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April 2024 by Kroh's Nest
If you have a newer Honda, I DO NOT RECOMMEND. BJs puts on the tires, no more, no less. Inevitably the TPMS sensor will come on and it can't be turned off without spending $100+ for a proper mechanic to hook it to the computer and diagnose the problem. Apparently the guy BJ's knew this (informed me when I called after), and didn't forewarn me. I regret being blissfully unaware.
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June 2023 by M O.
Jeers on poor staffing in the tire center. It should t be closed during g business hours especially when they are the only folks that service propane tanks. Managers should be cross trained and able to do those tasks. No one in the meat dept either during regular business hours. Going downhill from when I bought my membership.
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June 2023 by Karen A.
I really hate to be writing this but I just had a very bad experience at the Burlington bjs. We waited over 30 minutes at the deli and there was nobody behind the counter. Everybody kept saying he was on break and nobody else to help. Insisted on a manager and what good that did. Not very nice and didn't attempt to go get him . There was a lot of people waiting. I know employees get a break but with that many people why would you not get him? I know a break is not over 30 minutes and when he came back he was not very nice at all. Need a little more help here! I worked with the public for 43 years and if I had treated even 1patient nasty, it would not be pleasant. It seems like people don't know how to treat people anymore.
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December 2022 by Beth Nixon
Amazing service.After having a horrible experience at Discount tire, I went across the street to BJs tire center.These guys were KIND and didn't pressure me into doing anything I didn't need.I highly recommend BJs tire center!
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March 2020 by Aaron C.
I have only been to this store twice. One of the first things I noticed about this store are the staff. The staff are very friendly and will help you find anything you need. If you have never been to a store like this it could be rather overwhelming. Once you find your way around and figure out where everything is at your further experiences will be much more enjoyable!
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December 2019 by Wendy White
After shopping at BJs I went to get gas and my car battery died at the pump. I called inside to see if they sold car batteries. They don't but the gentleman who answered my call was quick to offer us a jump. It took just a minute to jump and we were on our way. BJs employee went the extra mile on a late evening. Thank you.
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August 2019 by N V.
I love to shop in this place. Usually shop late on weekdays. No crowd. Good price and great customer service
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June 2019 by Taylor Brown
Travis in the tire department is fantastic. He was extremely professional and insanely quick. I've never been to BJ's tire department before, and we have a shop that I go to for all of my tire needs (but they were unavailable today) and I will ALWAYS bring my tire needs back to Travis. I guarantee you won't be disappointed.
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June 2019 by Brittany R.
So the people up front and those in the deli have always been fantastic but it seems that other areas are lack luster. I ordered a cake for my nephew a while back. When I picked the cake up they also gave me the order sheet which displayed his name correctly. With everything going on that day, it wasnt until I arrived at the party that I realized his name was spelled incorrectly. We laughed it off and it wasnt that big of a deal. What was a huge deal was when I decided to give them another go, I ordered a 2 tier cake for my husbands birthday. It was fiesta themed and I showed the girl taking the order pictures of what I was looking for. My grandfather picked the cake up and I was mortified when he arrived with it at the party. The cake looked like a little girls birthday cake. I had to redecorate it so It would go with the very elaborate food table i had set up. I called, spoke to a manager and just explained my frustration. She assured me she would call back on Monday with a resolution. That was roughly 3 weeks ago. I guess I should have asked her which Monday of this year because I have still yet to hear back. One of the older ladys in the bakery was rude and they obviously decorated the cake as quickly as possible. The excuse was that they were slammed with cake orders. That isnt my problem, I ordered the cake in plenty of time before the event. If they have too many orders and cannot fulfill orders in an acceptable way, they should turn people away.
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July 2018 by Angie Sanchez
Using coupons is always good
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May 2018 by Kathy M.
I've been a member here for almost a year now. I was pretty happy with the store until recently. This particular store used to go one better than other stores by honoring coupons one week prior to the date, as well as one week past the expiration date. Though not a make-or-break perk, it was a nice feature that has now gone by the wayside. In addition, BJ's has added self-checkouts. This was a nice feature in the beginning because you could get out faster if you only had a couple of items and no coupons or alcohol. Now they practically force you to use the self-checkout because only one checkout is manned by a store associate and all the rest are selfies. The self-checkout computers are slow as molasses, the coupon process takes forever, and there are always three associates standing around with their fingers up their noses not offering any assistance. And if you want to use a scanning gun (other stores provide these in a handy holster at the checkout), you have to beg for one. Do they think you're going to steal it? Oh, and the self-checkouts give yellow sales receipts so the person at the door looks through your stuff in a most untrusting way. Screw that! Anyway, I'm done. I don't pay a membership fee to be treated like a criminal and forced to waste time fighting with an uncooperative computer and unhelpful associates.