Lowe’s for all of your home improvement needs. Customers appreciate the wide selection of tools, appliances, paint, gardening supplies, and patio furniture available at the Burlington, NC store. The staff is friendly and helpful, with employees like Roy and Lisa providing outstanding service, offering expert advice and making checkout smooth. Samantha from the kitchen department was praised for helping customers find choices that matched their budget and style, making the process stress-free. Shoppers also noted that associates acknowledged them as they moved through the store, creating a welcoming environment. One employee, Tracy M., stood out for his excellent customer service, greeting customers warmly and assisting with purchases in a friendly manner. However, some customers find the personnel shortage noticeable, especially at checkout, and the return policy can be frustrating due to discrepancies between online and in-store inventory data. Despite these minor issues, Lowe’s is considered a decent store with helpful staff who work hard to assist customers, making it a good place for DIY projects and home improvement needs.
I had gotten an email that a dishwasher I ordered from Lowe's online was ready to pickup at the Burlington store, but it wasn't actually in the store pickup area for me when I arrived to pick it up. Michael, the Assistant Store Manager, went looking in the back, but it apparently wasn't sent to the store by the computerized... read full comment
March 2026
I don't think I've went here in a long time, not sure why it's asking for a review. I will say this, they have what you need, and I think that's about all one needs to know.
March 2026
Lowes was good. I looked up what I needed on the lowes app. And it said they had 14 of them. Went and picked it up. No problems at all.
