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“I recently opened up an unusual account, which proved to be more complicated than anticipated. I was assisted by the branch manager who went out of her way to research the intricacies necessary for this particular type of account. She went above and beyond! All the staff were very pleasant and professional.”
“I’m gonna have to say this is the best damn bank I have ever been involved with. They sincerely care for their clients and the promotion of their financial wealth. Heidi is absolutely the best I will have to give her 10 stars simply amazing. I’m so glad I’m a part of their family.”
“Absolutely love this bank ! The staff are just amazing especially Terry such a helpful, kind person who always has a smile on her face and ready to help. Thank you guys so much for being awesome”
9AM - 5PM
3705 Federal Park Dr, Wilmington
Banks
“I just wanted to say that everyone at this bank location is wonderful! But I wanted to give a shout out to Neil!!! I sent my best friend into the bank to deposit my paycheck since I am disabled. I can sometimes come in but on my bad days I just can’t walk from the pain. I was getting a little cash back and forgot that was going to need me. I want you to know he walked out to check my license to verify me as the account holder! My heart was so touched by this that I will never forget his kindness. The world today is so disconnected and he proves that people do still look at for each other. Neil if you see this thank you from the bottom of my heart for being you!”
“We recently had the pleasure of working with Lindsey from Southport, nc with our closing. Her amazing customer service, communication and driven efforts to ensure a smooth transaction was priceless. She definetely made a positve difference in our opinion of First National Bank.”
“Beautiful Lady tellers with excellent hearts ❤️ ❤️ for their position. The men behind the glass are well manor and get you out in a hurry if you need to go somewhere else”
9AM - 5PM
1606 N Howe St, Southport
Banks
“Opened an account here a couple weeks ago. The staff was very knowledgeable and friendly, and were able to address any questions or concerns that I had. The process itself was quick and easy. Very satisfied with my service.”
9AM - 5PM
4320 S 17th St, Wilmington
Banks
“Great service everytime. Kat, Karen, Kevin and Betty are always sweet to me. Whatever I need to manage a business, they help me out and get me where I need to be.”
9AM - 5PM
5102 College Rd, Wilmington
Banks
“My husband and I have been with this bank since 2016. There has only been 1 time that I can recall that I was unhappy with the customer service, and that was in 2021 when I called in to speak with the loan officer on duty. The woman asked me a couple of questions, and proceeded to inform me that she could not qualify us for a home loan based off of the questions she asked; without ever asking for my name, or looking into my account. Her reason was due to the fact that we withdraw cash from our checking account weekly to put into our cash savings, she claimed it would be untraceable (although looking back at our bank statements, you could account for all cash saved). I don't remember her name, but I'm sure she's no longer there.Other than that, this bank has been wonderful, the staff recognize us every time.”
“I’ve been banking with Wells Fargo since 1995, and it was another name. I’ve never experienced any problems and both my parents were with them also, and they never had any problems that I can remember either, so that’s why I chose to bank with them. Also my brother and sister are with them too.✅”
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“I never thought I would get an account with BOA but I did partly due to it’s proximity;over the past two years I’ve become a huge fan of this bank and the staff at this branch. They have been extremely helpful to me and they are always very NICE, which carries a lot of weight. On a side note BOA is a great bank for dealing with a personal checking account being hacked, they are extremely fast to reimburse! They made an otherwise painful ordeal not so bad ,nothing bouncing etc . Brick and mortar banking may be obsolete, but prepare to be treated with courtesy and respect by the tellers and managers”