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September 2024 by Dale Long
PLEASE STAY AWAY FROM THESE PEOPLE AND DONT GIVE THEM YOUR MONEY! Bought a master cylinder for my 64 Impala last week and the mechanic couldn't get it to work, so we bought another one from Auto Zone and it worked fine. I called Hubbard to return the defective cylinder for my money back and they refused to accept a return or give me a credit. They won't be on business for long. Horrible company!
The response from the company is not true. We told the customer service woman that we put the part on and found it wasn't working. She told us they would not take it back because it was put on. Thats how we knew it was defective, by putting it on, and getting another one that worked. She still said there's nothing they could do, so we told her we would let everyone know what happened in our review, and her response was, Ok, do it! I believe her name was Mary. Stay away from this company as they do not stand by their products.
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August 2024 by Tina Davis
Great place to get impala parts!!
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August 2024 by Matt Beyer
Ordered headliner tacks strips for a 64 Impala. The item cost $38.49, but the shipping cost another $33.64. It’s only about 3lbs of merchandise in a small box. That shipping price is insane! On top of that, they continue to call my phone every couple of months to ask if I want to buy more stuff. Well, those unsolicited phone calls earned you a negative review. Please leave me alone.
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May 2024 by Guillermo Cano
Waiting on part for 3 weeks then asked for refund another 14 days smh they're going to loose customers?
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April 2024 by Ray Brown
I made two online purchases (10 minutes apart) after they were close on a Friday night. Two wire harnesses and a gasket. Total weight about 3 lbs. I called them at 8AM on the following Monday and asked them to please ship my order in one box to save me shipping money. The women said she had my phone number and would call me back. They never called. I waited 4 days and I called them back. Got a women again and I asked her if they shipped my order in one box? She only said it will arrive on Friday. That day a package arrive from the post office (not FEDEX). Then the next day another package arrived from the post office (again not FEDEX). They charged me $44.27 for shipping and handling on each order or $88. I took both small boxes to the post office and asked them the mailing cost from their zip code of 27215 to mine 84003. Their mailing weight was on their label. (1 lb and 1 lb 13oz) Hubbard spent $8.85 and $13.60 to ship my two packages to me. They could have saved the customer money but they wanted to more money. I just ordered front disc brake kit for my 64 Impala from another vender, about 60 lbs, and their shipping and handling was $70. I will NEVER order from Hubbards Impala again.
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March 2024 by John eye
So far great experience! Mary is great to deal with!
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March 2024 by Sam Johnson
Gonna be a honest post here , when i first ordered my bumpers for my 63 i went off of word of mouth to use them and i don’t regret it , at first i was a bit worried because of the reviews of some but what people are confusing them with is bobs impala , that place went out of buisness people assume it’s hubbards i was one of them . there customer service there sales where great mary , bri where awesome in helping me get my bumpers in a timely manner , people fail to remember it’s hard to get a stock of impala parts now days but they did the best for me without question . thanks to the team and hubbards impala i look forward to more business
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February 2024 by evelyn a
False advertising!! Drove all the way from Atlanta and was closed. Arrived at the location on Saturday at 9am and waited for over an hour and no one showed up.
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January 2024 by Stage1
It’s been great dealing with them on multiple purchases! Great customer service and knowledgeable staff. They get an A+ from me!
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January 2024 by Chad Roberts
We need a negative star option. Horrible place to deal with. Sold me parts that aren't in stock. They claim their vendor is out of stock. Then why would they sell it to the public? Sent email about the missing piece, it took over 2 weeks to get a response. I replied to that email 2 weeks ago, and sent 2 new ones, all with no reply. This place is an absolute scam. Avoid at all cost.As you can see, they sent a reply. Wishing me luck to get the rest of my parts. It's right down there in black n white.As much as you might want to, don't do it.Best of luck getting my parts they said. ???They have completely stopped communication. I have reported them to the BBB.
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January 2024 by Emmanuel Frazier
Being using Hubbards since the early 2000s… great prices and quality parts.
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January 2024 by Sandy Graham
Order number # 601299 On October 09, 2023 I purchased a vinyl top for my 1972 caprice custom. I chose white because it was the only color that the website said was in stock. After i checked out i received an email stating that my order would be shipped out within 1-2 days. On October 10, 2023 i received an email from Hubbard Parts employee Mary stating that my order was with a vendor and production time would be 47 days. I called and spoke to the employee Mary stressing the fact that I was unaware that this item was not in stock and would not have purchased if i would haven known that this was going to be the process. I then asked if i could cancel the purchase and she stated that the item was already in production and that i couldn't cancel. On December 4, 2023 56 days after i purchased the item. I called the Hubbard parts to get an update on my item they told me it was still in production and would take another 20 days. I explained once again to employee Mary that this was not acceptable and that i wanted a refund and she explained that i couldn't have one and that I would have to wait for the vendor to finish production.
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November 2023 by Mustafa Salem
Best place for impala parts. Great customer service and very decent prices…
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October 2023 by Wayne Clevinger
Ordered what was advertised as a door lock/ rod clip set for a 63 impala. they charged $12.01 for the clips and $19.49 to ship. The clips were the same cheep ones I got from Amazon (15 clips for $6.00, with free shipping) Neither clips from either vender fit. I would never buy from Hubbards again because of their high shipping in addition to sending parts that don't fit!
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September 2023 by James Beard
Ordered parts they looked them up sent me the wrong parts I had to pay to send them back very bad customer service I would not recommend
