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September 2023 by Katrina S
DONT HIRE THEM. So the movers themselves were fantastic. It’s anyone who works the office that sucks. I have this TV. It is not mounted to a wall. I have no idea why because i hired them through a brokerage company but it’s cost 450- not to ship - but just take off it’s stand. The reasoning is something about liability but once again non idea because these guys refused to talk or anwer any questions. I can only assume it’s because they are treating it like a wall mounted TV and charging for risk of damaging the wall. But i don’t own a wall mounted to. It’s held inplace by 2 screws on the back mounted to a stand. Also they didn’t remove the tv they used a 3rd party contractor. But i called them and they had no clue where the 450 figure came from. But that would mean that this company has incentive to pretend like your tv is mounted to a wall and gas light you so they can charge a ridiculous fee to remove it.
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November 2022 by Elise Scott
DO NOT USE NEW WORLD!! I would give negative stars if I could!!I have moved a few times and I will say this was the worst! We had damages to our stuff and to our home.We had our items stored for a few months and they clearly didn’t care about them - we had bent/broken desks, lamps, bookcases, etc. The movers who moved our items into our house were incompetent. They stacked boxes on top of one our TVs. They left marks all over our walls. They tossed boxes around and acted with no care. They didn’t even cover our front door so they damaged that as well. We brought up our frustrations to the head guy and his response “well stuff like this happens” What?!? This was our third move with a company and it has been never like this!Please find someone else to move your items and stay FAR away from New World Van Lines!!
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September 2021 by Lisa LaCroix
Please use with caution. If they steal from you that won’t cover it unless you video tape the packers. The packers broke several pieces of furniture. They folded items that aren’t meant to be folded and stuffed in boxes. They packed on our dining room table and scratched the finish. They complained about tip in front of you even when it was several hundred dollars.
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September 2021 by Lisa LaCroix
I do not recommend NWVL. They broke multiple pieces of furniture. Scratched our brand new dining room table and then took permanent marker to it to show me it would fill in the scratches. I was shocked someone would do that without asking. The packers stole $1600 worth of my son’s belongings but refuse to compensate us. They said if you don’t video tape their packers, they won’t cover what they steal. The don’t seem to train their staff. They just shoved breakables with everything else. They complained about their tips while I was standing there. They complained about their salaries in front of me. Very unprofessional.
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September 2021 by Amanda Burgess
While no move is without it's quirks, New World strives to make the transition as smooth as possible. My husband has been a contractor for 2 years here. We take great pride in our work. We strive to help our customers any way we can. Absolutely love this company!
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August 2021 by Neria Baldwin Bruce
Horrible experience! Absolutely poor service for corporate moves! They take the money and run! Once they receive the check from the corporation, they do not communicate with you and follow up with you regarding the claim for the items they damaged and lost. We had to jump through hoops, produce pictures etc before we could get a claim going. They make you do all of that documentation just to tell you that they don’t cover the cost for your appliances that they damaged when t
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June 2021 by Gilberto Alicea
My place of employment Quality work if doing corporate moves.
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April 2021 by Shelby Graeser
Over the last two days I’ve had three men packing my home up in preparation for a move to Texas. I was stressed to the max until these gentleman came in and made it look so so easy while working so hard. I can’t thank them enough for taking all of my stress away and completing such a big task. I’m not sure of all their names, but major kudos to the three men who were on Quantico VA this week. Y’all are amazing.
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September 2020 by Anthony Solano Jr.
great facilities great people thanks for letting me use your lot for my shuttle thanks for the hospitality
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June 2020 by Eddie Watson
No New World is absolutely the worst company I’ve ever worked for. Can explain in paragraphs or a book if needed.
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August 2019 by cliff rausch
Fast and awesome. The pulled 1/4 of the trailer in household off in like 30 minutes. Very careful and overly polite
