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July 2024 by Katie Thomas
My toddler started to get extremely constipated this evening, so my husband rushed into town to get her some toddler laxatives from the store as she refused to drink prune juice. He arrived at 8:49pm to find the lights off and the employee locked the door as he pulled into the parking lot. This is extremely upsetting because they have the specific medications in store we needed that Walmart doesn’t. It would be different if he arrived a minute to closing or even a couple minutes but closing more than ten minutes early is ridiculous. Now we have to drive to Wilmington to get what my toddler needs because Walmart doesn’t carry the specific medication.
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June 2024 by Merla Santiago
Don't even bother with this pharmacy.
Pediatrician sent over a prescription around 11am yesterday. (Last time I gave them 3 hrs, before I picked up the prescription and it wasn't ready.) Today, I arrived at the pharmacy around 4:50 (over 24 hrs) and there were 4 other ppl waiting in line. An elderly sitting on the side waiting for his prescription. 5 mins into waiting the cashier told the elderly man "it'll be 20 mins". One the of customer asked the ladies (there were 3) in the back why there isn't another register open. Ladies in the back were laughing and giggling. They were pretending to not hear the customer. Customer was loud enough to hear bc we all heard it. When it was finally my turn, I was told they didn't have a prescription and I told them the prescription was sent over yesterday. Cashier's said it will be 15 mins. I left. The elderly man was still waiting for his prescription. I will not be using this pharmacy again.
I used to go to the Walgreens in Wilmington and they were a lot faster than Burgaw.
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May 2024 by Bret Hering
Never picks up the phone at the pharmacy, go to pick up prescriptions and they are always out of something, only fill it partially. Its always short staff and slow. A couple weeks ago went to pick up prescription, and pharmacy is closed on the weekends! Done with this pharmacy, taking my scripts to different company.
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April 2024 by Grey Bar0n
My first visit here so I'm going to go out on a limb and say that it is ok but the majority of other reviewers definitely disagree. I will edit, update, or leave my review as is contingent on a second visit.
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April 2024 by Pamela Henry-Smith
The store itself is fine. The problem I have is that the pharmacy is always packed, and then they are closed on Saturday and Sunday. I feel they need to get a part-time pharmacy because people do get sick on the weekend and need their medicine.
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January 2024 by Dianne Tracy
I prepaid for my prescription before I went to pick it up 5 hours after it should have been ready. I still had to wait 15 minutes. I checked my bank account and I got charged twice for one prescription. I will be there in the morning and get my money back!!!pharmacy is not good!!!
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December 2023 by Noel McGowen
Seems like no one in the pharmacy cares about their job. They ALWAYS have a rude attitude and don’t seem to care about serving costumers. The hours change frequently and the place is always behind. Last prescription I got the only reason they filled it was because I stayed in the store and waited. They have been out of medicine I needed and not voiced that, I had to go somewhere else to get my script filled after waiting two hours to find out they didn’t have it. I haven’t heard anyone in this community say positive things about this facility. I live a block away but would rather drive to another town then go to this store. Very disappointing
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December 2023 by Randi Stroud
Such friendly customer service from the minute I walked in to the minute I walked out!
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November 2023 by michael capace
Called to get a prescription filled was told it would be ready at noon. Drove to Burgaw to pick it up and was then informed they did not have that drug available to fill the prescription. Wow is all I can say!
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November 2023 by JJ
Very nice people but very poorly managed. They cut back their hours and aren't open on the weekends. This wouldn't be an issue if the prescriptions were filled in a timely manner. It generally takes them 3 to 5 days to fill a prescription. There have been many times my Mom was without her medicine. Our nurse that calls in says they don't answer the phone a lot of the time for call in prescriptions.
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November 2023 by patricia outland
For several months now Walgreens in Burgaw has been closed on Saturday and Sundays due to only have one pharmacist. This is very inconvenient. I work at home and I'm at least 35mins away. So since they are only open on Mon - Fri 10am to 6pm, I have to rush at 5 to get there. I always refill my prescriptions a few days before I go just in case if there is any issues. But every time I get there about 5:40 they are swamp. I had to walk in Friday afternoon and there was two people having issues getting a prescription filled. Instead of asking for someone else to help with others in line or ask those 2 to step aside, we had to wait. As we are waiting we see other employees in the pharmacist area running around emptying trash cans and such. Only after waiting for 25 mins in line did one finally volunteer to start helping. I also found out that day Wallace Walgreens Pharmacy was closed that week. Elizabeth Towns Walgreens pharmacy is closed on the weekends too but at least they stay open until 7pm. I can't understand what is going on with Walgreens and I'm about to move everything. I've been with Walgreens for many years but the customer service is awful.
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October 2023 by Ashley M
Consistently the slowest pharmacy. Will be switching everything somewhere else. Last time I had a prescription that I called to have refilled and was told it would be ready Monday (called on a Friday). Went to pick up Tuesday, waited in the drive-thru for 35 min to be told it wasn’t ready yet.
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October 2023 by Jasmine
Never seen a Walgreens pharmacy always closed!! Can’t get medication on Saturdays nor Sunday ?have to wait till 10am on a Monday!! This is just ridiculous and no type of consideration.
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October 2023 by Kim Feith
Had meds called in first thing in the morning. Took all day for them to fill them. Was told to come back. They would be ready at 5:30. But she failed to tell me they closed at 6pm! So I had to drive to Wilmington to the 24 hour Walgreens. Won't happen again. Next time I'll just have them called in to CVS!!!
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October 2023 by Paige Hulon
The pharmacy is never open when it should be open. If it is open the pharmacist don't follow the schedule meal break. No matter what there is always an issue with my prescription being filled. I always witness senior citizen customers coming out frustrated from the pharmacy.
