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September 2023 by Rebecca Nogues
Had an awful experience that ended in tears. I brought a beautiful 10k genuine gemstone chain in to be fixed, it was fixed on the spot, however after getting home I realized the gems were put back on backwards. No biggies I thought and went the next day to fix it again. The owner was a complete smug j**** Acted like it wasn’t his fault and as if I didn’t know where it was broken and fixed. I’ve had this chain over 30 years, trust me I know it. Here is the handy work from the “repair” I now have to have a real jeweler make a whole new link as he blasted a hold through the jewelry and either completely fried the fragile 10k gold or used something other than gold. He de valued my precious heirloom jewelry. I should have known better than to let him fix it after being so egotistical about his fist mistake. Don’t trust this guy with anything valuable.
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August 2023 by Braulio Chavez
Had a wonderful experience they are very nice and sweet. I went for two repairs and they did a extravagant job, I am very pleased and their jewelry is beautiful too.
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March 2023 by Tracy Mitchell
Did an excellent job on my wife's rings.
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March 2023 by Marie Mitchell
I took my granddaughters earring that needed the stone put back in. ( I had the stone). The woman that was there presented me a repair envelope, told me to fill it out and sign it. While I was doing that, she told me it would be 35.00 to 45.00 for the repair. She didn't even look at the earring to see what work was needed. I felt like she just wanted me out of there. They won't be bothered by me again!
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March 2023 by Quan McLaurin
My family brought a $10,000 ring here, and the jewelers did not return the original ring or diamond back, but instead gave her another one of lesser value. They are trying to deny their poor business practice and have not adequately responded to her requests for resolution. She showed them a photo which clearly indicated that the ring they gave her is not the one they returned. This is unacceptable and they should not be trusted with your valuables.
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March 2023 by Lauren Harris
Was looking to get some work done on a piece of jewelry but when I brought it in I was skeptical. Based on other reviews I think choosing another jeweler to do the work was the right call.
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March 2023 by Glenda C
I’m so upset, took a $10,000 diamond ring to Lane Jewelers, three week later, they tried to give me a ring in a Totally different color and one size too little. For almost three months, it’s one excuse after another; we gave them the gemological report, but still the owner is asking us to take his word that the diamond he claims is ours, is ours; he also says diamonds have decreased in value since my husband purchased this one for me 18 years ago, then he stated manmade diamonds are just as valuable as natural ones. He told us today that he isn’t willing to pay another gemologist to come into his store and appraise my diamond. If you have had problems like this at Lane Jewelers, please DM ME; if you know a lawyer who can handle this DM ME.I didn’t want to post anything like this but after 3 months, I want my wedding ring. My daughters bridal shower is in a week, and where my beautiful diamond is, Only God knows!!!
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March 2023 by Glenda C.
I'm so angry, took a $10,000 diamond ring to Lane Jewelers, three week later, they tried to give me a ring in a Totally different color and one size too little. For almost three months, it's one excuse after another; we gave them the gemological report, but still the owner is asking us to take his word that the diamond he claims is ours, is ours; he also says diamonds have decreased in value since my husband purchased this one for me 18 years ago, then he stated manmade diamonds are just as valuable as natural ones. He told us today that he isn't willing to pay another gemologist to come into his store and appraise my diamond. If you have had problems like this at Lane Jewelers, please DM ME; if you know a lawyer who can handle this DM ME. I didn't want to post anything like this but after 3 months, I want my wedding ring. My daughters bridal shower is in a week, and my beautiful diamond is, Only God knows!!!
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December 2021 by Mary M.
My husband bought me a pair of earrings for Christmas from the "Gates of Charleston" Collection. Though pretty and unique they did not dangle and got stuck in the setting so I wanted to return them, and they were a bit more $$$ than I usually like to spend on earrings. When my husband bought them, he was told by the sales lady that they could be returned. What she failed to tell him is that they can be returned for store credit only. After much searching I did find 2 pairs of silver earrings, and since they did not add up to what the original earring cost, I was given a gift card for the balance. Service was really slow, we had to wait about 30 minutes for the earrings to be cleaned. There were quite a few other customers in the store getting watch batteries or watch repairs so I think this would be a good place to go for that sort of thing. I got a weird vibe from the sales person who made a rude comment to me when I told her I seem to be losing my earrings frequently lately. I will not return. My husband might, since he often needs his watch band repaired or battery replaced.
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December 2021 by Jennifer VanSchoick
Bob is such a pleasure to work with. I wanted to replace my wedding set after 31 yrs. I know what I like but not necessarily what I wanted. He gave me some great ideas & made adjustments to make it something that I love. He also worked out making it fit in our budget. I highly recommend Lane Jewelers.
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December 2021 by Keith Roberts
Friendly staff honest prices professional work on your jewelry repairs
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December 2021 by Emerson Dickey
Beautiful jewelry and good staff. My wife was in tears with her gift.
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October 2021 by MJ C
Earlier this year I had most of my jewelry inspected and repaired. I had a few pieces that were 30 years old. They let me know those pieces were quite delicate due to the wear. One of those pieces a 10 k gold bracelet was quite sentimental. The jeweler fixed the clasp and let me know it was delicate and still wearable but take it easy. I truly appreciated their service and advice. Also loved getting the free cleaning.I found them to be truthful and reliable.
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October 2021 by Eric Massey
Awesome staff, I walked in with a repair and they stopped what they were doing just to help me!! All other places would've wanted me to leave the piece for however long until they could get to it. I browsed around and found an amazing ring while I waited and got a heck of a price on my repair and ring!! Highly recommend this store!!
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October 2021 by Aimee Gerringer (Aimee Long)
I felt taken advantage of and will never have business with this place again