October 2023 by Late2DaGame BeddaLateThanNevR
This store is always very clean, well-stocked, and the management generally seems friendly. And I don't like to leave negative comments, but at this point I feel forced to. The reason being, I don't know how many times over the relatively short time that this store has been open that the prices on the shelf do not match the price at the register, and it's always to the benefit of the store and the detriment of the customer. I usually catch it before leaving and they make it right, but this past Saturday 9-2, 23 was especially frustrating as I lost about 30 minutes of my time trying to get two separate orders straightened out. I told my concerns to one worker (not a manager), and she looked at me like I was a martian, having almost nothing to say. I had two coupons, the first was for $5 off $25, and the second was for $10 off of $40. Perhaps on the $25 one, the misunderstanding may have been partially mine and partially theirs. Because, even though I bought several things on sale, still at the bottom of the receipt, it only said my total savings was $5.50. That confused me because the coupon alone made up $5 of that, and like I said, I bought several things on sale, so I would think the total savings would have been shown in addition to the $5 and substantially more than fifty cents, as again it showed my total savings to be $5.50. But I guess that was cleared-up, even though I'm still somewhat confused about it. But, after paying, I took those items to my car, and came back in and bought 6 quarts of oil and a pack of toilet paper, which totaled just over $40. But, sure enough, on that very next order, the oil that was supposed to be on sale for $6.65 per quart and as the sign on the shelf clearly stated, all six quarts rang up for $7.15 per quart. And if that was the first time this kind of thing happened there, I'd let it go, as they fairly-quickly got that issue corrected. But this kind of thing happens a good percentage of the time I go there, and each time takes up my, the customer's, time and increases the stress level on what should just be an in and out, quick thing. This last time, I even got the impression that they were getting exasperated, as if all that was somehow my fault. If they could simply get their price at the register to match the shelves, then it would save both the customer AND THEM, time and trouble. This past time was so frustrating for me that I came home, took a picture of all my items, my receipts and such to show clearly that I was in the right (partially because one of the initial explanations was that my first order didn't come up to $25 before tax), which, when I got everything home and added it all up, it clearly did. Then, I called the NC Standard's Division and told them of how prices at the register frequently don't match the shelves at this location. Hopefully, they'll do something about it and hopefully it will just be a warning. But, I'd simply just settle for this location correcting that on their own so that the customer can get in and out quickly, with a pleasant shopping experience that won't tie them up any longer than necessary (nor the managers or other employees). Again though, on the positive side, this is a very clean, well-stocked store.
