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January 2024 by paul merrill
I was a member of this gym about a year and a half ago. At the time, it was a very good gym, they usually had some1 working the front counter and if not then some1 could be reached by phone. I stopped going to the gym and when I tried to get someone on the phone to start my membership back up I couldn't. I had to drive to the place to try to find some help. A sign on the door said to call Tina at such and such number. I did this, left a message. She got back to me quick, however when I began trying to get my membership started again, she informed me that I had about a years membership due. Funny that as I was paying monthly, to which I was told they never had a monthly membership, a blatant lie if ever I've heard one. From the other reviews I've read now, it seems that this place has steadily declined, I would suggest elite fitness half a block down the road.
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December 2023 by Soto Soto
Lets Gooooo!
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November 2023 by Samuel Pyle
The equipment needs to be fixed not enough 45 plates and only one set of each dumbell weight but it is ok
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July 2023 by Tiffany L
Place is dirty and ac is broke
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June 2023 by Tyler McLamb
It’s nice having someone at the desk whenever I come in now in case something happens but the new guy has zero people skills or personality. The last few people have always interacted with the members but this new guy, that’s not gonna happen. Not even a, “have a nice day” or “how’s it going”.
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June 2023 by Maria Lopez
do not go here, i've been trying to get in contact with someone to cancel my account and they just never answer, they dont have a customer service number either.
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May 2023 by Google user
It’s nice having someone at the desk whenever I come in now in case something happens but the new guy has zero people skills or personality. The last few people have always interacted with the members but this new guy, that’s not gonna happen. Not even a, “have a nice day” or “how’s it going”.
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May 2023 by Holly Eakes
Customer service and honesty is non existent by management at this location. I was charged an unauthorized fee in addition to the monthly membership. I called the number listed for the gym and was told by the rep that an email was sent out on March 22nd about the fee. I advised the rep that no one ever asked me for my email when I signed up for membership therefore I was never notified. The rep read off an email which was not mine therefore I asked for a refund being that this was an error on their part. I was told to call the manager Tina, who was very nasty and barely let me even explain the situation as she kept over talking me and I had to keep asking her to let me talk. Tina started the call off by saying she had heard that I wanted to cancel my membership but that I Refused to bring back my key fob and they would need that back because their fobs are expensive. (Very professional for a manager to start off a conversation with a customer with false accusations). I never refused, the rep at the gym said that she was leaving at 1:00pm and if I couldn’t be there by 1:00 then I could leave the fob on her desk with my name attached. She then said if I couldn’t bring the fob back that a $10 fee would is charged. The conversation with the rep ended by me telling her that I’d be dropping the fob off with my name attached to it. Tina then proceeds to say it was not their responsibility to make sure that they have a correct email address. Hmmm… no one ever asked me for an email address to put on file… so obviously they just plugged something in. She continues on with its not their responsibility to make sure the information is correct… really?!? Most legit businesses do verify with a consumer that the information they have entered into their system is indeed correct. I tried to explain to her that obviously something was done wrong at registration being that I was never asked for an email yet there is an email entered into my account that is someone else’s name… her response was that her staff members do everything correctly because she checks on them. Hmm that’s odd being that Tina was not there checking on her staff member when I was registered for membership. I suggest finding a gym with better management that has people and customer service skills.
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April 2023 by Lauren Bridgers
Gym needs a few up grades. A few investments would go a long way Please please get a whole new rack of dumbbells. Maybe upgrade the lighting.
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April 2023 by kimberly waverly
What I like and don't like about this gym. it's not packed you can get in and get out. They do need to do dusting. They do need to fix things in there..but it's ok.
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March 2023 by Caleb Green
(3.3.23) Fitness NC isn't perfect folks —But …- For a 1-person membership you only pay $15 (+$5 monthly to bring a guest) a month | lowest priced membership I ever had- I guess the owners/management read these reviews because there is always ample cleaning supplies available- There typically is someone manning the front desk when I come around 5pm on the weekdays-The only thing that could use improvement is the actual weights themselves and some of the machines that are worn out/outdatedThanks Fitness NC Team
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February 2023 by Javier Tlacxani
Good gym at a affordable price highly recommended it and is 24/7
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December 2022 by Dan Ramos
I come here from time to time when visiting family ( I am from out of state ). Decent gym for a quick fix . Always had a good experience here
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June 2022 by Dmitri Slavin
Great gym with everything one would need to get yoked. From the clean equipment, up beat environment and friendly staff to the “loading muscle” sticker (hilarious).Cameron is the man and puts that entire place on his back, keep up the good work man.
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April 2022 by cassie briggs
Absolutely horrible customer service. Good luck catching someone that works there. Can't tan because no one is ever there to let you in. The gym will be 58degrees at 5am and 75degrees at 5pm. And you're lucky if you can find cleaning supplies to wipe down equipment. Then they pull a maintenance fee from you that is never discussed. This maintenance fee is supposed to go towards fixing and updating equipment but I have yet to see any changes.
