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March 2024 by Jessica Bergeron
Ericka is amazing, I can’t recommend her enough! She really listens to your needs and wants, and gives the best scalp massage you’ll ever have.
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March 2024 by Amber Doby
For a business with such a strict cancellation policy , they cancel on you frequently.
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February 2024 by Steven Yeager
I moved almost a year ago and this new place I’m going to is way different from my original place in PA. This place has canceled 3-4 times. The last time I was parked in front of the business. They charge you $$$ if you cancel but there’s nothing if they cancel on you. After making a scene they offered me an enhancement (which I don’t use). My following appointment, they texted me with my appointment and the “technician” what I thought was a typo, it wasn’t with the person I set the appointment with. I didn’t want that person because I’m tired of getting a one hand massage because it’s so cold in the building.I find it amazing how different offices treat their clients. It’s almost like highway robbery @ this place.Try to cancel your membership is impossible. The wife has had it with this place and tried to cancel her membership and was told that all they can do is put a hold on it.If you want to look forward to a massage and constantly getting canceled and having disappointment, this place is for you!
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December 2023 by Yvette Woodard
The message was awesome. My attendant was great
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December 2023 by Syreeta D.
My massages were great by Dominic but the customer service needs some help. Meaning this location needs to actually answer the phone. I had to make a 20 min drive-up there because I kept being put on hold until I hung up. I would call back and the same thing would happen. When I go in person, they are not rude, but could use more front desk staff for sure.
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November 2023 by Toni Revels
Erika is new to the Burlington store, and she is the best! She creates an atmosphere of relaxation and provides the therapy I need. I can’t wait to see her each time, and I’m always happy I took time to take care of me! Her massage technique and attention to detail has really moved my physical health forward!Thank you Massage Envy and THANK YOU ERIKA!!
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October 2023 by EDITH WARD
Sandra is the bomb.
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August 2023 by Umbrella Investments LLC
Customer service is daunting. Very nonchalant to customers needs. Front desk lady is not pleasant to say the least. Most unpleasant appointment experience ever in massage parlor.
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July 2023 by Bradley Best
I really shouldn't Give this star at all but the review platform obviously is a little more lenient than reality. My mother had an awful experience and hearing about it drove me to take a soap box for this review. She booked an appointment over the phone on Monday for a following appointment Wednesday at 4pm. At that time no one asked her for any payment or credit card necessity to book this appointment. Some random person unknown to her of any employment with massage envy calls her asking for a credit card over the phone even it being Her first time ever acquiring any service from the company. Threatening to cancel her appointment the day before date of the appointment if she would not surrender her credit card info to some unknown caller from who knows. She replied that the credit card info would be given at the time of arrival. What person in their right mind would surrender any payment before any service or to any incoming call. So upon arrival after a 45 minutes drive was turned away and made known that her appointment had been canceled due to no card info being on file and still no service was receivedSo needless to say if we should have obviously read these reviews before because obviously a company requiring payment ahead of service isn't adequate enough to perform the services that they pretend to render. That 3.6 review grade says it all. Good luck to all who dont head these warnings and red flags.
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July 2023 by ROBERTO CID DEL PRADO
WORST PLACE - SUPER BAD CUSTOMER SERVICE. They have cancelled my massage 3 times, 3rd time they cancelled because the masseuse was sick and didn’t know when she would be back.. I asked for a manager, well there was NO manager, I asked for my money back and front desk suggested to call corporate because there are NO Refunds . DO NOT WASTE YOUR MONEY HERE. Read the reviews and you will see I am not the only one. Horrible experience !!
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May 2023 by Johnna Stanley
My 5 stars is for Ashley. I have been a member at ME Burlington for several years. I personally prefer the facial to a massage, not that I don't like a massage, but the facial is so relaxing. I have tried multiple estheticians; some were good or ok, and some were not. Ashley has always made me comfortable, and I just love her personality. and finally told them I did not want to go to anyone else.A few months ago, they raised the membership yet again and I sadly had to cancel. I could no longer justify the increased cost and expense. The one thing I will definitely miss is my time with Ashley and my facials that I have come to need. Maybe one day I will renew, and I hope Ashley is there when/if that happens.
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May 2023 by Megan Plummer
I recently moved to Burlington and needed to find someone new for my massages. 2nd try I got DeAngelo and I've been back 5+ times and he just keeps getting better and better. He is amazing and I'm so happy I found someone that does this well.
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March 2023 by Amanda Lai
if you want the best experience ask for Erin. She is the best!!! I’ve never felt more relaxed and comfortable with anyone else. She truly has healing hands and she is highly knowledgeable in all types of massages. You will definitely feel amazing afterwards!
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March 2023 by Annalisa Grate
Erin is so awesome. She's thorough and she gives off an aura off peace. I definitely recommend her if you're looking for a massage
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March 2023 by R t
Very happy with Gabi today! She was very accommodating and reassuring to my specific needs with a serious neurological illness and made notes for future visits in my portal for any therapist I see there so they are aware . Tay ,Erin, and DeAngelo good therapists as well.
