“Joe and Mark were great ! These two are located at the University Place located on Estes in Chapel Hill. You could not ask for better customer service.Above and beyond !”
“These guys were amazing. I had a UV light screen protector that was on my screen REALLY good. I thought there was no way anyone could remove it. Not only did they remove it, they did it free of charge. Probably because they felt sorry for me. Would 100% recommend you go here for your phone repairs!”
10AM - 8PM
5428 New Hope Commons Dr Suite A, Durham“I had been a happy Cricket customer until ATT merger, when ATT destroyed 5 years worth of my info ( before tech routinely put everything on "the cloud". BUT Cricket kept its outstanding service, separate from ATT, and connectivity got even better (thanks to Matt which I hate but no longer has any hand in my actual phone and Cricket service). I had a first time bad ever experience at a different location (which is currently under reconfiguration).I am retired from 40 years career with a graduate degree and work that totally involved interaction with physicians, attorneys, community service planners, etc. In her area of expertise, Jailin Lisbeth is one of the most unknowledgeable professionals I have ever encountered. Her guidance as to what plan and phone would be best for my needs, combined with Cricket's continued technical excellence has me happier than I've ever been. I endured a miserable year battling with my Google Fi service, provided free by my son by adding me to his business account. Perhaps it's great for a million dollar assets company staffed by computer geniuses who trouble shoot the Google Fi horrors as easy as breathing. I prefer having few or NO TROUBLES TO SHOOT! Google Fi does whatever it wants, even when you're in the middle of an action and haven't hit any keys you haven't before. And you're left disabled to finish your task. My phone reception was so bad, if my calls weren't dropped the callers voice sounded like banjo picking, incomprehensible. Now I can go about my responsibilities free of rage meltdowns 3x/day.”
10:00 AM - 8:00 PM
201 S Estes Dr Space 200E, Chapel Hill“Bryce was wonderful helping big me Wii the the iPhone. On line a technician couldn't do it. It took Bryce less than 5 minutes. He knows more than other techno and/sales people I have encountered. Thank you.”
9:30AM - 8PM
3437 Hillsborough Rd #120, Durham“World class customer service from a wonderful bi-lingual gentleman who single handedly managed a store full of patrons with kindness, humor, and a grace that was a joy to witness on the day that I went to ask some questions about my screen protectors.Good job Sir, well done”
“I had a complicated situation involving 2 AT&T accounts I needed to consolidate, a deceased parent whose number I needed to keep temporarily, and a need to swap the living parent’s phone for the deceased parent’s newer phone… Jason was AMAZINGLY helpful, explaining options I didn’t even realize existed and walking me through the whole process with incredible patience!”
“Salesperson in this store was very professional and kind. I wanted to get a new SIM card, but my phone was too old. Even though the store did not have the SIM card in stock, the salesperson identified a very good in store only promotion, and took a picture of the computer screen about the promotion so that I can show that in another store. I had a very bad experience with another Boost Mobile retail store on N. Buchanan Blvd. So, I'd stick to this store for my future in-store purchases.”
10AM - 8PM
4010 Durham-Chapel Hill Blvd #200, Durham“This young lady Johaly made getting a new phone a very pleasant experience. I have been dreading upgrading my iPhone 8 for sometime now. But Johaly made this experience fun and informative! This was a clinic on how customer service should always be!! She was very knowledgeable about products and plans that best suited my needs.”
10AM - 8PM
5348 McFarland Dr, Durham“My experience with a technical support person at the AT&T store in Durham, NC was outstanding. The rep - Symeon - was friendly, personable, and very technically capable. He was able to solve a very complex problem that I had created by not properly understanding the instructions. I would give him, and his store manager, a rating of 10 if I could.”
“Went in with my mom to take advantage of the trade in promotions. Willam was very helpful from the start. He talked us through every question (no matter how big or small), which means so much to us since I have to translate for my mom. This was such an amazing experience! thank you so much, William, for all the help!”
“(Translated by Google) Whenever I come, Samuel attends to me. Very good worker I recommend it to everyone(Original)Siempre q vengo me atiende Samuel. Muy buen trabajador se lo recomiendo a todos”