Me and my mother went in today looking for bras, and the experience was beyond wonderful. My mom has lost a lot of weight and was struggling to find something supportive that actually fit, and I’ve also had my own struggles being fuller-figured. From the moment we met Toni, she completely changed everything.
She is truly an expert in her field. Toni did our sizing, explained everything in detail, and personally helped us in the fitting room with so much patience and kindness. My mom had a lot of questions, and even when I started to get frustrated, Toni never once lost her patience. She gave my mom her full attention and treated her with so much care.
For me, Toni helped me find a bra that finally gave me the lift and support I’ve been needing — I walked out of that store feeling more confident than ever. I also learned more about bras and how they should fit in that one visit than I have in my entire life!
This was hands down the BEST bra shopping experience I’ve ever had. Toni is amazing at what she does, and Lane Bryant is lucky to have her. If you’re looking for someone knowledgeable, patient, and truly invested in helping you, go see Toni. She is the reason I’ll keep coming back.”
“Cassandra went above and beyond to get me fitted right. She is very knowledgeable of the products available and professional in her demeanor. She went out of her way to make sure I was satisfied and made appropriate suggestions.”
“I was getting incredibly frustrated with finding a decent pair of jeans and after trying a few stores at the mall, I was about to give up! I decided to give Lucky Brand a try before I went home and I’m glad I did. Dionne welcomed me into the store right away and offered to help me find what I was looking for. She was very friendly, inviting, and knew what she was doing. The process of trying on jeans can be overwhelming, but it wasn’t here. It was easy and fun! I highly recommend shopping here, especially when Dionne is working. I will be back.”
“First time that my husband and I walked into this store and Gary made our experience excellent. He helped my husband find the right fit and took his time listening to our needs. This is our new favorite store and will be coming back to this one specifically because of the great customer service.”
“They really went out of their way to help me with something they didn’t have to. Great customer service, and the people were very nice and friendly. The store is clean and well-organized”
“Excellent service. The kid, (glasses, curly hair) was extremely helpful and had each problem with a back-to-school moment solved before it developed.
Good sales.
Great place.”
“Love Whilden! The owner and salespeople were so supportive when I came in looking to update my wardrobe and was feeling a little lost about what would fit my needs. I had 2 people helping me (including the owner) and left with the best clothes for my style update. No one was pushy, only supportive. Thank you! So glad we have Whilden in Chapel Hill!”
“My recent visit to anthropology mediated all of my prior issues with this store. Historically I avoided shopping in store as this is the only physical location near me and any time I visited the employees were very...awkward. almost as if they were scared of me. I don't need employees to greet me or anything. That doesn't matter to me. But, in the past, the employees at this store were so odd.
Until my recent visit. Everyone was SO helpful and sweet! I had friendly conversations with everyone and felt perfectly comfortable! I found a few pieces I loved, and as I hadn't shopped anthro in a while, I splurged ?
I will say, the selections in store are extremely limited to all anthro offers online. I don't believe the store is too small, I just think they're not optimizing the space they have.
Overall, glad my experience went well and I hope my next visit is the same.”
“These are the nicest folks ever, despite having to close due to developer whims. Came in looking for a particular kind of top, left with an education in the power of kindness despite adversity. Much luck to your manager and employees in future ventures!”
“I know most skaters would say don’t shop here, but the staff is what makes it worthwhile. They’re humans too, just like the local skate shop. I don’t mind buying some tees from here or a hat, etc. Maybe not the best place to build a skateboard, but that’s not as important I feel. Thanks for the great service !”
“I recently visited this location twice in one week, resulting in purchases exceeding $400. The beautiful clothing was a major factor, but the outstanding customer service from Jamie and Autum was equally impressive. They exhibited a welcoming and professional demeanor, offering valuable suggestions during my visit. My experience was wonderful, and I am confident in my purchases. I strongly recommend this location, primarily due to its exceptional customer service.”
“The store is clean and organized. Everyone was working feverishly, yet they asked if they could help me find what I needed. My purchases fit perfectly. They even offered me a credit card, which I quickly declined. However, they gave me coupons and emailed more before I arrived home! They are SERIOUS about their promotions!”
“It was really fun to see the owners after 20 years! I met them when they were just young children. They were very professional. I loved the no pressure approach they both took. They had the perfect mix of helpful but no pressure. I will definitely be back !! Well done ladies ♥️♥️♥️Sandi”
“I had a fabulous experience on my recent shopping trip! I was pleasantly surprised to discover a great selection of products made from natural fibers. I ended up walking out with a gorgeous merino wool and cashmere sweater at a fantastic price point.
The customer service was exceptional—especially the fitting room attendant, who went out of her way to help me find additional sizes and styles that suited me perfectly.
If you’re looking for quality items and a truly enjoyable shopping experience, I highly recommend checking out Athleta!”
“Manager Jen and her staff of courteous associates made my shopping experience amazing. The sales area and fitting rooms were spotless, and I found everything I was looking for.”
“I really like Kohls and found amazing deals. At checkout I asked for gift receipts for everything. The cashier asked for how many people. I said I wanted a gift receipt for each item. Again, how many people will be receiving gifts. I grouped the gifts by recipients. When I got home and was trying to match gift receipts to recipients, the gift receipts were all the same. No information was given as to why this would be the case. Why can’t a gift receipt be given for each item?”
“I saw a dress I really liked online but have never even considered a Lily Pulitzer dress before so I thought I’d take the opportunity to try it on. I had my toddler with me and I was nervous to bring him in the store because “fancy dress stores” aren’t always ok with little ones (fair enough!) But all of the sales associates were extremely kind and even talked to my son. They were all so friendly and helpful!
They didn’t have the exact same dress but helped me find the shorter version to assess the fit. Thank you to those lovely ladies for all their kindness and help! I guess I’m a fan now!”
“I would like to complement the exemplary staff at this location, specifically Hannah and Anna. They graciously lent an artistic and critical eye so I could make the best choice for an evening ensemble. Their kind and joyful personalities made for a very pleasant shopping experience.”
“I made an order online and received the items very quickly, only took 3 days to deliver. I made the mistake of ordering several items too large and the return/exchange was very smooth, I left a note explaining what I would like to exchange and shipped those items back (which they provided a returning label) I was surprised that I had a package already delivered to me with all the correct exchanges, literally only took a week from the day I shipped to the day I got the new delivery. Very satisfied customer here!”
“The ladies that work there are amazing!!! You don't see such awesome customer service anymore. They can't do enough to help you and are always smiling. It is a pleasure to shop there! I'm very appreciative of them! The employer is very lucky to have them.”
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“I have been shopping here for quite some time, and thoroughly enjoy the selection and friendly staff! Haley makes you feel so welcome, and goes above and beyond to help you find proper fitting clothing. My MIL has been struggling to find a good pair of jeans lately, but Haley helped her find a pair yesterday! I definitely recommend shopping here, you will not be disappointed!”