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March 2024 by Trenton Menius
This store is decent, but BJ's pricing is nearly predatory. They create the illusion of savings by imitating real wholesale clubs like Costco and Sam's, but on average their prices are nearly twice the per-weight pricing of the same products at regular stores. Dont believe me? Bring in a Food Lion sale ad next time you shop here.They try to smooth this over by offering coupons cyclically, but in my opinion its MORE expensive to shop here even before you factor in the cost of membership, which would surely offset any perceived savings.This is simply a money trap for un-savvy shoppers.
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February 2024 by Ross Deordiy
Nice, tidy, decent product selection, not crowded, lots of parking
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February 2024 by Morty Lancet
We were interested in possibly purchasing a laptop it was the display model as they were out of stock on it. I went to member services and asked for an associate to help us by the laptops she called someone on the radio needles to say nobody showed up. When we were leaving I asked a member or the leadership ship team if they sold the display laptops he told me.it depends if they are going to be getting that model back.in. i asjkes hi. To come woth me.to the laptops so.i cam show.ho..which one i was talking about. Instead of doing thst he walked away. I have beena bjs meber for several years i will definitely have to decide whywr or not to renew my membership next year . Ii will be purchasing a laptop elsewhere.We wOuld.liie the store.mamger to contact us by email.
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February 2024 by Shaunda Hilliard
Shopped at this location one night 10 minutes before closing knew exactly what we were going in to get and where it was there was a young man that was short and was telling us that we needed to get our groceries up to the front. They close at 9 o’clock That was all good and then he came around again at five minutes till 9 o’clock and said you need to take your stuff to the front we are closed and we had four minutes to spare. We were picking up our last item. We talked to the manager on duty. She was a white girl with curly hair . She told us that he has been going through some stuff. We told her we have also, that’s not an excuse and she needs to handle that. He was very rude. When we went to the parking lot we met other customers that dealt with the same issue they asked us was the young gentleman rude to you like he was to us. In my eyes, the manager did not handle that professionally I work for the public too, and you never blame a coworkers attitude to a customer saying that they had the right to do what they did all she said was I’m sorry for the way he acted and he should not have, but I will say he’s been going through some things. No EXCUSE. That’s what’s wrong with society now they don’t train the new generation on how to treat others and that was unacceptable.
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February 2024 by Melissa Drozdowski
BJ's used to be a great avenue for saving money, but that seems to no longer be the case. We used to purchase a lot of our meats and chicken from BJ's, but the supermarket is now more often than not the better buy. And with the limited selection...why bother?Things are particularly bad with their Rewards program, which is very poorly run. We've had Rewards go missing, been denied Rewards for qualifying purchases (are they changing the terms and conditions on the fly?), and more. To add insult to injury, their customer "care" team is anything but caring.We've been loyal BJ's shoppers for some time now, but with Costco just down the road? We're rethinking our membership, as we have both a BJ's and a Costco membership. We also scored a great membership deal with Costco, given my husband's status as a veteran. I haven't seen the same consideration from BJ's.
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January 2024 by Jessica Baughn
I was in the area today so thought I'd stop by to grab a few things....I stood in line at the deli counter for 25 minutes while 1 employee struggled to serve multiple customers. It was 1:30 in the afternoon when I got in line, by 1:55 he was still working with the same customers. Things get busy I get it, but 1 employee on Saturday?? And as I stood there multiple employees and members of management saw the line that consisted of about 6 people and just walked right by. No teamwork at all....very disappointing...I left with nothing but 2 very cranky toddlers!
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January 2024 by Shannon Kimble
Love BJ’s…
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December 2023 by Shade Alder
Went and paid for a membership. First trip there I bought two things and of course they can't be bothered to a check out that's not run by their customers, and the receipt wouldn't print. I thought nothing of it but the person at the door had the balls to tell me he won't "let me leave" unless I go back and get it. I can assure you if someone tries to prevent me from leaving a store there will be a scene. Fix your policies and train your people.
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December 2023 by Charles Hester
We wanted to tell everyone how good our experience was on 12/27/2023. That was due to an employee Kathie M. she went out of her way to assist us with using the app in the store. We hope that BJ's is aware of a model store employee.
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December 2023 by Rodney Smithers
Membership has gone up in the last year. If this happens next year, I'm going to cancel. I had a problem with my BJ's credit card last year for 6 months that never was taking care of. This was from the cc company. BJ's never helped me fix it. I couldn't even get gas at a discount. But very happy with customer service.
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December 2023 by Tanya Houck
Bought a tv, 5 weeks later I am having issues with it. I keep getting the run around from BJ’s and Samsung on getting it replaced or refunded and that’s WITH the warranties. Would not recommend buying anything electronic from either company.
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September 2023 by Johnny’s Channel
BJ's has lost my business for good. After 10 years of membership it’s not hard to ask what’s the membership really for? Years ago food court was closed, the air machine at the gas station is always out of service! Also the selections of men’s clothing and foot wear are down right horrible. Makes absolutely no sense to keep this going. BJ’s step up your game ya’ve been falling off for a while now…. SMH
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September 2023 by d-jemme
Grateful for the more affordable gas. I do wish there were more organic food options for packaged items. Self-checkout booths are loud and irritating, but human service is almost always really friendly and helpful, with the exception of one lady who "greets" and checks your receipts that likes to pretend you don't exist by looking the other way. It's just a minor annoyance, but still, it comes off as rude. That person doesn't need to be the start and finish of anyone's experience.
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August 2023 by Roshan
Always giving out milk that is expiring next day or within a week. Happened 4 consequent times for all last 4 pickup orders. If I have to come back and pick my own milk or exchange why order online for curbside pickup.I even spoke to the manager last time, she didn’t even offer an apology and said store policy is to pickup the farthest date possible still their employees pick the closest expiring milk. How on earth will one finish a 3 pack of milk expiring next day or couple of days. Manager assures that it will be taken care, still no apology. I go back today and again the same problem.Interesting fact, if I go back to the fridge everytime they ask me to exchange I never find any milk that is expiring atleast in a month. So I’m assuming they are saving this close to expiring milk elsewhere and rubbing it on pickup customers as they do not see the dates. 4 times is not a coincidence. This is very unprofessional and not the right way to do business.
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June 2023 by M O.
Jeers on poor staffing in the tire center. It should t be closed during g business hours especially when they are the only folks that service propane tanks. Managers should be cross trained and able to do those tasks. No one in the meat dept either during regular business hours. Going downhill from when I bought my membership.
