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October 2023 by Emerson Swinford
Don't go here expecting good or polite service. The lady there was rude and bothered that she had to help me or anyone. Despite the website saying they do expedited passport renewals, she said they do not(?!)... but I could mail it from there, ok? Better change your website fed ex or train your staff! Avoid this location, anyway.
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October 2023 by Madison Jones
Have tried to ship something here on three different occasions and they have been closed during posted business hours each time. No one answers the phone either.
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August 2023 by Nancy Gamble
Had an extra dose of help from Cass today. Great Office location to find while I am on the run and in an unfamiliar area. She had my papers emailed, printed and scanned in the same amount of time I took to do the email. Thanks again Cass. You are an asset to your employer.
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May 2023 by James Dominguez
0 Stars… First let me just say that almost every job I’ve had I was in a public facing position, one of which was 5+ years in the service industry. I say this because it’s due to this experience that I ALWAYS treat anyone that I have the chance to interact with that is working with the public with the utmost respect, kindness, empathy, and patience. But this was pushed to the limit today over a return label… We’ve never had to print out a return label as most companies either have one already in the package or send one by mail, but we thought this would be no biggy, and went to this FedEx site to at the very least find out how to go about printing it. Well when we walked in there was already an elderly lady at the counter and at first we got behind her, then we noticed there was actually another counter specifically for printing labels. So we followed the instructions to the best of our ability, forwarding the attached return label from our email to the email listed in the instructions and receiving a code that we were to enter into the printer. Well it was at this point that we either messed up or missed something because we weren’t prompted to enter the code and didn’t see any option to take us to the page to enter it. So we got back in-line, behind the same elderly lady, and that’s when I noticed how the employee was treating this woman. Another 10 or so min go by and they wrap up then the elderly lady turns to us, greets us and apologizes. We told her not to worry about it, but I should have known that our interaction wasn’t going to go much better. This employee was rude, snide, rolled her eyes multiple times and acted like we should know how this process goes. We told her from the get go that we just needed to print a label, and after the blatant disregard for a modicum of decent customer service her final blow was when the label was printed and she just stood there looking back and forth between my husband and I and finally snidely stated that she needs the package… At this point my husband has taken over because she’d made my anxiety flare so I was panicky, but as I told her at the beginning of our interaction we just needed a label printed my husband told her once again. She shook her head, rolled her eyes and replied with an annoyed, drawn out, “Okay…” I couldn’t bite my tongue any longer and I didn’t want to cause a seen so I turned to my Husband and stated, “WOW, what’s with her attitude from hell…” Then we walked out. This girl was short, white, with brown hair and worked day shift, so I suggest going somewhere else during that time if she’s there or waiting until she’s not. Horrid service…
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May 2023 by Dor Levi
I have seen lots of fedex locations, well done-Worst service I had in any state.Poor customer service
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March 2023 by Mia B
Didn’t Open at 9 am like site says it’s supposed to. I called to confirm hours and the lady was rude.
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December 2022 by frank moody
Don’t bother coming here, you might as well ship your packages with a carrier pigeon. Most uninformed, rude, and disrespectful retail staff I have ever encountered. Their ineptitude knows no bounds. Scheduled for 10 packages to arrive the day after Christmas as I would be out of town. Spent 2 hours on the phone sorting it out. Was assured by Lola that the packages would arrive on the 26th of December, only for all ten packages to arrive the 22nd, 23rd, and 24th, and most have been stolen or damaged. Thanks FedEx, expect a call from a lawyer soon, emails have been written to your CEO fedex account. Hope the necessary action is taken to ensure better treatment of your customers, because this store is terrible and an embarrassment.
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December 2022 by BenJ
Kristen was very busy but helped me quickly ship my package, they could really use another employee at this location near closing time so they don't wear out an awesome employee like her!
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December 2022 by Shawn Patterson
Rude customer service 11/30/2022, not recommended. Not what you expect from a fedex employee
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July 2022 by Vale Perez
Say they close at 6:00pm got there at 5:30pm and they were already closed. Had a heavy item That I had to carry back to my car.
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June 2022 by Peter Driscoll
I could walk my item to the destination 400 miles away faster then they overnight or 2 day ship. Overpriced carrier service and flat out slow.
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February 2022 by Nate
Broke my TV I bought from someone else. Otw today
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January 2022 by J E
I don't understand how FedEx can be so unreliable in comparison to USPS or UPS.
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December 2021 by Jessica Reo
I was thoroughly impressed with this location. There was a single employee working, Will, but he was in training. He was efficient and friendly. There was a steady line while we were there but he handled it like a professional. My Aunt and I were shipping 2 suitcases (~40/50 lbs each), in boxes, across the country and he was very helpful with making sure it was packed right and taped correctly. What stood out the most to me was this:I called beforehand to ask a question. Will answered the phone and answered my question. Very polite and even though he wasn't 100% sure of the answer (it was random and likely not known by a lot) he found out for me. I told him I'd be right in. I was loading 2 extra large suitcases and boxes into my SUV and assisting my 81yo aunt when he called me back. He informed me that he was going to be leaving for lunch soon but wanted to make sure he was there when I got there. I was only 4 minutes away and he said he would wait to go on lunch! I was impressed and having worked in customer service I know how it is to wait around. When we got to the store I saw he was 'in training' and I thought wow! FedEx made a smart choice to hire him. I hope this review really reaches someone.Thank you again, Will, for helping us and providing excellent customer service!
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December 2020 by Savithri Venu Gopal
Horrible service. That lady at the desk was standoffish and when the transaction is completed she didn't give me a tracking number. Gave me a receipt with no tracking number or reference number. I don't know where my package is. I'm gonna have to go tomorrow first thing when they're open to find out where is the tracking number for my package. My word!!!!!
