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February 2024 by Dawn Luker
Absolutely the worst shipping experience. DO NOT RECOMMEND.I took a package to this store on 2/16/24 and paid $25.51 for Priority Mail to ensure it would arrive by the recipient's birthday on the 22nd. (This was shipping to an address in North Carolina).For days there was no tracking information on USPS website.Finally tracking appears on the 21st, but no progress had been made on status and it was clear that the package wouldn't arrive by the EOW even.I called USPS and they stated that this package was not showing that it was Priority Mail, even though I had the receipt showing it was. Granted, she had stapled the incorrect receipt to the USPS tracking label she handed me and I didn't catch it until the next day. The receipt shows I paid $625, which I did not, so that was shady in itself. The USPS representative said that the store made a profit of my shipment, and she apologized because there was nothing she could do since it was not mailed at USPS. She suggested I call this store and ask what happened, which I plan on doing as well.DO NOT USE THIS PLACE!
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February 2024 by Bass Reeves
I have visited this business many times and it has always been a pleasant experience. The employees are very helpful and polite.
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February 2024 by Marcus Harris
The staff here is awesome! I'll definitely be back!
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February 2024 by Brian Lee
Horrible customer service. I believe their system is outdated as its very hard to get any information about your products that are being shipped through them. The employees do not seem to be trained in their system. UPS store up the road is a much safer and better option.
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February 2024 by Lisa Lopez
Friendly & fast! Very honest and reliable when it comes to shipping out 100 packages a week for our small business
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February 2024 by Dave Bussard
Good service and fiendly.
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January 2024 by Walter Brown
Horrible customer service and can not reach them by phone since they don’t pick up the phone all day. Don’t support small businesses that don’t even want to do the job they signed up for.
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January 2024 by b cruz
great service and great staff
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October 2023 by Jessica Smith
Extremely nice employee who has checked prices for me and given me the best deal available. I’ve used them multiple times and have had great service and packages always arrive to destination quickly.
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September 2023 by Tommy Jane
NO STARS!!! This happened a few months ago....I spent almost a month accumulating documents for child support assistance to be mailed from this location to Fayetteville, NC only like 25 miles. I had the large envelope addressed, sealed and ready to go. The lady said that it would be cheaper to mail it in a flat rate envelop. I said BET do it! She said "I'll take care of filling everything out. Almost a month and a half go by, and I call the child support agency. They state they had not received anything. I go back to this location and asked if it was mailed. She said yes that come in goes out USPS. And asked me if I had the tracking number. At the time I didn't. She said they don't keep records of tracking numbers and if I had the number, she could track it down. I did find my tracking number. I looked up the number on USPS and receipt. The info states that the number was created and that was it. No other location is listed.... IT NEVER LEFT!TERRIBLE. TERRIBLE. TERRIBLE!!!It looks by the review I am not the only person that has experienced this...........
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September 2023 by Samantha Lloyd
Unfortunately I have to give this one star. Do not drop off here. They do not care for your packages. I dropped off my package on the 28th. Nothing updated with tracking on the 29, or the 30th. I went there on the 31st to see what happened? Does she know where it is? Did it ever leave their store? The first thing she stated was " Didn't you read the bottom of your receipt?" I'm thinking why would I need to do that? It states.. NOT RESPONSIBLE FOR LOST, STOLEN OR DAMAGED ITEMS!!Wow!! Really?? Seriously?? They have no intentions on seriously caring for, mailing or being responsible for your package. I have dropped off here for years and never an issue until now.. Will never go back there again. You only have to screw me over once. Be forewarned!!
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July 2023 by Willie X
Awesome Customer Service!I have seen people be very rude to this lady and she handled it very professionally. Highly Recommend!
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July 2023 by Nyeesha Harris
I love this place more than the Post Office! Customer service is always S T E L L A R!
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July 2023 by mike bernier
Awesome place to ship your packages from! Customer service is top notch and they do a phenomenal job packaging your items. I’ve been using them for almost 5 years now, definitely saves me time and money while making my company look good. Highly recommended. Keep up the great work!
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July 2023 by Jenna Stoddard
Maybe I just caught them on a bad day but the lady at the counter was rude and the box cost me more than twice what I usually pay when I send a small package. I’m just going to go to the post office in the future. I’m willing to pay a little more for a more convenient and pleasant experience but this was uncomfortable.
