March 2022 by David Grindstaff
As a Truist banking customer, working with Wells Fargo at this location was possibly the worst customer service experience that I have ever had, TWICE! With the passing of my father I was forced to experience the complete lack of compassion and outright rudeness that has come to define from my experience the Wells Fargo of Burnsville, NC. I have several friends that work for Wells in my hometown of Charlotte that have been kind, considerate, and always willing to help during these times. The Burnsville location has none of these qualities and due to one employee specifically, Deborah/Debbie, has really put a bad taste in my mouth for retail banking at Wells Fargo. Perhaps being devoid of common curtesy for elderly customers, my mother who suffer a stroke last year and is relegated to a walker, is due to the fact that banking competition is thin in a rural mountain town but that is no reason to be rude to someone, make them wait for 45 minutes only to tell them in a most aggressive, nasty way that they will not be able to help us due to "protocol". Debbie simply didn't want help and became aggressive when I asked her to call the person responsible for the branch.I was willing to let that go and deal with my local Charlotte locations, which I must say the Highway 51 location in Charlotte was more than kind and supportive during this time, but unfortunately, I had to deal with the branch one more time since my mother still has her checking account with Wells. I scheduled an appointment online as is mandated by Wells, another off-putting exercise showing their lack of customer focus, and once again found myself on the other side of a phone call with Deborah/Debbie only to have her hang up on me at the end of our call when she realized that she had failed to read the notes that were plainly put into the on-line appointment request. She refused to understand that all we needed was to have paperwork from Wells Fargo notarized. A simple, straight-forward request. She interrupted me with comments about possibly needing a "medallion" and insisting that I give her the title of the documents. She again showed such contempt and unpleasantness that I just asked her to reread the appointment request so that I didn't become anymore enraged that I had already become. I hope others in Burnsville will realize that there are other options in banking, TD Bank, for one comes to mind and that all Burnsville banking locations do not offer the same ill-mannered, sharp, and unpleasant customer experience that Wells Fargo seems to excel in.
